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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products and the excellent quality of the items they receive. Many people appreciate the reasonable pricing, which allows them to continue enjoying their hobbies. The staff is frequently highlighted for being knowledgeable, helpful, and providing great advice, making the shopping experience pleasant and efficient. However, some customers experienced issues with delivery times, with orders taking longer than expected or not arriving in time for planned events. There were also instances where items listed as in stock were later found to be unavailable or discontinued, leading to order cancellations and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality and that items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping, items... See more

Staff

Clients share positive opinions on staff, consistently highlighting their knowledge and helpfulness.... See more

Price

People report positive experiences with price, with many finding the pricing to be the best they've seen and... See more

Order

Users describe positive interactions with order, highlighting an easy online ordering process, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed an Avet and they were the only place that had the model and color I wanted. Ironically, they also had the most competitive prices! I am always hesitant about buying from smaller scale retai... See more

Rated 5 out of 5 stars

J and H has an amazing social media presence. They really take the time to review all the tackle they carry in store. I live over 1,000 miles away, and the customer service online is just like talking... See more

Rated 5 out of 5 stars

The products are as advertised and the quality is excellent. Very good at notifying you when an out-of-stock item is back in stock. With everything increasing, the prices are "reasonable". However, be... See more

Rated 5 out of 5 stars

Amazing customer service and support, the shop is always fully stocked with everything any angler needs to target any species of fish. Just as fun going in the shop as it is fishing, Josh and his team... See more


Company details

  1. #11 of 31 best companies in Online Marketing Agency
  2. #13 of 44 best companies in Media Company

Information provided by various external sources

While we specialize in selling name brand fishing equipment at low prices, it is our knowledgeable staff and friendly atmosphere that turns new customers into regulars. It is our philosophy that whether you walk into our store or speak with one of our online representatives, you will be treated with respect and we will do our very best to help you with your fishing needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

J&H advertised free shipping lie

J&H advertised free shipping, then after the purchase charged an additional shipping charge. After emails back and forth they refused to honor the advertised deal. Just bad business and illegal!

January 17, 2025
Unprompted review
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Rated 3 out of 5 stars

Experience has changed over the years

I have used J&H a lot over the years and their strongest point used to be their fast shipping and stock availability. The past few orders have been either the item I purchased had to be ordered from manufacturer despite showing as in stock or they take a long time to start the shipping process. Fortunately, they have a great return/cancellation policy so there’s that. They still have great deals, but if on demand is what I’m looking for then I’ll be looking elsewhere for the foreseeable future. Perhaps they’re just getting bigger and more successful so good for them.

January 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. There was an issue with our PO Box address and my order got returned back to JandH. They took care of the situation immediately and got it to us just in time for Christmas. Very happy!

December 13, 2024
Rated 5 out of 5 stars

Ordered a physical gift card that was…

Ordered a physical gift card that was to be sent in the mail. When I called about the status of shipping, Josh was wonderful and very helpful answered my questions. Gift card received. Recipieht very happy. Highly recommend this company.

December 11, 2024
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Rated 2 out of 5 stars

horrible spooling.

horrible spooling.
i thought might as well jus get my avet spooled with j&h to save some time.. bad idea.
horribly over spooled and uneven.

December 12, 2024
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Rated 1 out of 5 stars

Zero customer service

Ordered 3 reels website said 2 days shipping after 4 days emailed and was told they would look into it. Then again nothing all and all 3 emailed and 3 phone calls 10 days later I received my reels.

December 10, 2024

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