Have made three separate orders over the past three years . I have noticed visible reduction in quality. Very disappointing. I was offered (after direct complaint) a further 20% discount to “make me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive fee... See more
Fantastic! Dress is beautiful, quality draping fabric but it comes up very big, had to return and then ordered 2 sizes down. Even the returns service is easy and straightforward. Will definitely be o... See more
One of the smoothest experiences you can have with a company. Came within a couple of days, so no worries with delivery. Extremely happy with my ordered items. They meet my expectations, stylish, soft... See more
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Ill e jaki but they started to add…
Ill e jaki but they started to add shipping cost and i order from them like every week
July 10, 2026
There are no instructions for returning…
There are no instructions for returning the item!
July 16, 2026
Reply from JAKI London
Hi Cristina,
Thank you for your feedback.
We're happy to accept your return as long as it's sent back within 14 days of your date of delivery receipt.
You will have a return/exchange by accessing our returns portal here: https://jaki.loopreturns.com/#/.
Returned items must be in pristine, unworn condition. Tags and product specific packaging (eg. Shoe Boxes) that the product has come with must be intact.
You can view our full returns policy here: https://jaki.co.uk/pages/returns
If you have any questions, please don't hesitate to contact us at info@jaki.co.uk.
Kind regards
Rosy
JAKI Customer Service
Beautiful clothes
Beautiful clothes. Arrived in Australia quicker than buying locally. Beautiful quality.
July 16, 2026
Reply from JAKI London
Hi Olivia,
We're sorry to hear that the items didn't meet your expectations.
We take great care in the quality of our garments, and every piece undergoes thorough quality checks before dispatch.
As our collections are designed with different silhouettes, the fit can vary by style rather than following a single standard across all products.
If the sizing wasn't quite right for you, our Customer Service team at info@jaki.co.uk would be delighted to help with personalised sizing advice or assist with a return in line with our Returns Policy.
We truly appreciate your feedback.
Kind regards
Rosy
JAKI Customer Service
Love love this top
Love love this top
Perfect size
Love the stretch and so beautiful and soft
Love the neckline and style
Would definitely purchase again
Will never out date
Thank you for this timeless piece
July 16, 2026
Reduced quality over past year.
Have made three separate orders over the past three years . I have noticed visible reduction in quality. Very disappointing. I was offered (after direct complaint) a further 20% discount to “make me happy” as I had worn the pants once whilst wearing for this first time I noticed a hole in the crutch.
Happy customer would have returned the pants and had them fully replaced, without charge to me.
July 15, 2026
I absolutely love this store
I absolutely love this store. The clothes are so beautiful and well made. Customer service is amazing. I shop here often and enjoy wearing all the clothes from here.
July 14, 2026
Always stylish
Always stylish , true fit , easy to wear and look fabulous! Lots of compliments from friends !!
July 15, 2026
So impressed with your clothes!
I am so happy to have been introduced to JAKI London by my step mum. She had one of your fabulous outfits on at my dad’s 80th recently. She looked incredible and I asked her where she got it from, and that’s how I became a JAKI fan. I now have two of your fabulous outfits too. Thanks very much.
July 14, 2026
I purchased a sweater that was totally…
I purchased a sweater that was totally not the same as pictured on the website. I tried returning it, but the only way I could return was to receive a store credit. That doesn’t work for me.
I wrote to JAKI three days ago and have still not received a response to my email.
This is very frustrating and I intend to contact my credit card company to stop payment .
July 9, 2026
Reply from JAKI London
Hi Deborah,
Thank you for your feedback and continued support.
We've checked our records and were unable to locate an email regarding the return of your most recent order.
As outlined in our Returns Policy, sale items are typically eligible for a free exchange or a return for store credit only.
You can view our full returns policy here: https://jaki.co.uk/pages/returns
However, after reviewing your case with our management team, we're pleased to make a one-off exception and have contacted you by email to assist further.
We look forward to resolving this for you.
Kind regards
Rosy
JAKI Customer Service
Perfect!
The dress I ordered was exactly as expected!! Beautiful! And it arrived so quickly!
July 14, 2026
Everything was perfect.
Everything was perfect.
I was surprised by the colour of the article which didn't look like on the photos. But, luckily I liked it too.
The only sort of negative surprise was the custom fee. Of course, it is not your fault, but Brexit's ...
Anyway,
July 9, 2026
Sizing so far off
How could a retailer nowadays have products with the sizing so far off it was actually a joke
July 14, 2026
Reply from JAKI London
Hi Celine,
Thank you for your feedback. We're sorry to hear the fit wasn't right for you.
Our garments are designed in a variety of silhouettes, so the fit can vary between styles rather than following a single standard across the collection.
To help customers choose the best size, we provide detailed size guides and our Customer Service team is always happy to offer personalised sizing advice before purchase.
We appreciate your comments and will share your feedback with our Product Team.
Kind regards
Rosy
JAKI Customer Service
Quick delivery
Quick delivery, item exactly as seen online, good quality, will order again
July 8, 2026
the arrival time was amazing however
the arrival time was amazing however the item colour was not as deep burgundy as expected from the pictures, but the fit was fine .
July 14, 2026
Stunning
Clothes arrived on time. Beautifully packaged. Perfect fit (I am a 16/18 and the XL was perfect). Can’t wait to wear them on Sunday
July 8, 2026
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