I ordered a black shirt and it ended up being green. And it was delayed.
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Took longer to deliver than anticipated. Bigger issue is that the ‘suit’ is basically a tracksuit. Seems extremely cheaply made with bad quality material. Thought I was getting a sharp suit like the p... See more
Scam company. Their website is already down - redirects to “Caldwell Lighting Company”. Bought 3 shirts. The same shirts with the exact same model pictures are now showing up as “Harper and Wells - Bo... See more
TERRIBLE TERRIBLE TERRIBLE!!! I ordered xsmall. Was sent a small. Dress arrived unzipped, so it was probably a returned. Dress was shown as a laced corset-like back. The laces were separated from the... See more
Company replied
1.8
Poor
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
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Awful
Awful. i did not like the dress at all. The fabric is terrible, nothing like the photo which showed some sheen and looked like it had some body to it
June 5, 2026
Unprompted review
Reply from James Newyork
Hi, Carol Arbeeny,
Thank you for taking the time to share your feedback. We are sorry to hear that the dress did not meet your expectations.
We understand how disappointing it can be when a product differs from how it appears online, particularly regarding the fabric, texture, and overall look. Your comments are important to us, and we take concerns about product representation seriously.
We will be sending you an email shortly so we can discuss your experience further and review the available options with you directly.
Thank you for bringing this to our attention.
Best regards,
James New York
Sized wrong 38 should be a size 8 they…
Sized wrong 38 should be a size 8 they are too small
June 5, 2026
Unprompted review
Reply from James Newyork
Hi, Alisha Steinolfson,
Thank you for sharing your feedback. We are sorry to hear that the size 38 did not fit as expected and was smaller than anticipated.
We understand how frustrating it can be when sizing does not align with expectations, and we apologize for the disappointment this has caused. Your feedback is valuable and helps us continue to improve our products and sizing information.
We will be sending you an email shortly to review your order and assist you further.
Best regards,
James New York
Definitely not what was advertised!!!
Definitely not what was advertised!!!! The coat looks nothing like what was advertised. But I guess thats what I get for the price I paid. With a few alterations my wife can put it to use.
June 1, 2026
Unprompted review
Reply from James Newyork
Hi, Toure Bradley,
Thank you for taking the time to share your feedback. We are sorry to hear that the coat did not meet your expectations and that it differed from what you anticipated based on the product listing.
We understand how disappointing it can be when an item does not match your expectations in terms of appearance and overall presentation. Your comments are valuable to us, and we take concerns regarding product representation seriously.
We appreciate your honesty and are glad to hear that your wife may still be able to make use of the coat. We will be sending you an email shortly to discuss your experience further and see how we can assist.
Best regards,
James New York
I ordered what I believed to be Linen…
I ordered what I believed to be Linen clothing. It turned out to be 100% polyester. Extremely disappointing. Not something that would be comfortable to wear on the beach or in warm weather. Will never order from this store again.
June 1, 2026
Unprompted review
Reply from James Newyork
Hi, Raymond Arroyo,
Thank you for taking the time to share your feedback. We are very sorry to hear that the item you received did not meet your expectations.
We understand your disappointment regarding the fabric composition and appreciate how important material choice is, especially for clothing intended for warm weather and beach wear. We regret that the product was not what you expected and that your experience left you dissatisfied.
We will be sending you an email shortly so we can review your concerns in more detail and assist you directly.
Thank you for bringing this to our attention.
Best regards,
James New York
A truly terrible experience shopping here…
A truly terrible experience shopping with James New York. I tried cancelling my order less than 5 minutes after placing it. They told me it wasn't possible since the order was being immediately shipped, which was absolutely a BIG LIE. The order did not ship for a full TWO WEEKS. The customer service was nice at least to reply in a timely manner but totally unhelpful. The order arrived and was not the correct size. So the sizing chart on the website is misleading, the quality is not the best and overall, it's better you buy from a different vendor. Please STAY AWAY from James New York!!
May 30, 2026
Unprompted review
Reply from James Newyork
Hi, Archibald Enninful,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the frustration and disappointment you encountered with your order.
We understand your concerns regarding the cancellation request, the shipping timeline, the sizing of the item, and the overall quality. This is not the experience we want our customers to have, and we regret that we fell short of your expectations.
We appreciate your acknowledgment of our customer service team's responsiveness, although we are sorry that the outcome did not adequately resolve your concerns. Your feedback regarding sizing information and the ordering experience is valuable and will be reviewed internally.
We will be sending you an email shortly so we can look into your order in more detail and work with you directly toward a resolution.
Best regards,
James New York
I requested size 10.5 US and they sent…
I requested size 10.5 US and they sent me a size 14 US after waiting for weeks. I am very disappointed. Terrible!!
May 27, 2026
Unprompted review
Reply from James Newyork
Hi, Alejandro Pinto,
Thank you for sharing your feedback. We are very sorry to hear about your experience.
We understand how frustrating it must have been to wait for your order only to receive the wrong shoe size. Receiving a size 14 US instead of the size 10.5 US you ordered is certainly disappointing, and we sincerely apologize for the inconvenience this has caused.
We will be sending you an email shortly so we can review your order details and work with you directly to find an appropriate solution.
Thank you for bringing this matter to our attention.
Best regards,
James New York
Pretty good
Not a bad outfit. It looks nice, however i will say the length of the pants JUST fits my son and he is not that tall. Hes 5'7. So for a taller man these pants would never work. But if your this height or shorter its good.
May 13, 2026
Unprompted review
Reply from James Newyork
Hi, Gina,
Thank you for taking the time to leave a review. We're pleased to hear that you liked the outfit and that it looks nice on your son.
We also appreciate your feedback regarding the pant length. Comments like yours are very helpful, as they provide valuable insight for both our team and future customers when considering sizing and fit. We will take your observations into account as we continue to improve our products and sizing information.
Thank you again for your support, and we hope to serve you again in the future.
Best regards,
James New York
Have not received any thing
April 13, 2026
Unprompted review
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