Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
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My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
- #47 of 50 best companies in Flights Search Site
- #36 of 43 best companies in Travel Aggregator
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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Reply from Jack's Flight Club
We're very happy to see that your query was dealt with efficiently and quickly :) Thank you so much for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Great customer service
I had to get in touch with JFC to ask for a refund as I'm not in a position to take advantage of their super offers any more. I asked for a refund of my fee and got it right away. Its so good to deal with a business that looks after their customers
February 26, 2026
Unprompted review
Reply from Jack's Flight Club
Thank you so much for this review, Barbara! This is exactly what we also aim for, to provide great member experience on top of wonderful flights. We're so glad the team were able to assist you quickly and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
First Class: It is Plane to See This Membership is Fly!
I honestly thought the original membership was the peak of travel hacks, but the new First Class tier makes the old version, whilst still brilliant, now feel like the middle seat next to a screaming toddler. From the bespoke Escape Plan to the Navigator support, it is genuinely the next step that makes you feel like the captain rather than just another passenger in economy.
I did hit a bit of a bird strike when trying to change my old membership to this one, but the support team handled the turbulence like absolute pros. I reached out, but they swooped in and fixed the transition faster than a pilot landing on a quick turnaround. They made the whole process feel like a breeze instead of a hurricane.
If you are still hovering on the fence about upgrading, just pull the thrusters and go for it. The deals are sharper, the support is elite, and you even get a couple of free memberships to throw at your friends so they stop asking how you afford all these holidays. It is easily the best travel investment I have made this year.
February 25, 2026
Reply from Jack's Flight Club
Berkeley, this was wonderful to read and so creative! It put such big smiles on our faces :) We are truly thankful for your kindness and we're over the moon that you are enjoying our new offering. We genuinely hope that you continue to love your Plans and all the amazing features our First Class tier offers. And of course, any time you do need anything, please don't hesitate to get back in touch with us!!
Great customer service!
February 24, 2026
Unprompted review
Reply from Jack's Flight Club
Annika, thank you for your review! We truly aim to not only provide the very best flights but also an amazing member experience. And we're happy to see that we're doing just that :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Still waiting to hear back
Still waiting to hear back regarding itinerary for my trip to Europe later this year.
February 20, 2026
Reply from Jack's Flight Club
Hey, Poe! We're excited to see that you're interested in our Ask Jack service and we do see the Member Experience agent that you spoke with sent you the link to access the details. Once you do go through the process and fill out the requested information, you would get an email with your plan within 5 - 7 days. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com or reply on the email thread you already have going with them :)
Great service
Great service - understood the issue quickly (unintended renewal of subscription) and sorted it straight away. Thank you!
February 23, 2026
Reply from Jack's Flight Club
We are elated to see this and nothing less than we'd expect from the team :) We're so glad your renewal query was sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Fantastic customer service
Fantastic customer service, my query was dealt with and resolved within 30 minutes.
February 23, 2026
Unprompted review
Reply from Jack's Flight Club
Thank for you for taking the time to leave your review, Mr. Patrick! Our aim is amazing flights but also, providing wonderful member experience and we are so happy to see that is just what the team did. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Flights and travels made affordable
Very useful. I get the information about flights which are much cheaper than what I would pay .
They are good at updating and come up with some very good deals for travels all over the world .
February 24, 2025
Reply from Jack's Flight Club
Hey, Chandra! Thank you for your review!! We are very happy to see that you've been able to find amazing flights at great prices using our alerts and we truly hope that we may continue to get you out on even more travel adventures :)
Membership is £35 per year and on auto renewal.
I cancelled my auto renewal after being charged without the supposed prior warning last year. Then this year it happened again. Automatically without prior warning. Not impressed.
They did redeem themselves a little with the speed of their agreement to refund my subscription this year. BUT, not showing in my account yet!
February 20, 2026
Reply from Jack's Flight Club
Hey, Mr. Gibbs. We're so sorry to see of this issue with your subscription but thank you for leaving your review and giving us an opportunity to check through your account details. We always want to ensure there was no service failure or an issue in the system that would have caused an error.
In checking through the details with the email noted here, that is registered to your account, the first contact we received from you was dated February 19th 2026. There was no prior notice by email nor cancellation found on your account through your lounge, so this would explain why the billing was still active. We do ask that if you sent your request to cancel last year from a different email, that you please reach back out to the team with that email address. Even better yet, forward a copy of the request to us. This is so we may further investigate why the process was not completed.
We're glad that everything is sorted now and the refund was granted with no issue. We look forward to receiving that email soon and getting this matter fully closed.
Impressed with refund policy
i have subscribed to Jack's Fligts for the last two years at least. They inform you of flights with great savings. However, I live in Cyprus, it only serves people flying from the UK. This served me for a while as I could tag on a flight once in the UK. However, that is no longer an option and I had to cancel my Membership. I am impressed with their immediate and thoughtful response and no nonsense refund.
February 9, 2026
Reply from Jack's Flight Club
Hey, Bee. Thanks so much for taking the time to leave your review, we really appreciate it :) We do offer service from several places in Europe and the UK but sadly, not Cyprus at this time. We are always working to expand the areas we cover and truly hope we will be able to see you back again soon. We're glad we were able to assist with your refund and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Decided I wouldn’t use their service…
Decided I wouldn’t use their service but pmt still tried to be taken. My fault.
