jansenusa.com Reviews 

It was super easy to order and great affordable price for a quality product!'

Jansen has been great to work with!

Always had good experiences with the folks at Jansen!

Their 1500e chipper has been a major blessing!

Need more technical support

Shipping was fast and everytime I called if they didn’t pick up they returned my call

I’ve ordered from them twice in the past and never received the items. I just received the review request, but haven’t gotten my items yet.

Easy to order parts and arrived on time

Everything was perfect; the shipping was fast and secure.

Fast service quality packaging

Little better on shipping info otherwise good experience

The product is very well made and truly pleased with the results when using .

I never knew one of these machines even existed until it showed up in a google search to help complete a drainage project. My tractor is too big to get into the space I needed it to and a wheel burrow and shovel would be almost impossible and take forever. I am very impressed with its power. It will lift full scoops of 2"-4" stone, haul it through dense woods without any issues and dump with ease. I have hauled 12 tons so far and have several more left to haul. I highly recommend this machine

I ordered my new teeth and have been waiting for them to ship them for way way to long label was created and I never got any update on the status of my item.

It's been 9 days since my purchase and I paid$20 almost $30 for shipping I think and still haven't received my order and can not find a way to track my order

Ordering and shipment were both efficient, smooth, and predictable. Can’t ask for much more. Just delivered so haven’t used the dumper yet; looking forward to it soon.

Customer service was excellent. Would recommend to anyone wanting a stump grinder

Summary: Rating: 4/5 stars. Would I buy again: Yes. Recommend to others: Yes.

Individual property owner, not a paid/sponsored reviewer

- Shipping: Arrived fast (4 days), well packaged, no damaged/missing contents.
- Assembly: Easy with two caveats: 2-person job at times, positive battery connection could be more clearly marked.
- Engine starts quickly, but there’s little clearance between the fuel fill and inlet hopper assembly.
- Didn’t mention break-in, but I put it through several heat cycles prior to running material. If I was super ambitious, I would have changed the oil after the third cycle.

Gripes:
- Took some research to confirm the positive battery connection point. Tagging it would speed assembly.
- Fuel fill access is tight.
- Follow the manual and confirm bolt tightness. I had several (blade & motor mounts) that I perceived excessively loose: > ¼ turn to snug.
- The coating on the inlet and outlet hoppers is great, but upon curing emits a film that wasn’t removed before decals were applied. They’re holding. For now.
- There’s enough surface area on the inlet hopper to add a sticker with the complete maintenance schedule, part numbers, oil weights, etc. Looking that stuff up in 100-degree temps, sweating over a manual made of paper like ancient papyrus is frustrating.
- Another sticker (or etching) on the mouth of the inlet hopper indicating maximum diameter would be convenient.
- A machine at this price point should come with its own hour meter installed from the factory.
- Contrary to every other towing application in the world, the pin used to connect the tow bar to the frame inserts from the bottom……
- I may have missed it, but a library of videos (in English) spanning assembly, pre-run checks, and basic maintenance items would really solidify the ownership experience.

Addressing the above would earn 5 stars from me, but it’s still a very solid machine that I would purchase again. I like it enough to consider their stump grinder as that phase of my project approaches.

Hope this helps.

I still have not received it. Your website shows the order as processing for the past week. Can’t get through to the company by phone or email. I’m disappointed to say the least and starting wonder if I’ve been scammed!