Disgusting Service!!!!
Very disappointed with both the service and the way I was treated as a customer.
The bouncy castle arrived dirty and wet, which was extremely frustrating considering it was for my son’s first birthday party. Even if we had kept it, it was not in a suitable condition for children to use without getting dirty.
When I raised my concerns, the owner was rude, dismissive and completely unprofessional on the phone. His tone was bossy and confrontational, and instead of trying to resolve the issue, he spoke to me as though my concerns were an inconvenience. A big part of running a business is customer service and he seriously needs to learn how to speak to people.
To make matters worse, the phone number provided was virtually useless as I couldn’t get through. I had to search for the business on Instagram during my event just to track them down and get a response. If I wasn’t familiar with social media, I genuinely don’t know how I would have contacted them.
A business that takes customers’ money should provide reliable communication, professional customer service, and equipment that is clean and ready for use. Unfortunately, this company failed on all three.
He even hung up the call on me, what a joker!
I would not recommend this company and will certainly not be booking with them again. Save yourself the stress and look elsewhere.
Reply from JAG Bouncy castles
Delivered the bouncy castle early customer was not there to inspect. We cleaned and dried castle ready for the hire. Was then told by people attending who video called you that it was taking up too much space in the room. You wouldn't be able to get tables and chairs inside. You booked online the measurements are there when you book. We took castle away at your request. You then asked for a full refund to which I said I'll review situation and get back to you Monday, as it was eid and the school holidays to which you agreed. After you explained what happened and this was all your fault you tried to say that the castle was dirty(it wasn't it was out the next day). While talking to you on thephone you then blackmailed me with a bad review to which i said read our policy. We have to pay wages, fuel and the fact that the castle could have been booked out elsewhere. This is a case of custer demanding money back after the fact we provide everything on our end.... note to future customer please read measurements before booking. Or call if you're not sure.
