Jackson-Stops Reviews 515

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that they are kept well-informed throughout the process. Many highlight the excellent and professional service received, with numerous individuals appreciating the efficient and supportive customer service provided by the team. However, some customers were not happy with the overall manner of the staff, describing it as rude, patronizing, and unprofessional, which led them to choose other estate agents. A few other people also felt that certain requests, such as providing financial details just to view a house, were unnecessary and intrusive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

Excellent and very professional real estate agency. Highly recommended. Senior professionals only, who know the business and work closely together. Great experience from reception to sales to manageme... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Anthony did a brilliant job

Anthony did a brilliant job of supporting us through our purchase. It was a fairly tricky chain but Anthony was extremely proactive and led on communication with all parties. Thank you

May 17, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Izzy and Mark, a lovely 5 star review - thank you, and we are pleased to read that you felt supported through your property purchase. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

Jackson Stops , Burnham Market

We would like to offer special thanks to Jackson Stops in Burnham Market. Tim, at the outset, then Carolyn and Jo, were always extremely professional and competent as well as calm and very pleasant, steering us through the sale. We certainly appreciated this help and would not hesitate in recommending them to others.

April 5, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Rye, we will pass on your kind words and thank you for taking the time to leave a review. We are pleased to hear that your experience with our Burnham Market team is one that you would recommend. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

July 11, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Carol, thank you very much for taking the time to leave your wonderful review. We are delighted to hear that you wouldn't hesitate to recommend Jackson-Stops, and that you had such good experience with our Newmarket team. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I've known the team at Jackson Stops…

I've known the team at Jackson Stops Newmarket for many years and every time I see them they come up trumps!

April 10, 2024
Unprompted review
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Reply from Jackson-Stops

Thank you for taking the time to leave a review about our Newmarket team, and it is good to hear that they come up trumps every time! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Chloe was extremely helpful and…

Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.

April 26, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mark, what lovely words about the service you received from Chloe - we will pass on your kind words. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

Excellent valuation service and after…

Excellent valuation service and after care, Anthony was polite and courteous

April 15, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Sale of my cottage

Staff extremely professional. Helpful and supportive throughout the sale process. Gave feedback on every viewing. Liaised with solicitors and kept me in the loop during the whole process.

March 4, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Jennifer, we are delighted to hear that you received a helpful and supportive service from extremely professional staff. Thank you for your review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I have dealt with the Jackson Stops…

I have dealt with the Jackson Stops Team in Bury St Edmunds in recent weeks and the service has been fantastic. Highly recommend their services.

April 12, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Aarran, thank you for your review and we are pleased to read that the service you received was fantastic and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great Viewing Experience

We had two great viewings of a property with Tracy from the Jackson Stops Woburn office. Although we decided not to proceed with this particular house, Tracy was superb in showing us around the property and made it a very enjoyable experience; patient, knowledgeable and fun. We felt completely at ease when looking around, and any questions afterwards were very promptly responded to. Would totally recommend.

March 9, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Charlie, thank you for leaving a review of your experience with our Woburn team, and we are pleased that, although you didn't proceed with a particular property, you felt at ease and experienced good communication. With best wishes from everyone at Jackson-Stops.

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Rated 4 out of 5 stars

Excellent experience at Reigate branch

Pip, Tim, Chris and Louise in the Reigate branch were all very professional, supportive and proactive when it came to selling our house recently. They made a potentially stressful time a lot less stressful!

February 7, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Chris, thank you for your review of our Reigate team, and it is wonderful to hear that you received a professional, supportive and proactive service. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.
Very professional throughout the whole sales process keeping all parties in touch for a successful sale

February 9, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mark, thank you for your review of your experience with Karl at our Lancashire branch. we are delighted to hear that Karl's professionalism led to a successful sale. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me.
Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale.
One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers.
When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse.
The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners.
In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.
Mandy Soames

February 23, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mrs Soames, we are so very pleased that you took the time to write such a positive review- thank you. It is wonderful to know that Anthony and the team provided an impressive level of service, and that their dedication, expertise and commitment to client satisfaction truly sets them apart. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Highly Recommend

We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!

February 1, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.
They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people.
Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved.
Our buyers were also very impressed and appreciative of his help.
We will definitely be back if ever we need to use an estate agents again.

January 19, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Debbie, thank you for your review. It is great to hear that the team at Newmarket were absolutely faultless, and that you will definitely be back! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent Service & Communication

The Jackson Stops team have been brilliant thus far, whether that is physical viewings or over the phone comms. They are polite, courteous and enthusiastic, and are very helpful - no matter the question.

Oscar at the Weybridge branch has been particularly excellent. He has advised on offers and suitability, and gone above and beyond trying to help us find the perfect place.

Couldn't recommend more.

February 8, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Amber, we are so pleased that you would recommend the services of Jackson-Stops and that the Weybridge team. especially William, have been brilliant. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

House move from Reigate

we recently sold our house through Reigate branch. The whole team were super helpful, not only with sales related information, but with other contacts such as solicitors and removal companies. Chris and Pip Made a huge effort to ensure that our onward chain was aligned to our timescales, would highly recommend Kim and Mark.

February 7, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Zeb, thanks so much for your review and we are delighted to hear that the whole team was super helpful and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Can't recommend highly enough

I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.

February 9, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Clare, we are pleased that you took the time to leave a review, that you received a friendly, knowledgeable service, and that you would recommend the services of Will Jordan. Thank you. With best wishes from everyone at Jackson-Stops.

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Rated 5 out of 5 stars

The Stars at Jackson—Stops

I only wish there were more stars to award !
Jackson—Stops in Alderney Edge have come up trumps again .
This time we used the rental department headed by the one and only William Jordan.
They offer the most efficient and professional service in a helpful and friendly manner, always delivered with a smile while putting the clients wishes to the forefront.

December 15, 2023
Unprompted review
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Reply from Jackson-Stops

Dear Jacqueline, a glowing review - thank you! We are delighted that the service you received was efficient, professional and friendly. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Outstanding Service

We left the marketing and renting of our property with Will Jordan at Jackson - Stops, Alderley Edge. Will made the whole process seamless. He was very professional and took over everything for us, but at the same time kept us informed at every stage. The whole service has been outstanding and extremely friendly, open and professional at all times. We would strongly recommend him and the company to anyone looking for an agent to let their property for them.

January 4, 2024
Unprompted review
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Reply from Jackson-Stops

Dear Dave and Colette, it is wonderful to hear about your experience with Will Jordan, and that he made the process of renting your property seamless. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

William Jordan has been our contact for…

William Jordan has been our contact for over 2 years now.
He’s always very professional and willing to help

Thank you William

February 8, 2024
Unprompted review
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Reply from Jackson-Stops

Thank you for taking the time to leave a review, and we will pass on your kind words to William Jordan. With best wishes from everyone at Jackson-Stops.

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