Jamaica Coffee Trading Co Reviews 

527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the coffee's exceptional quality, highlighting its smooth, rich flavor and inviting aroma that makes it a daily favorite. Many people also commend the superb and efficient service, describing interactions as friendly, personable, and consistently reliable. Reviewers frequently note the fast and prompt delivery, with orders often arriving quickly and exactly as stated. Consumers appreciate the coffee's freshness, often mentioning it is roasted just before delivery, and find the online ordering process straightforward and easy to use.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its fantastic quality, smooth... See more

Delivery service

People report positive experiences with delivery service, consistently praising the swift and fast delivery... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the coffee's smooth, rich flavor and... See more

Service

Users describe positive interactions with service, consistently highlighting its high quality, efficiency,... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent coffee. Excellent experience with merchandiser. Edward came and personally delivered my order as mum had run out of coffee and I needed Next Day Delivery bur didn't include this when I ori... See more

Rated 5 out of 5 stars

This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... See more

Rated 5 out of 5 stars

It is so easy each time to place my order online with Jamaicain Coffee Trading. I always make sure I place my order long before I run out of my favourite cuppa of Jamaican Blue Mountain coffee. My opi... See more

Rated 5 out of 5 stars

This is the best coffee I’ve ever tried. It has a smooth, rich flavor that feels perfectly balanced and enjoyable with every sip. The aroma is inviting, and the taste is consistently satisfying, makin... See more


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Store
  4. Coffee Wholesaler

Information provided by various external sources

Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

527 reviews

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4.9

All reviews

(527)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The coffee from here is the best

The coffee from here is the best. They also provide a great service and always promptly answer any questions I have. I will not get my coffee from anywhere else now

March 19, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks William , that makes our day , Edward

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Rated 1 out of 5 stars
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Stuart , thanks for the feedback. We have spoke since and we told you about the fire that destroyed one of our roasters which impacted operations. I am happy your coffee arrived on the same day this feedback was left for us.

We hope this has not put you off shopping with us.

Apologies for the delay. These things happen to the best of us.

We hope you have a nice weekend also.

Edward
JCTC

Rated 5 out of 5 stars

Quality coffee

Quality coffee. Excellent customer experience. Had my coffee delivered at my door by hand

March 9, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Thanks Samuel

We try to go the extra mile when we can.

We hope you enjoyed the coffee also.

Edward
JCTC

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Rated 5 out of 5 stars

Superb Coffee & Excellent Customer Service

Superb Coffee, some of the best Blue Mountain Jamaican coffee I have had outside of Jamaica. Great customer service and very speedy delivery, will be purchasing again - Thank you!

February 18, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks Simon , sorry for the delay in responding , just catching up now

edward
jctc

Rated 5 out of 5 stars

Service and quality excellent

Service and quality excellent. I can actually believe I have real Blue Mountain coffee at last. Thank you.

February 17, 2022
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Reply from Jamaica Coffee Trading Co

thanks heaps Sue

edward

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Rated 5 out of 5 stars

Jamaican nostalgia

Quick delivery , very well packaged , bought as gift for parents . When opened the coffee smelt divine and brought back memories of their time in Jamaica 😊

February 6, 2022
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Reply from Jamaica Coffee Trading Co

thanks Natalie

edward
jctc

Rated 5 out of 5 stars

Excellent service

Excellent service, great and easy to use website and having had a mixup
with delivery address, was impressed with ease and speed of communication. What's not to like!

January 23, 2022
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Reply from Jamaica Coffee Trading Co

thanks Anne

edward
jctc

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Rated 5 out of 5 stars

The slow roasted beans were nice for…

The slow roasted beans were nice for espresso, probably because of the medium roast.
For pour over, a light roast version would be better.

January 22, 2022
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Reply from Jamaica Coffee Trading Co

thanks John

edward
jctc

Rated 5 out of 5 stars

Absolutely delighted with their…

Absolutely delighted with the coffee and their excellent customer services!!!

First time ordering Blue Mountain Coffee from JCTC. I placed an order over the Christmas, completely understood that it might not be dispatched until after new year.

However, my order took longer than expected to arrive so I contacted them asking about the shipping status. Edward promptly responded to me and re sent the coffee straight away and I received it within two days.

Anyway, all this happened because of the delay by the courier. I finally ended up receiving both the original order and the replacement. So I contacted him again asking if he'd like me to send it back. He insisted that I keep them, which he didn't necessarily have to. I feel that's very kind of him and he really went extra miles!!! I'd have liked him to not make loss on sale especially when it's not his fault but the courier's.

The coffee tastes great, just how I love my coffee: aromatic, clean, sweet. They also attached the certificates to prove the authenticity. I'm happy and impressed with the whole experience and would like to thank Edward again for his support, great job!! Definitely will order again :)

January 18, 2022
Unprompted review
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks Peach

edward
jctc

Rated 4 out of 5 stars

Excellent quality

Excellent quality. Arrived after Christmas despite ordering a week beforehand.

January 14, 2022
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Reply from Jamaica Coffee Trading Co

Hi Cole , Christmas was a busy period for Royal Mail and they always struggle at Christmas.

I will contact you to see how late it was and see if there is anything we can do to compensate you for the delay.

I have made a note to get in touch asap.

Thank you

Edward

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Rated 5 out of 5 stars

Super quick processing and fresh

Super quick processing and fresh. You could smell the coffee before it was opened!
Thanks again, will definitely return.

January 13, 2022
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Reply from Jamaica Coffee Trading Co

Hi Sammy , thanks so much for the feedback.
We hope you enjoy your JBM coffee and come back for some more soon.

Thanks again
Edward

Rated 4 out of 5 stars

Excellent customer service but non-arrival of initial order

Had my initial order arrived as promised, I would have given a star rating of 5. However, as it did not arrive at all, I cannot give such a rating. When I explained about the non-arrival, though, customer service was excellent and a replacement was sent out promptly, which did arrive as promised. I suspect the problem of non-arrival lay more with the postal service than with Jamaica Coffee Trading Co, so perhaps a review of the method of postage is needed?

January 13, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Sitkow , over the Christmas period we shipped out 647 orders from 1 December to 20 December. 5 of those orders had to be sent again as they went missing in the post.

We have since joined up with UPS to offer shipping for £4.50 in the UK. This is a little bit better than Royal Mail as they have delays too.

We will still offer free shipping in the UK for all orders.

Thanks for your feedback. It means a lot to us.
Feedback from customers helps us to delivery a good level of service to our customers.

Thanks again, we hope to see you online again soon.

Edward

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