This outfit is absolutely stunning. I wasn’t sure the jumpsuit would fit because I have a long torso, but it’s perfect! I’m 5’10” and it’s neither too long nor too short. The materials are luxurious a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive fee... See more
Received as promised. Excellent quality of fabric and construction. Met the description. I normally wear a medium or 8 however they are frequently sold out. Customer Comment helped suggesting sizing... See more
One of the smoothest experiences you can have with a company. Came within a couple of days, so no worries with delivery. Extremely happy with my ordered items. They meet my expectations, stylish, soft... See more
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love my buttermilk…
Absolutely love my buttermilk asymmetrical sweater ❤️❤️❤️ order received promptly as promised, I now have 5 of these sweater & they take you anywhere & everywhere xx
July 11, 2026
Delivery on time
Delivery on time, good quality, fit perfekt. I will buy something again :)
July 4, 2026
Great
So nice … the pulls the jumpsuit , good quality , very good form … even If you have a little belly !
July 10, 2026
Style and pricing are wonderful!!
Style and pricing are wonderful!!! I love to accessorize them!! they are very attractive!
July 10, 2026
The drape of the satin is nowhere near…
The drape of the satin is nowhere near as luxurious (despite sizing up) as in the pictures however the feel of the fabric is nice and delivery was prompt.
July 10, 2026
Good quality and fast delivery
July 9, 2026
As good as it gets
As good as it gets! Both quality products and customer service. So many compliments on the incredible clothing. And prompt and efficient customer service! Love this company!
July 9, 2026
Love the jumper so classy and chic
July 6, 2026
great quality
I loved it , I bought three different colors of the asymmetrical sweater and pants.
July 7, 2026
Disgraceful customer service
Returned a dress and Jaki claimed it was stained which it wasnt with all labels attached, and refused a refund , having ordered many items from them over the last 2 years.
Jaki has responded to my review saying I acknowledged the stain which I did - BUT they missed that I also responded stating it was NOT me having tried the dress on once and then returned it. Furthermore they have failed to honour the now sale price of the dress which they did on a smaller dress from the same order!!. I simply will never order from them again
July 13, 2026
Reply from JAKI London
Hi Susan,
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We take great care when assessing all returns to ensure the process is fair and consistent.
Unfortunately, on inspection, the dress was found to have stains that meant it could no longer be accepted for return under our policy, as we are unable to resell items that are not returned in their original condition.
As a gesture of goodwill, we arranged for the dress to be sent back to you at no cost, and you subsequently confirmed that you had seen the marks upon receiving it.
We value your support over the past two years and appreciate you taking the time to share your experience.
Kind regards
Rosy
JAKI Customer Service
Reply from JAKI London
Hi Raaz,
Thank you for your feedback.
Whilst we take great care to ensure our product photography is as true to life as possible, colours can appear differently depending on lighting, photography, and individual screen settings.
We truly appreciate you taking the time to share your experience, as feedback such as yours helps us continue to improve.
Kind regards
Rosy
JAKI Customer Service
Ordered for first time
Ordered for first time, dress size recommended did not work and to be given full refund… returned with paid return label… ordered next size with hopes it works.
My emails were answered always and promptly!
July 8, 2026
As a first time Australian buyer.
As a first time Australian buyer, i was delighted with the quality of the asymmetrical roll top garment I received. I was so impressed with the prompt, friendly efficient service JAKI provides. Nothing is too much trouble.
July 8, 2026
Mother of the bride perfection
I love the dress and the material is so lovely. I will send pics later my daughter’s wedding is in September ! Shipping was fast and efficient- the description was spot on
July 16, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.