Japan Rail Pass Now Reviews 

2,856
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Worst train service in the world!! I was pushed by one of the train station because we bought the wrong ticket. We were happy to pay what ever the difference was but the guy that worked in the box ne... See more

Rated 1 out of 5 stars

Disappointed with misinformation in website. It clearly indicates one can phone number 1300635500 expecting to speak to someone. However, a long recording reverse the phone call to e-mail them. Anot... See more

Rated 3 out of 5 stars

Getting the pass is really tricky, I spent the better part of half a day going from one place to the next because the locations I was sent to had signs directing me to another location. I felt the 7 d... See more

Rated 1 out of 5 stars

Dont buy from these people. Prices are ~$100-150 higher than reputable agencies in Australia. They make out they are the "Official" JR Rail agents - they may be accredited but you can get what you n... See more

Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Information provided by various external sources

Japan Rail Pass Now are an Australian travel agent who specialise in the Japan Rail Pass. Established in 2010 , we pride ourselves on our extensive knowledge of the Japan Railways Network. We go to great lengths to ensure that your trip to Japan is a great experience. Our goal is to provide Australians with the a seamless process from researching, purchasing and using your Japan Rail Pass in Japan.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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No history of asking for reviews

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1.6

All reviews

(2,856)

1 review in the last 12 months

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Rated 5 out of 5 stars

JR pass well worth it

It was really great having the JR pass to get around Tokyo, and between cities. Just flash it and walk right through the gates! Go green class for extra comfort :)

we headed from Tokyo to the west for a week and then back and it was perfect for us, we saved a lot over just buying separate tickets.

November 9, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, would recommend to others.
The kindness and respect shown to us by the lovely Japanese people will never be forgotten.
Everybody and I mean ALL staff and ALL commuters were exceptional and went far and beyond helping us no matter what train station or platform we were on.
I wish more nations were like you !

November 8, 2019
Unprompted review
Rated 5 out of 5 stars

A great way to travel

The trains were wonderful as were the staff. Staff assistance was first class. They were only too happy to help. Very comfortable carriages and amenities. I especially found the notifications in Japanese and English very helpful.A lovely way to see Japan.

November 8, 2019
Unprompted review
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Rated 4 out of 5 stars

Great if a little limited to start.

This was a great purchase for our two week holiday.
Our first week was in Osaka, A lovely city but the rail pass was very limited here, this is why we given 4 stars.

Our second week was in Tokyo and the pass really helped here, we only need additional tickets twice that week.

We used the bullet train between Osaka-Tokyo-Osaka and this was also covered in the pass.

Very happy and got some JR merchandise to.

November 4, 2019
Unprompted review
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Rated 3 out of 5 stars

The processes need full review to make…

The processes need full review to make them far more efficient from the passenger viewpoint. Some examples:-
It is annoying for overseas travellers to be expected to line up for lengthy periods to validate their vouchers.
The process for reserving seats is similarly cumbersome and time-consuming - particularly as Japan Rail Offices do not exist in some high volume locations such as the Station at Disneyland.

November 1, 2019
Unprompted review
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Rated 3 out of 5 stars

Great use for the 7 day pass

Great use for the 7 day pass. My only criticism would be the pass should come with map of exactly which lines cover JR lines. Too confusing going from all different rail companies. Not the fault of JR of course. However knowing exactly which locations and which names of JR lines would be helpful as at the station it is not always obvious which you can use. Not to mention leaving a gate with JR pass just so you can IC card back into a rival train line or metro. Which on occasion forgot to do, and so delayed my travel onwards. A small delay, but still irritating and extremely confusing. I'd suggest a booklet along with JR pass. With map of Japan. With zoomed in areas of locations and lines that can be used.

October 22, 2019
Unprompted review

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