Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
The whole team at All Weather Leisure Shrewsbury were really helpful and friendly. The wet test of 3 different spas with Shannon was relaxed, professional and so useful in making a decision. They... See more
I’ve had a great experience recently with Jacuzzi UK. Both James, in the head office, and our technician Daren have been brilliant, very deserving of the 5 star review. Our issues were resolved quick... See more
Company replied
Company details
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1K reviews
Replied to 69% of negative reviews
Typically replies within 1 month
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waiting for a call its been hell to…
multiple emails and call s its been absolute hell to communicate with you with s disability
November 24, 2025
Reply from Jacuzzi®
Dear Helen,
We are very sorry to hear about the difficulties you’ve experienced trying to communicate with us. We sincerely apologise for the frustration and inconvenience this has caused, particularly given your circumstances. This is not the level of service we aim to provide, and we completely understand how upsetting this must have been.
Please be assured that your feedback has been shared with our team, and we will be following up with you directly via email to ensure your concerns are addressed as quickly and smoothly as possible.
In the meantime, if you would like to submit any additional information, you can do so via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
or contact our customer care team directly on 0113 272 7442, who will be happy to assist you.
We sincerely regret the negative experience you have had and thank you for bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Exceptional Service.
I placed my order on the Friday and received delivery the following Tuesday.
Excellent service.
November 10, 2025
Reply from Jacuzzi®
Dear Claire,
Thank you for your feedback. We’re delighted to hear that you found ordering easy and that your delivery was quick.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Absolutely appalling. Avoid.
Had a hot tub installed on 11/6/2025. It started leaking on 23/8/2025. After four weeks of trying to find a phone number and get a response, someone finally came to look at it on 25/9/2025. The hot tub was defective and needed a new part. It's now 26/11/2025. Two months later. There has been no repair. There hasn't even been any contact. It's pretty terrible that the hot tub was defective from install. It's absolutely appalling to have no contact, no service, and no actual repair for two months.
Jacuzzi has "enhanced our customer support programme to better serve you." This means that the local store has to deal with any issues. The local store has been chasing and gotten no reply. Their advice is that I try to chase. But the only way to contact Jacuzzi is to leave public messages, like this.
I strongly recommend you do not buy from them. There is no service. Their goods are defective.
Avoid.
November 26, 2025
Unprompted review
Reply from Jacuzzi®
Dear Giles,
We are extremely sorry to read about your experience and sincerely apologise for the delays and lack of communication you have faced. The issues you describe — a defective hot tub and the extended delay in repair — fall far short of the standard of service we aim to provide, and we fully understand your frustration.
Please be assured that your feedback has been escalated internally, and we take this matter very seriously. We will be following up with you directly via email to review your case in detail and ensure that appropriate action is taken to resolve the issues as quickly as possible.
In the meantime, if you wish to submit any additional information, you can do so via our support form here:
https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
or contact our customer care team directly on 0113 272 7442.
We sincerely regret the inconvenience and disappointment caused and appreciate you bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Darren fixed in 5 minutes
Daren was amazing and fixed the problem in less time that it took to make him a coffee. Two engineers from
Hydrolife hadn’t identified/fixed. It was simply the valve wasn’t on, causing the waterfall feature to not work. It wasn’t blocked or broken, just not on. Thankyou Daren 💫
November 24, 2025
Unprompted review
Reply from Jacuzzi®
Good morning,
Thank you for sharing your experience. We’re delighted to hear that Daren was able to quickly resolve the issue and get your waterfall feature working. It’s fantastic to hear that his expertise made such a difference!
We really appreciate your feedback and will be sure to pass your kind words on to Daren. Thank you for choosing Jacuzzi, and we look forward to assisting you in the future.
Kind regards,
Jacuzzi Customer Care
Excellent service from Simon Fenton and…
Excellent service from Simon Fenton and Adam Kirk on installing my jacuzzi today .
Arrived on time .Friendly professional service
November 14, 2025
Unprompted review
Reply from Jacuzzi®
Dear Dylan,
Thank you for taking the time to share your experience. We’re delighted to hear that Simon and Adam provided friendly, professional service and that your installation went smoothly.
We really appreciate your feedback and are pleased that your Jacuzzi was installed on time. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Jacuzzi online Shop, damaged goods and non existent customer services
I ordered a new cover for my hot tub from the Jacuzzi shop, it arrived with dried bird excrement on the box and the cover was damaged.
I have emailed Jacuzzi with photos and video evidence, they have not responded satisfactory. I have only received an email saying, “case raised”. They no longer have a phone number where you can speak to someone.
My review appears as if it’s being linked to Jacuzzi Hertfordshire while writing, yet Jacuzzi Hertfordshire at Great Amwell no longer exists.
