JANTHEE L.L.C-FZ Reviews 112

Worst service ever
Worst customer service I have ever experienced. Created and paid for a return label myself, everything was done correctly and taken from the website. Received the package back after weeks and according to Janthee it should be sent again this way so this cycle will never end. I'm almost 30 euros further just to return my package and they refuse to send me a return label even if I offer to pay for it (which is already outrageous)

Update: NOW ON YOUR REPLY YOU WANT TO TELL ME I PUT THE WRONG ADDRESS? WHEN IN FACT I SENT PRINT SCREENS THAT SHOWS THE ADDRESS IS EXACTLY THE SAME AS YOU SHOW ON THE WEBSITE. NO MISTAKE WAS MADE IN THIS ADDRESS!

I sent ANOTHER email a few days ago and I will AGAIN pay for my own shipping and I will AGAIN send it to the same address which was correct. Can you please reply to this email? And stop making things worse and lie in your review reply’s! Thank you

A complete scam, but with the help of the team in my profile, I was able to recover my funds.

I was really disappointed with my order. The product description on the website was quite vague—it didn’t mention how sheer the fabric would be or the type of straps, which made it feel misleading. The top I received was ribbed, completely see-through, and arrived faulty, which was even more frustrating. None of this was reflected in the photos or description online. I reached out to customer service and was told I could only get a store credit, but after this experience, I don’t feel confident ordering again. The quality didn’t match the price, and the lack of transparency on the website put me off. Wouldn’t recommend unless they update their descriptions and improve quality control.

Janthee refuses to issue refunds and makes customers pay for their own returns, all while providing misleading information about customs charges. The sizing is completely off, and if you get it wrong, you're stuck—no refunds, just store credit, meaning you have to risk reordering and paying customs fees all over again.

For the prices they charge, it's unbelievable that they don’t offer free returns or better customer service. Bikinis are such a personal fit, and if a brand can’t provide flexibility for sizing issues, it makes ordering online far too risky.

I used to love their bikinis for the style and colors, but after this experience, I would never order again.

The sizing of the bikinitop was off and very different from the other bikinitop that was ordered. However the return was not accepted within the policy of the company, which a was disappointing conclusion of a large order that I made. So it seems that the discount by loyalty points that was offered came at a high price. Very disappointed by the way this was handled.

A brand, which i saw on Instagram on the search for a bikini. I ordered some to try them on thinking they are made in Berlin or in Europe, because they have a site of Jantheee Berlin. But wrong: there seat is in dubai! None of the bikini fit, i ordered in a value over 280€ different sizes and now had to send them back.
When you check the FAQ you fastly see, that there is only their way of refunding into credits. I just saw that afterwards. They also didn‘t want to refund otherwise. Eventhough the EU and the german Law says it‘s illegal to only refund via credits.
After i wrote 5-10 mails with them forth and back and speaking with the german Consumer centre, it was relatively fast clear, that there is no chance to win a Lawsuit, when they have their seat in Dubai.

But:
Luckily i paid via PayPal and the consumer center gave the advice to try to declare a conflict with PayPal and ask them to refund, so in the end, i got the money back via PayPal!

So if you are as desperate as i was, and did the same „mistake“, reach out to PayPal and you might have a chance to get it back.

Good luck and fnck these a22hole companies trying to fool you!

I was sent the wrong size and they won't let me return it, do not react to my messages. I paid for an item I did not order basically and they won't refund me. Horrible experience.

Misleading info about company to avoid return policy. You order and cannot return it, since they are registered in Dubai. This is the worst shop I've ever ordered from. Feels like the first years of e commerce...

Package is lost ?! Or never got sended who knows ?
Customer service is letting me know hang in there - it’s summer time so can’t enjoy my 120€ bikini purchase.
Do not order there ! Biggest scam ever.

Nice Bikinis but how can you be succesfull with such a unfair missleading service and concept?

They claim theirselfs FAIR, they claim theirselfs JantheeBERLIN, they claim products made in Portugal and that they use only EU based suppliers, but at the end they moved their headquarter to fuxxing Dubai to not have to use European Law. Thats misleading advertisment and definetly not FAIR customer service.

So like everyone is writing, you will not get money back if you just wanted to try different sizes. You only get a giftcard. Ridiculous.

Do not buy from this place!!! I ordered several items to find my size and payed 270€. When I send them an email to request a return, they told me they do not pay a refund, you only get store credit points??? Furthermore, you are not allowed to return sale items. Yes, it is stated on their website, but as I expected a German brand from the name “Janthee Berlin”, I did not even think that a return would be a problem since this policy is NEVER used around here and I doubt that it is even allowed. Total scam, will never purchase anything from this brand again!

So after weeks and weeks of trying to contact Janthee they finally reached out with a very abd solutions. They acknowledged that the package was lost. However they are not offering my money back, but they only offer some store credits. This is ridiculious as I am now on my holiday, so i cannot wear the bikini that i am ordered and now I dont get my money back, while Janthee acknowledge their mistake but simple make me victim of it. This is so incredibly customer unfriendly. Its even funny that they think after this horrible service that people would want to order again at their webshop... :(

Unfortunately I haven’t checked here before. I ordered several sizes, paid 370€ and now I do not get a refund. Only store credit. Horrible and the nightmare of every customer. This has nothing to do with customer-friendliness. I texted them, they only refer to their t&c on their website.
Stay away!!

50 pounds import charge on a bikini that already cost £180!! And no refunds!! SCAM do not buy from this company!!

I bought the Amy bottom and Olympia top and I could not be more happy with the quality and how good it feels on the body. Would definitely order again!!

Totally bad quality! Goods do not meet my expectations! Very customer-unfriendly conditions. Customer service very unfriendly and not helpful. Reduced goods cannot be exchanged or returned. And that is only when you have confirmed the purchase. So, stay away from this label and shop! There are so many other much better and customer friendly options and alternatives.

Surprised by the quality, so happy with my order. The product and the shiny fabric looks exactly like online. I found JANTHEE on instagram and ordered them to Jordan. Shipping took 10 days. Will order again!

Janthee is a luxury brand with affordable prices and the best quality. I bought my first one more than a year ago and it’s intact. I have a small chest and the design brings them out, I love it! And the colors and design are super original. By far one of my favorite brands, not to say my top 1.

Wanted to try this brand for so long. I saw the bikinis on many influencers. Was hesitated due their return policy, but I am glad I ordered during their flash sale! Styles run cheeky, will go size up next time. Amazing quality, will order again

Shipping has taken over a month, customer service has been unhelpful. I placed my Order November 4th and still nothing has arrived. They suggested I pickup from the distribution centre which could be anywhere in Canada. I can’t fly somewhere to pick up my bathing suit. Very poor customer service, wouldn’t recommend using them.