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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the careful handling of belongings, timely deliveries, and well-organized operations, whether for removals or storage. The user experience is often described as seamless, with many appreciating the clear communication and support from the office team. However, some customers also noted issues with product condition, reporting damages to furniture and other items during transit or storage. A few other people also felt that the reassembly of furniture was not always handled correctly, and in some isolated cases, there were issues with items not being accounted for from storage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy, smooth,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers were pleased, noting items remained in... See more

Based on these reviews

Rated 5 out of 5 stars

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream wi... See more

Company replied

Rated 5 out of 5 stars

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Than... See more

Company replied

Rated 5 out of 5 stars

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Collection and drop off were super easy, well organised and efficient. I had my items in storage for around 2years and they were returned in same condition as originally stored. Ver... See more

Company replied


Company details

  1. Storage Facility
  2. Self-Storage Facility

Written by the company

Jam Storage is a modern collect-store-return storage and moving service designed to make space simple. We come to you, carefully collect your items, store them securely, and return them whenever you need, no trips to a storage unit, no heavy lifting, no hassle. From single items to full moves, our process is streamlined, transparent, and built around convenience. With professional handling, secure facilities, and flexible scheduling, Jam Storage gives you back space and peace of mind. We collect. We store. We return. Storage and moving - done the modern way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I loved loved loved this moving service…

I loved loved loved this moving service so much that I asked to write a review. I wish I had this when I was storing things previously. The service is amazing, it's quick, it's easy, they're super accessible by phone, and they take good care of your stuff. It excellent cause you don't need to hire movers, transportation, or storage sperately. The employees are also super nice and helpful and really personable- it makes the experience of a stranger touching all of your belongings and doing heavy lifting on your behalf less awkward. The team is really professional but also easy going and up for problem solving moving issues or aiding in less ideal conditions. And each move of my entire dorm room lasted no more than 30 minutes.Can not recommend enough, thank you to James and David for helping me move today!

October 8, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we are pleased to hear we provided a great service for you and will be sure to hand your feedback to the team.

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Rated 5 out of 5 stars

Amazing moving company !

I cannot recommend JamVans enough if you want a stress - free move. We have a 13 month old baby and moved over the weekend from our flat to a house. Kane & Tom were brilliant: cheerful (always helpful when one is stressed), swift, tidy and even brought packing bags for our mattresses. Very professional !

September 28, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we are pleased to hear we provided a stress free move and we hope you have all settled well into your new home.

Rated 5 out of 5 stars

Excellent experience with Oliver &…

Excellent experience with Oliver & Marlon specifically. Friendly, efficient - all the things you want in a removal service. Would definitely use them again !

September 26, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us - We are pleased to provide you with an excellent service - we hope to hear from you soon

Rated 5 out of 5 stars

Great customer service both in the office and during the removal

Great customer service from the office from the beginning. Answering queries by phone or email very promptly. Called me a few time to check if everything was ok. Men were punctual, compassionate and careful. They were cheerful and helpful all the time.

September 20, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we are pleased to hear the service provided from start to finish was to a great standard. We hope you have settled well,

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Rated 5 out of 5 stars

Phenomenal service as always

Phenomenal service as always. I highly recommend JamVans for storage and shipping. In particular Martin was so helpful today.

September 11, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us - Martin is a brilliant member of the team!

Rated 5 out of 5 stars

Great service and great value!

Huge thanks to James and Kane for all their hard work today! They were super professional, efficient, friendly and entirely undaunted by the most awkward of furniture. Would be very happy to recommend them to anyone. Thanks again!

August 30, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we will be sure your feedback is handed onto the team

Rated 5 out of 5 stars

The team are very efficient

The team are very efficient, polite and friendly. They were very careful and considerate with our possessions.

August 21, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us,

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish we used the full packing service for our move and it made life so easy. We are very glad we used JamVans and will recommend to all family and friends.

