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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the careful handling of belongings, timely deliveries, and well-organized operations, whether for removals or storage. The user experience is often described as seamless, with many appreciating the clear communication and support from the office team. However, some customers also noted issues with product condition, reporting damages to furniture and other items during transit or storage. A few other people also felt that the reassembly of furniture was not always handled correctly, and in some isolated cases, there were issues with items not being accounted for from storage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy, smooth,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers were pleased, noting items remained in... See more

Based on these reviews

Rated 5 out of 5 stars

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream wi... See more

Company replied

Rated 5 out of 5 stars

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Than... See more

Company replied

Rated 5 out of 5 stars

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Collection and drop off were super easy, well organised and efficient. I had my items in storage for around 2years and they were returned in same condition as originally stored. Ver... See more

Company replied


Company details

  1. Storage Facility
  2. Self-Storage Facility

Written by the company

Jam Storage is a modern collect-store-return storage and moving service designed to make space simple. We come to you, carefully collect your items, store them securely, and return them whenever you need, no trips to a storage unit, no heavy lifting, no hassle. From single items to full moves, our process is streamlined, transparent, and built around convenience. With professional handling, secure facilities, and flexible scheduling, Jam Storage gives you back space and peace of mind. We collect. We store. We return. Storage and moving - done the modern way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic experience with JamVans!


I had a fantastic experience with Jam Vans today! They called ahead to confirm the precise delivery time, which was incredibly helpful.

The delivery itself was seamless and efficient. All items arrived in perfect condition, and the process was incredibly quick. Dylan and Ernis were the ones handling my delivery, and they were not only friendly but also exceptionally helpful throughout the process. They ensured that everything was placed where I needed it.

Overall, I can't recommend Jam Vans enough. Their attention to detail, punctuality, and outstanding customer service make them stand out. If you're looking for a reliable and friendly storage and delivery service, look no further than Jam Vans!

April 13, 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback, we are pleased to provide such a seamless service for you. We pride ourselves with our customer service and have a great team to support this. - Have a great day

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Rated 5 out of 5 stars

Everything went like clockwork

Everything went like clockwork. Ross and Jerome were efficient and friendly, came in time, finished on time. Really happy with the service, thanks guys!

April 9, 2024
Unprompted review
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Reply from JamStorage

We are pleased we provided you with a great service, and your day went smoothly. - Thank you for your feedback

Rated 5 out of 5 stars

The most seamless moving experience!

The most seamless moving experience I have had! Ryan, Alan, Josh and Alex were incredibly courteous, efficient and reliable. Thank you so much for such a positive experience.

April 5, 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback, we are pleased you had a positive moving experience with us, and hope you are settling into your new home!

Rated 5 out of 5 stars

Best movers I’ve dealt with!

Michael and Alex were probably the best movers I’ve ever dealt with. They were friendly, very respectful and careful with my furniture and offered to disassemble my bed frame as I didn’t realise it wouldn’t fit down the stairs. The pricing is more than fair and I feel they did the job with efficiency and speed. Can’t recommend enough!

March 25, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to leave your feedback, We will be sure to let the team know they have been named the Best Movers! We hope you are settling well in your new home.

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Rated 5 out of 5 stars

I have been really impressed with the…

I have been really impressed with the JamVans service on our recent move. We relocated across London, right from the quote to the delivery day we have been kept up to date, all the people have come across really well, thank you JamVans.

March 21, 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback - We are pleased your received our professional service from start to finish - we hope you are settling well in your new home.

Rated 5 out of 5 stars

Collect and Store

Used the collect and store service. The two movers were polite, swift and hardworking.

Will be using again!

March 19, 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback - Our team work hard to ensure we get the job done with limited stress, we hope to hear from you soon.

Rated 5 out of 5 stars

Courteous movers who handled furniture extremely carefully.

Both Michael and Jake were very curteous. They handled my furniture with care and used many different types of trolleys to make the move as easy as possible. I had a delivery of heavy tiles at the same time and they helped me with this too. I used VanJams for storage on this occasion but I would most definitely use them in a full home move.

March 18, 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback - Our crew take pride in their work and pleased to hear they was able to help you with your delivery. We hope you are settled in your new home.