November 12, 2025
Unprompted review
Reply from Jacuzzi®
Dear Anthony,
We are very sorry to hear about the condition in which your hot tub cover arrived and the frustration caused by the lack of timely communication. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience and disappointment you have encountered.
We understand how upsetting it must have been to receive a damaged product and to feel unsupported while trying to resolve the issue. Please be assured that your feedback has been shared with our team so we can investigate and improve our service.
To ensure your case is addressed promptly, you can submit a query via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
Alternatively, our customer care team can be reached on 0113 272 7442, and they will be happy to assist you further.
We sincerely regret the negative experience and appreciate you bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Appalling service from this company
Appalling service from this company
Don’t use them
November 13, 2025
Unprompted review
Reply from Jacuzzi®
Dear Steve,
We’re very sorry to read your comments and to learn that your experience led you to feel this way. Please accept our sincere apologies for the service you received, as this clearly fell short of the standards we aim to provide.
If there are any outstanding issues you would like us to address, you can submit a query via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
Alternatively, our customer care team can be reached directly on 0113 272 7442, and they will be happy to assist.
We take feedback like yours very seriously and are reviewing this internally to understand what went wrong and how we can improve. We regret the frustration this has caused and appreciate you bringing your concerns to our attention.
Kind regards,
Jacuzzi Customer Care
Reply from Jacuzzi®
Dear Gill,
Thank you for your kind feedback. We’re delighted to hear that you experienced a quick turnaround from ordering to delivery.
We appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Installers were brilliant and tried to…
Installers were brilliant and tried to fix subsequent issues. The touchpad has a mind of its own and stops working with no warning and no perceivable pattern, the app works sometimes instead but other times says the tub is offline when connection is perfect, Bluewave is a joke, comes and goes making it unusable. Tested in parallel with a Bluetooth tower which works perfectly. All of which you know as others have reported this. Just wished I did my research and didn’t buy based on your previously good reputation. My master spa of 15 years never gave any problems till a small leak in 13th year but was costly to run and massive, hence the downsize. Bitterly regretted now.
October 13, 2025
Reply from Jacuzzi®
Dear Clive,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that our installers provided a positive experience and made every effort to assist, but we are very sorry to learn about the ongoing issues you’ve experienced with the touchpad, app connectivity, and Bluewave functionality.
We fully understand how frustrating and disappointing this must be, particularly when the technology behaves inconsistently and impacts your enjoyment of the spa. We recognise your comments regarding reliability and connectivity, and we regret that this has led to disappointment, especially given your previous long-term experience with another spa brand.
Please be assured that your feedback has been shared with the relevant teams. We will follow up with you separately via email to review these issues in more detail and discuss the next steps.
We sincerely apologise that your experience has not reflected the standard you expected from Jacuzzi, and we appreciate you bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Got what I ordered promptly
Got what I ordered promptly - you maybe able to get supplies cheaper elsewhere - but if you want genuine stuff there's only one place to go!
November 10, 2025
Reply from Jacuzzi®
Dear Adrian,
Thank you for your kind feedback. We’re pleased to hear that your order arrived promptly and that you were happy with the genuine Jacuzzi products you received.
We appreciate you taking the time to share your experience and for choosing us as your trusted source for authentic parts and supplies. Your support is very much valued, and we hope to assist you again in the future.
Kind regards,
Jacuzzi Customer Care
One item was delayed and comms poor…
One item was delayed and comms poor when asked for an update on when I would revive
October 23, 2025
Reply from Jacuzzi®
Dear Neil,
Thank you for your feedback, and please accept our sincere apologies for the delay to one of your items and for the poor communication you experienced when seeking an update. We understand how frustrating it is not to receive clear information on delivery times, and we are very sorry for the inconvenience this caused.
This is not the standard of service we aim to provide, and your comments have been shared with our team so we can improve our communication and keep customers better informed. We appreciate you taking the time to highlight this and hope we can provide a smoother experience in the future.
Thank you again for bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Product missing
Product missing , cannot get hold of anyone on the phone , filled a complaint form in that more than 2 weeks on has not been acknowledged although strangely some missing product suddenly arrived, really poor customer service. Have used them for years but won’t any longer.
October 22, 2025
Reply from Jacuzzi®
Dear Andrew,
We are truly sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused. The issues you describe — a missing product, difficulty reaching our team by phone, and the lack of timely acknowledgement of your complaint — are not acceptable and fall well below the standard of service we strive to provide.
We fully understand how disappointing this must have been, particularly as a customer who has supported us for many years. While we believe the matter may now be resolved following the delivery of the remaining items, we recognise that the lack of communication throughout this process has understandably impacted your confidence in us, and for that we are very sorry.