August 6, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, its great to hear you experienced the best of our full packing service - we hope you have settled into your new home well.

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Rated 5 out of 5 stars

Very friendly people throughout the…

Very friendly people throughout the whole process. On the booking side, Ayden, Nikki, and Kirsty were very good at processing my booking, getting video walkthrough organised and were very responsive on email and helpful with all the questions. On the moving side, Kane and Ollie were great, no bother about anything, did the job with a smile and friendliness. Probably the first time I've had nothing break during the move, and this included plants! Great company, lovely people!

July 31, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review, your feedback will be given to the team, its great to hear everything arrived safely at your new destination. - We hope you have settled well

Rated 5 out of 5 stars

Really helpful!

Zane and Ben arrived to help us move out of our flat before putting our fur iture into storage. On the hottest day of the year they were incredibly efficient and understanding of a lot of the last minute flapping. Unbelievably appreciated!

July 27, 2024
Unprompted review
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Reply from JamStorage

Thank you for your lovely review, we are pleased to hear we was able to provide a great service,

Rated 5 out of 5 stars

Great!

Great service! Kane & Ben were really chatty and lovely. Everything collected within 20 minutes. Quick and easy!

Will definitely contact JamVans with future enquiries.

July 27, 2024
Unprompted review
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Reply from JamStorage

Fantastic, thank you for taking the time to review us we are pleased to hear the team provided a brilliant service - hopefully we will hear from you in the future,

Rated 5 out of 5 stars

Professional and quick

Solid, fast and professional service from Ollie and his team

July 10, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, have a lovely day!

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Rated 5 out of 5 stars

Perfect service

Ollie and Harvey came to for the collection day and couldn’t be happier! Loaded an entire flats worth of stuff within two hours, lovely vibe from them and super professional. Highly recommend

July 13, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review, we are pleased you had a professional service

Rated 1 out of 5 stars

Awful service

Awful service. Don’t book these guys for your moving day. They haven’t sent enough people to manage our move and they damaged all of our items. They caused delays during the moving day and they did not even finish the job leaving us to off load the van and rebuild our wardrobe as they couldn’t figure out how to do it. Poor customer service as well, trying to get a refund for the poor service and they are ignoring my requests.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute legends

Kane and Harvey were absolutely fantastic. They made the impossible happen by squeezing heavy, large furniture through tiny doorways and worked extremely hard for a solid 4 hours unloading all of my belongings. And somehow they did this all with a smile on their faces. I thoroughly recommend them, they made my move considerably less stressful!

July 7, 2024
Unprompted review
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Reply from JamStorage

Thank you for a great review! - I'm sure the team will be happy to hear they are the legends of Jamvans! We are pleased to provide a stress free move.

Rated 5 out of 5 stars

Kane and Harvey came this morning to…

Kane and Harvey came this morning to pick up our staff for long-term storage. They were fantastic ! They were accommodative, very professional, very polite and most importantly they made the job so easy. The were very effective! Thank you both - it’s been a pleasure :)

July 5, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, its great to hear we provided you with a pleasant service,

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Rated 5 out of 5 stars

Very nice Daniel and Collegue both Very quick and…

Owen, Daniel and Collegue both Very quick and co operative , even though I was abroad they complete the work in very less time and keep me updated through call.

Highly recommended. Company should give him promotion 😃

July 4, 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us, we will look into that team promotion :)

Rated 5 out of 5 stars

We had a fantastic experience with JamVans

We had a fantastic experience with JamVans, on our international move. The movers were super nice and careful with our items, and everything went smoothly. Communication with Nikki and Silvia was great and very accommodating to our needs and dates. They also took care of clearing customs, which was very important for us and the items were delivered in about 4 days, which was surprisingly quick! We definitely recommend it!

June 13, 2024
Unprompted review
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Reply from JamStorage

Thank you for a wonderful review, we will be sure to share with the team - we hope you have settled well into your new home.

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