Rated 5 out of 5 stars

Super helpful flexible storage and…

Super helpful flexible storage and delivery - helped carry the goods into our new space. Very kind men and would absolutely recommend!

March 11, 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback, we are glad to provide such a helpful experience for your storage and delivery.

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Rated 5 out of 5 stars

Amazing service at competitive prices

Amazing service at competitive prices. Kirsty was very helpful when arranging the booking and Michael and Ryan were polite and professional when they helped collect our belongings. They took good care of our things when loading them onto the van and we were confident they would take good care of them when unloading them on the other end. We would highly recommend JamVans!

March 8, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we are pleased to provide you with a helpful and professional service,

Have a great week

Rated 5 out of 5 stars

Use JamVans for storage!

Ryan and Alan did a fantastic job coming to pick up my things to go into storage. They were quick and efficient and very friendly. I would definitely recommend them

March 5, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we are glad to provide you with a quick service into store.

Rated 5 out of 5 stars

Swift and professional

My goods were delivered by Michael, Alex and Dylan. They were very professional, friendly and their delivery was very swift. I was very impressed with the speed which they got things done. I look forward to working with them again, given the chance.

February 17, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time review us, we look forward to moving you in the future.

Have a lovely day.

Rated 5 out of 5 stars

Extremely professional and friendly…

Used for moving to Canada from UK.
Extremely professional and friendly staff(Alex,Mike,Dylan,Jamie and Liviu).
They took their time to preform tasks to highest standards
I would definitely recommend Williams and Yates for local and international removal services
Five stars 😊

February 9, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review Williams and Yates, we wish you all the best in Canada and hope you are settling well.

Here at Williams and Yates we are all about the five star service we are glad you experienced this!

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Rated 5 out of 5 stars

Great experience

I have done a few international moves and this team was great. Jake, Michael and Dylan were hard working, careful, communicative, and polite. I have already referred a friend as I was extremely happy with the service they provided.

February 7, 2024
Unprompted review
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Reply from JamStorage

Thank you for referring a friend! We are pleased you have been happy with our service.

Have a wonderful weekend

Rated 5 out of 5 stars

very supportive

very supportive, efficient, friendly.
excellent service.
handled our luggage with Care.

January 30, 2024
Unprompted review
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Reply from JamStorage

Thank you - this is what we aim for!

Have a lovely weekend

Rated 5 out of 5 stars

Very reliable!

I am a student and have used the company for the past 4 years and they've been great every time! They're very helpful and accommodating, always on time, and are very responsive on email, and they have always delivered back the stuff in excellent condition.

January 22, 2024
Unprompted review
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Reply from JamStorage

Thank you for the review, best wishes with your studies and we look forward to helping you again soon!

Rated 5 out of 5 stars

Fantastic service from start to finish

Super friendly service and very efficient. Will definitely be using JamVans for future moves/storage - highly recommend.

January 17, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us -
Have a lovely weekend

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Rated 5 out of 5 stars

The team we had today was amazing they…

The team we had today was amazing they treated the work like the Italian job in an out in 60 seconds an everything was treated with care. Two very respectful men.👍🏾

January 17, 2024
Unprompted review
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Reply from JamStorage

"Grazie!"

Thank you for taking the time to review,

We wish you all the best

Rated 5 out of 5 stars

Tony

Tony, Alex and Ben showed up when they said they would. We’re really professional and very (safely) fast.

Made sure that I saw the inventory list once packed, and expertly maneuvered a washing machine in small corridors.

Highly recommend JamVans and really appreciate Tony, Alex and Ben.

January 13, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review,

We wish you all the best

Rated 5 out of 5 stars

Top notch

Fantastic experience with storage - a great price, but with stellar service. Owen and the team have been super communicative, and the collection experience was seamless. I had total confidence in their handling of my items safely and securely.

This was further proven with my experience today in dropping off additional items for storage - once again, communication was great and the team were super helpful. My container was brought out immediately and I was on my way within 8 (!) minutes.

Having had poor experiences with other storage/removal companies, it’s so nice to have such a positive experience.

January 4, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review,

We wish you all the best

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