Have made three separate orders over the past three years . I have noticed visible reduction in quality. Very disappointing. I was offered (after direct complaint) a further 20% discount to “make me... See more
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Review summary
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Reviews shaping this summary
I ordered the Satin Halterback dress in black. I ordered down one size as suggested by other reviewers and glad I did. I love the dress, however, the color is not as black as it appears on the web... See more
My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive fee... See more
This outfit is absolutely stunning. I wasn’t sure the jumpsuit would fit because I have a long torso, but it’s perfect! I’m 5’10” and it’s neither too long nor too short. The materials are luxurious a... See more
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Great but not Black enough
I ordered the Satin Halterback dress in black. I ordered down one size as suggested by other reviewers and glad I did. I love the dress, however, the color is not as black as it appears on the website. It is a dull black, and not brilliant unfortunately.
I would order the dress again but maybe not in black
July 7, 2026
Reply from JAKI London
Hi Deborah,
Thank you for your feedback. We're sorry to hear about your experience.
We've checked the shipment, and UPS confirms that the parcel was delivered to the consignee on Thursday, 9 July at 3:16 pm.
We were also unable to locate an email from you regarding this matter.
However, we've now reached out to you directly with the tracking details and will be happy to assist further should you need any additional support.
We look forward to helping resolve this with you.
Kind regards
Rosy
JAKI Customer Service
You signed me up for marketing mails
You signed me up for marketing mails, and failed to unsubscribe me twice already.
July 13, 2026
Reply from JAKI London
Hi Davy,
Thank you for your feedback. We're sorry to hear about your experience.
We'd like to clarify that we do not subscribe customers to our marketing emails without their consent.
Subscriptions can only be made by the customer, and we have double-checked our records to confirm that your email address has now been successfully unsubscribed.
Kind regards
Rosy
JAKI Customer Service
Gorgeous Dress!…
My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive feedback I have is packaging. For the price I thought it might be well packaged with tissue paper, branding, bow, etc. But that is one tiny thing, truly over-all super thrilled with this lovely dress.
July 13, 2026
Styles
Styles, shipping, responsiveness--all above par.
Items exactly as represented.
Could not be more satisfied.
July 13, 2026
Quick and easy communication
Really helpful customer service. I needed to exchange my top and it was arranged really quickly and with no extra costs.
July 21, 2026
Unprompted review
The dress has a beautiful cut and fits…
The dress has a beautiful cut and fits very well. Hand wash and dry flat.
July 13, 2026
Efficient and answers any problems…
Efficient and answers any problems quickly.Dress was lovely unfortunately to small but return process very good .
July 10, 2026
Just purchased this gorgeous dress in a…
Just purchased this gorgeous dress in a third colour as I love to so much!
July 13, 2026
Unable to process a Return
I tried to return a jumper to swap for another colour. Return portal would not let me submit the return. It requested a $39.48 handling fee but did not have any link to attempt to pay this exorbitant fee.no reply from emails.
July 21, 2026
Unprompted review
Reply from JAKI London
Hi Julianne,
Thank you for your feedback. We're sorry for the inconvenience you experienced.
We've since submitted the return on your behalf and sent you a prepaid return label via email.
As a UK-based brand, for international orders, return handling fees are applied to cover non-recoverable costs such as international shipping, customs processing, and warehouse handling.
We aim to keep this fee as low as possible while continuing to offer a streamlined international returns service.
If you need any further assistance, our Customer Service team will be happy to help.
Kind regards
Rosy
JAKI Customer Service
The whole experience was great because…
The whole experience was great because of the wonderful service and quick answers, the clothes where beyond expectations. The fabric is so nice and comfortable. I will absolute return for more jaki items in the future.
July 21, 2026
Unprompted review
You cheat clients when they sent within…
You cheat clients when they sent within 14 days the ordered goods back, in stead of full repayment you only pay 40 percent. See order 370179
July 13, 2026
Reply from JAKI London
Hi Franky,
Thank you for your feedback. We're sorry to hear that you were disappointed with your refund.
The refund amount reflects the international return handling fee, which is applied in accordance with our published Returns Policy: https://jaki.co.uk/pages/returns
If you have any questions about your refund, our Customer Service team at info@jaki.co.uk would be happy to assist further.
Kind regards
Rosy
JAKI Customer Service
Lovely jumper
July 11, 2026
Quick order/delivery cycle
July 6, 2026
the best knitwear & the most…
the best knitwear & the most outstanding customer service experience!
July 20, 2026
Unprompted review
Jaki’s service team was exceptional and…
Jaki’s service team was exceptional!!!!
This group was awesome in customer service! They were so helpful and were very sensitive to my situation. I can’t thank them enough for personalizing my order and thankfully are grateful for the top notch customer service thank you again. They made it so easy. They are getting my dress to me in time to get alterations and be able to attend my occasion!!!!!❤️❤️❤️
July 18, 2026
Unprompted review
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