Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
- #47 of 50 best companies in Flights Search Site
- #36 of 43 best companies in Travel Aggregator
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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Not worth it
Nothing that's of interest so far. Did not realise it was only a platform to suggest places and possible flights rather than actually a travel agent.
October 30, 2025
Reply from Jack's Flight Club
Hey, Cherry. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
Reply from Jack's Flight Club
Hey, Daniel! Thanks so much for leaving your feedback :) We truly appreciate it and it has been shared with the team. We hope we're able to bring you even more amazing travel inspo and the very best flights!
Good for spontaneous people
I think this is a good company for people who are spontaneous…if you want a last minute weekend away or don’t need to plan ahead too much. I haven’t found the flights all that helpful, although I really enjoy the content they produce. I probably won’t sign up again after my free trial as it’s not something that works for me.
October 30, 2025
Reply from Jack's Flight Club
Hey, Lauren! Thanks so much for reaching out. We cater to both quick getaways and also flights up to a year in advance. This made us think something was not right on your account and that was exactly the case. The settings were not chosen to show you all of your flight options. This has been corrected and we've ensured you'll be able to enjoy the full extent of your trial.
If you ever need anything checked or help with your account, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Thank you so much for this, Kenya :) We're very happy to see you've not only been enjoying the great flights but also the wonderful travel inspiration that comes along with them!
We hope that you book a flight soon and once you do, please send us a postcard. We absolutely love being a part of your travel adventures.
About as useful as t|ts on a fish
Skyscanner and google can do this job for you, don’t be lazy.
They say they have 1000s of bots etc but you can literally create an account on Skyscanner and set alerts for places you want to go. It doesn’t cost anything. If your lazy and can’t be arsed to look and enjoy wasting money use it
October 30, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Jack. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights.
The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do but we completely appreciate your feedback.
Difficult to access portion of the…
Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly.
One caveat: I haven't yet seen the refund, but we're still within the predicted .time frame.
October 28, 2025
Reply from Jack's Flight Club
Hey there! We're so happy to see the team were able to sort your refund. We have checked your account details and can confirm the refund was processed from our end on October 28th 2025. You can for sure get in touch with your bank to confirm but also, reach back out to our Member Experience team and they can provide the reference # linked to your refund. This can be used to trace it. You may reach back out on support@jacksflightclub.com about this or if you need help with anything else :)
Very easy to deal with
Very easy to deal with. Issue resolved quickly and without any hassle. Very refreshing.
October 24, 2025
Reply from Jack's Flight Club
We're so happy to see this, Rukhsana! We're glad that we were able to clarify your account query, so you could access your Takeoff membership and take advantage of the amazing flight offers. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Great communication and offers all year…
Great communication and offers all year round !
October 26, 2025
Reply from Jack's Flight Club
Melanie, thank you so much! We aspire to not only provide the very best flight offers, but also package them with top notch travel inspiration - a lot of which comes from our very own, wonderful navigators! We're beaming that you've been enjoying the service and we look forward to continuing to bring you the best travel inspo out there :)
Reply from Jack's Flight Club
Thank you so much, Seddika! You definitely put a smile on our faces and we're so happy to see that we've been able to satisfy your expectations and have been giving you the travel inspiration that you're after:) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
We weren't using...
We weren't using.... just to busy, and not doing the kind of travel that Jack's seems to excel at. So we cancelled after the first year. We were actually a day or so late in doing so, but a single message to their online messaging quickly brought refund and closure. So this is for their customer service. Well done, thank you.
October 23, 2025
Reply from Jack's Flight Club
Your feedback has been forwarded to our amazing Member Experience team! This made us all so happy. Yes, we provide wonderful flight offers but we also want to make your interactions with customer support wonderful too. This is just why our team is called Member Experience :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Access reset
I needed to regain access to my account, but was unable to do so contacted their support. Speedy response and problem resolved quickly! Really appreciated- thank you
October 23, 2025
Reply from Jack's Flight Club
Hey, Katie! Thank you so much for sharing your feedback with us :) We're so happy the member Experience team were able to quickly resolve your account query, so you were able to gain access. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Membership fees still taken despite trial cancellation
I’ve been subscribed as a free member with JFC for a number of years, but never used any of their highlighted flights. Having recently retired and planning flights further afield, I subscribed to the £1 for 1 month trial to see what additional offers were included in a subscription. Sadly nothing more, above free content, was received so I cancelled the subscription within the 1 month period. As such I was shocked when I received my bank statement with £48 debited to JFC for an annual subscription. I immediately cancelled that subscription online then contacted JFC to request a refund as I had already terminated my subscription during the trial period, so was not liable to pay anything. They refused saying I was outside a 14 day period, a period that applies only to a standard subscription, which I had no longer authorised having already cancelled the trial subscription. They asked for proof of cancellation, which I don’t have as I didn’t take images of the cancellation. They suggested that an email confirming cancellation may have gone straight to my spam bin, so that would have already disappeared into the ether. With their refusal to refund, I requested escalation to the CEO/ or ombudsman. They have refused to supply details of either, which may be a breach of trading laws as they should have a policy/process available for customer complaints. Feedback here could have been so much better had communications with JFC been less frustrating to deal with and more so if their processes actually worked.
October 22, 2025
Unprompted review
Reply from Jack's Flight Club
Hi, Eunice. Thank you for giving us an opportunity to review your account further and look into your subscription query. We took a deep dive into your account details and subscription details to ensure there was no service failure.