This was corrected really quickly and with excellent experience
February 17, 2026
Unprompted review
Reply from Jack's Flight Club
Thanks Julia for sharing your experience.
We really appreciate you taking the time to leave this feedback, and we’re glad we were able to get everything sorted quickly for you. These things can happen, and we’re always happy to help resolve them as smoothly as possible.
If you ever decide to give us another try in the future, we’d love to have you on board.
Wishing you all the best with your travels!
Great response times!
I had a problem trying to pay for membership via the app. After several attempts I contacted Jack’s Flight Club, got a very swift response with next steps and this sorted the issue.
Very impressed so far.
February 16, 2026
Reply from Jack's Flight Club
Anne,
Thank you so much for your kind words!
We’re so glad we could get things sorted quickly for you and that our team was able to help resolve the app payment issue. It’s great to hear you’ve been impressed so far.
If there’s ever anything else you need, feel free to get in touch at support@jacksflightclub.com
Wishing you plenty of amazing flight finds ahead!
Reply from Jack's Flight Club
Hey Karen,
Thanks so much for sharing your thoughts with us, it truly made us smile!
We really appreciate you taking the time to leave your feedback, and we look forward to helping you even more in the future as we continue expanding our departure options.
Wishing you many happy travels ahead :)
ALL HYPE
We have travelled independently all over the world and had high expectations of Jack’s based on their endless marketing, so we have been members for years.
But few of their deals are much better than you can find yourself and in one case they were misleading.
We flew to Uzbekistan with Sun Express following their recommendation and our own detailed research.
The airline didn’t load our luggage for the second leg leaving us stranded in -10C, something they do regularly according to local sources. Hundreds of cases turned upon the next flight a week later, and customer service was abysmal at the airport, by phone and on the website.
We asked Jack’s to warn other travellers of these problems but in spite of matey emails (“we're bummed to hear that you had a less-than-stellar experience”) there has been no real mention on their site of the risks of these cheap deals. It’s reasonable to assume that other travellers’ problems have also been airbrushed from all the glowing publicity.
Jack’s are very keen to talk up their cheap deals and recruit you but much less keen to warn you of the risks when things go wrong.
March 16, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Peter. Thanks for taking to time to leave your review. We are disheartened to see of your experience with the airline. We are not affiliated with any airlines nor do we make any commission from the deals you book with us. Our mission has always been to get our members to the places they're after in the most cost effective ways. We do always hope that you have a smooth transition from booking the deal, to taking the trip and back but we sadly cannot control any of the circumstances outside of our platform.
We have reviewed your account details and note that you had reached out to our Member Experience team and the agent guided you to the section of your account where you could contribute your feedback regarding the airline. We can assure you that feedback is always forwarded and is taken very seriously by our teams. We aim to provide the best offers but also the best member experience when dealing with us. Again, we cannot control an experience you may have with any other establishment outside of our own.
We are also saddened to see that you advised the service did not work the best for you, as in reviewing your account, we see that you have taken up 6 different trials for our Takeoff service. We would love more of your feedback in what exactly you were hoping to get from the service or how the membership can be improved to suit your needs.
If you would like to share, please don't hesitate to get back in touch with our Member Experience team.
Lots of timely and accurate deals!
October 30, 2025
Reply from Jack's Flight Club
Hey, Ana! We truly appreciate this :) Thank you so much for leaving your review and it has been shared with the team. We genuinely hope that we may continue to bring you even more amazing flights and get you out on some great travel adventures!
I failed to cancel my subscription…
I failed to cancel my subscription with Jack’s Flight Club. My credit card was charged. I explained the situation and asked for a refund. They obliged and reversed the charge right away.
Very much appreciated.
February 11, 2026
Reply from Jack's Flight Club
David, this is nothing less than we'd expect from our Member Experience team and we are so glad that your subscription query was resolved quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Fast, informative and helpful advice!
The query I had was answered clearly and within 24 hours.
It not only gave me the answer to my query but also added extra useful detail which I found very helpful going forward.
February 10, 2026
Reply from Jack's Flight Club
Lindy, this is wonderful! Our Member Experience team are the best there is and really go above and beyond for you and the rest of our members. Our value is not only in the great flights we offer but also in making your interactions, either with viewing our emails or getting in touch with the team, a more than pleasant one. We are thrilled that we have met this expectation. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
They are absolutely amazing
They are absolutely amazing. I have been looking for flight s to Namibia for over a year now and nothing and they actually emailed me to reach out on the subject. How nice is that!!!!
February 11, 2026
Reply from Jack's Flight Club
Thank you for your kind words, Donna :) We always have your preferences in the backs of our minds and do work tirelessly to not only find amazing flights all around the world, but also to the places that you're really after. Thank you again for taking the time to let us know this was appreciated and we wish you the safest and most wonderful travels!
Engaging response
They customer service agent provided a detailed response that was very helpful and it actually answered the question that I had and then some.
February 13, 2026
Reply from Jack's Flight Club
Thank you so much for letting us know, Amos. Exactly what we would expect from our Member Experience team and we are so happy to see that your query was resolved (and then some :)). If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Consistent providing good prices
February 12, 2026
Reply from Jack's Flight Club
Thank you for taking the time to leave your review, Brian :) We are so grateful to have you with us and are happy to know that we've been meeting your expectations of really great flights! If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
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