If there are any aspects of your order that remain outstanding, or if you would like further assistance, please submit a query via the following link so we can review this promptly:
https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
Alternatively, our customer care team can be contacted on 0113 272 7442, and they will be happy to assist.
Thank you for bringing this to our attention. Your feedback is extremely valuable and has been shared internally so we can improve our service going forward.
Kind regards,
Jacuzzi Customer Care
The driver threw the parcel over the…
The driver threw the parcel over the gate, we were away, the parcel and filter got soaked , because we didn’t know it was there when we arrived home in the dark we accidentally drove over the package, now your phone lines suggest there is no one at Jacuzzi to speak to- very unhappy customer!
October 20, 2025
Reply from Jacuzzi®
Dear Liz,
I am sorry to hear of the reported issue. Please be assured that we take all reports of this nature seriously, and we have communicated this to our courier partner to prevent instances such as this reoccurring moving forward.
Thank you for taking my call earlier today. To confirm, we have despatched a replacement order for you, to arrive tomorrow.
Please accept our sincere apologies for this inconvenience.
Kind regards,
Jacuzzi Customer Care Team
Simon F and Adam K installed our tub…
Simon F and Adam K installed our tub and were excellent. Informed us in advance of arrival time, were a pleasure to have around and were efficient and tidy. No hesitation in highly recommending them both!
November 4, 2025
Unprompted review
Reply from Jacuzzi®
Hi Carl,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Simon and Adam provided such a positive installation experience. It’s great to hear that they kept you informed, worked efficiently, and left everything tidy. We’ll be sure to pass along your kind words to them both — they’ll really appreciate it.
We hope you enjoy many relaxing moments in your new Jacuzzi!
Kind regards,
Jacuzzi Customer Care Team
My order was cancelled within minutes…
My order was cancelled within minutes of making it when I realised that taxes and postage doubled the cost of the item. A case number was raised but the item was not cancelled and in fact was delivered. I am still waiting for a positive response to refund my money and arrange for the item to be collected.
October 29, 2025
Reply from Jacuzzi®
Dear Jenny,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. We completely understand your frustration regarding the cancellation and subsequent delivery of your order.
Please be assured that your case is currently being actioned by our Customer Care team. We have confirmed that free return of the goods is being arranged, and once the item is received back at our facility, your full refund will be processed without delay.
We truly appreciate your patience and understanding as we work to make this right.
Kind regards,
Jacuzzi Customer Care Team
Very simple to order
Very simple to order. Delivery was fast and provided everything I asked for.
October 29, 2025
Reply from Jacuzzi®
Dear Lorraine,
Thank you so much for your kind feedback! We’re delighted to hear that you found the ordering process simple and that your delivery arrived quickly with everything you needed.
Your satisfaction means a great deal to us, and we’re thrilled that your experience reflected the quality and service we strive to provide every day.
Thank you again for choosing Jacuzzi - we hope you enjoy your purchase!
Kind regards,
Jacuzzi Customer Care Team
Delivery took a few days but there was…
Delivery took a few days but there was a note on the webpage explaining that orders would not be processed immediately. Excellent.
October 3, 2025
Reply from Jacuzzi®
Dear Mrs Stalley,
Thank you for your thoughtful review. We’re pleased to hear that you were happy with your order and appreciated the clear delivery information provided on our website.
We’re glad your experience met expectations and that everything arrived as planned. Your understanding and positive feedback mean a great deal to us.
Thank you for choosing Jacuzzi - we hope you continue to enjoy your purchase!
Kind regards,
Jacuzzi Customer Care Team
Good & bad service
The deli ery of jacuzzi was brilliant but when ordering supplies it took weeks to get a satisfactory response
October 10, 2025
Reply from Jacuzzi®
Dear Kim,
Thank you for taking the time to share your experience. We’re pleased to hear that the delivery of your Jacuzzi® went smoothly and met your expectations.
However, we’re truly sorry to learn that you experienced delays and difficulty when ordering your supplies. That’s not the level of service we aim to provide, and we appreciate your patience while this was resolved. Please be assured that we are reviewing our processes to improve response and fulfilment times for future orders.
We value your feedback and your continued trust in Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
Placed order and paid for delivery…
Placed order and paid for delivery charge - still to over 10 days to arrive!!
Never again!
October 23, 2025
Reply from Jacuzzi®
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order took longer than expected to arrive, especially after you paid a delivery charge. We completely understand your frustration, as this is not the level of service we strive to deliver.
Please be assured that your comments have been shared with our logistics team so we can review what went wrong and ensure improvements are made to prevent future delays.
We truly value your feedback and hope you’ll give us the opportunity to restore your confidence in Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
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