We do see your trial started on August 23rd 2025 and moved to an annual subscription on September 22nd 2025. When a cancellation is completed, it cancels on your account (from your Lounge), with our billing processor, which is Stripe and also in a separate application which is in charge of you receiving flights. We have checked all 3 and there was no cancellation found. If the cancellation was completed and failed, it meant that all 3 applications failed separately from each other. While this is completely possible, because technology, it is highly unlikely that all of them failed to recognize the cancellation request. You would have as well received a confirmation sent to you and it would have been noted on your screen that the cancellation was done.
We are unable to provide a refund of your annual fee because your contact request to us was outside our 14 day refund timeframe. We have also advised that your case was reviewed by our management team. We also aren’t able to provide personal contact details for our CEO and as we’re a private company, there isn’t a specific ombudsman for subscription services like ours. You are always welcome to seek independent advice if you wish to take this further.
We are truly sorry that we aren't able to close the case with your desired result. But if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
why would you already take my money for…
why would you already take my money for subscriptions even before I book any flight with you?
it's waaaaaay too limited and I don't give my money for randomness that i might use once in my life. so No, not recommended 🤷🏼
October 22, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Benjamin. Thanks for taking the time to get in touch and giving us an opportunity to clarify more about the service and how it works. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Bookings are not done through us nor do we receive any commission when you book a flight from one of our emails. We have no idea you've made a booking or not unless you tell us.
I say all of this to say that payment for our service is based on flights that you receive from us, so from that end, we have kept up our side of the bargain. We had requested further details to locate your account to ensure there was no service failure. But sadly to date, no details were provided from your end.
If you have signed up with a trial offer with us, we ensure to confirm several times on both the sign up pages and the cashier how long the trial is for, the date it progresses to a full subscription and the amount that would be charged.
We truly hope that you see an amazing flight that you are able to take advantage of and book soon. If the mean time, if you need any assistance, please email our Member Experience team at support@jacksflightclub.com
Better for economy flights, but still worthwhile
Although they have few premium and club class offers as opposed to economy flight offers, they do provide a very good service advising of cheap deals 
June 5, 2025
Reply from Jack's Flight Club
Hey, Ian! Thanks so much for this review :) We definitely are working on getting you the very best flight offers but that does not mean we are not checking for premium flights too!
We hope that we can continue bringing you the best offers and opening up your world of travel even more!!
Helpful folk.
October 15, 2025
Reply from Jack's Flight Club
We were so happy to see this, Heather! We don't only focus on amazing flight deals but also on providing the very best member experience that we can :)
If you do ever need anything else, please don't hesitate to get back in touch with the team by emailing: support@jacksflightclub.com
Sneaky sign up process
Sneaky sign up process wastes your time before demanding membership fee at the end. Instant delete.
October 15, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Mark. Thanks for taking the time to leave your review. We would have loved an opportunity to investigate your account to ensure there were no service failures. Sadly, the request for the details to find your membership was not correctly updated from your end, so we were unable to make a thorough check.
We can confirm that we do not sneak nor hide any sign up details. We pride ourselves on being very transparent with all sign up terms, noting dates and amounts several times on the sign up and cashier pages. As well, you have the option to cancel your sign up at anytime and if it is cancelled within 14 days of your payment, you are eligible for a full refund.
We'd be happy to make any checks on your account and if you need anything else, please reach out to our Member Experience team by emailing: support@jacksflightclub.com
Excellent customer service
Dealt with my query promptly and efficiently without any problems. Couldn’t fault them.
October 10, 2025
Reply from Jack's Flight Club
We love to see this, Lesley! We're happy that your account query was dealt with efficiently and quickly :) If there is anything else we may help with, please let us know!!
Never I found nothing interested
Never I found nothing interested in this application . It do not offer me better prices than me find Skyscanner o google fly for example. I go cancel your services.
October 9, 2025
Reply from Jack's Flight Club
Hey, Angelo. We are so saddened to see this. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced team spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time.
We contacted you with a flight to one of your preferred destinations. Sadly, we have not heard back to date. We do hope that you are able to take advantage of an offer soon and we'd love to be able to help in any way that we can, so you can get the most out of your membership.
If you do have any questions about your account, please reach out to our Member Experience team by emailing: support@jacksflightclub.com
Problem solved
It’s not finished yet so it could be a better or worse score will keep trust pilot informed. But they have persevered with my issue so hopefully sort it out soon UPDATE. I’ve updated my experience everything has been sorted out now a great effort from jacks flight club. They never gave in kept me in touch and finally resolved my problem. And I would 100% recommend them. Thank you for your hard work in sorting this problem out. Norman
October 8, 2025
Reply from Jack's Flight Club
Hey, Norman! We are so happy to see that you are pleased with the service that you've received thus far and we see that you are in very capable hands :) We look forward to your last query being resolved and if you need anything else additionally, please don't hesitate to let us know!
I have not seen a single good offer i…
I have not seen a single good offer i like that is from my area.
October 9, 2025
Reply from Jack's Flight Club
Hey, Greg. We're really disheartened to see this. We have reviewed your settings and contacted you with a flight to one of your preferred destinations. Sadly, we have not heard back to date. We do hope that you are able to take advantage of an offer soon and we'd love to be able to help in any way that we can, so you can get the most out of your membership.
If you do have any questions about your account, please reach out to our Member Experience team by emailing: support@jacksflightclub.com
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