To keep the trust within oneself. Ppl entrust their faith my posting credentials, respect n never judge the book by its cover.Everybody going through a rough time, mentally, emotionally & physicall... See more
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Review summary
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Reviews shaping this summary
Deleting the profile was tedious. It was only done after chatting with Oscar. However, Oscar was also difficult to convince of the intention to delete it. He had tried to keep me on the platform. If y... See more
Company replied
4 stars being great, but it's sooooooo expensive on this site. It costs much more than other dating sites. I can't keep up with the expensive costs for 2 credits per chat message and 30 credits to sen... See more
Company replied
I am new, I cannot judge any better than average. A problem, I was having a nice conversation and I got cut off mid sentence. Greed !!
Company replied
Company details
- #20 of 26 best companies in Dating Service
About Japansdates
Written by the company
Japansdates is an online dating platform for those who want more than just conversation — it’s for those who seek meaningful connections through cultural exchange. Whether you're curious about new customs or want to share your own, this is a space to do so through respectful and open-minded communication.
The platform provides an opportunity to interact with people from different walks of life, allowing your social world to expand one dialogue at a time. From stories about daily life to insights into traditions, Japansdates brings a refreshing approach to online dating — one that celebrates diversity and curiosity.
It’s not about where you're from, but what you bring to the conversation. Here, each interaction can inspire new ways of thinking, spark joy, and even offer comfort through shared values and experiences. Japansdates is a welcoming environment where inspiring emotional growth happens through conversations that matter.
If you’re looking for a place to connect through curiosity and shared perspective, Japansdates invites you to experience dating with a more meaningful rhythm. Let every message be a step toward learning, self-discovery, and a deeper understanding of others.
Contact info
United States
- support@japansdates.help
- japansdates.com
3.5
Average
897 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Credits instead of subscriptions?
Edit: Ignore the answer from the company. It is a standard bs answer. The site seems to be filled with fake accounts (sure, you are in love with me after 5 messages!) and other crap. I feel sorry for anyone who is seriously looking for a connection. This site is not worth your time. And especially since the lowest price is $20 per 10 minutes of chatting time (which is used up far quicker than 10 minutes real time).
Credits instead of subscriptions?
This feels very backwards. Communication is a basic feature, there are plenty of sites that limit communication but they give free or partial communication through subscriptions rather than topping up your account with credits. As an example: 30 credits to send an e-mail, 10 credits to see one photo, 2 credits per minute chatting (and buying credits is not cheap either, it feels like I'm back in the 90s' having to buy credits for my mobile phone). The credits are supposed to be for chatting a certain amount of minutes, but I timed my usage and they were withdrawn far quicker than claimed. It feels as if the company has made this service to only get as much money out of you as possible. It's impossible to get any noteworthy contact with anyone when you might have to spend hundreds and hundreds of euros/dollars/what-have-you to get anywhere. Several accounts seems to be bots, because I've never encountered anyone writing so boldly or being that quick even on sites that are entirely free (don't at me about reporting) and due to the credit limitation it's impossible to sort through and find which might be real and which are fake. It just becomes a waste of time and money. Especially when you are just looking for a pen-pal!
As a side note: Have so far not found anyone from Japan which is suspicious in and of itself when the site calls itself Japansdates (yeah, yeah, it has a broad and varied clientel, etc., etc.)
April 15, 2026
Unprompted review
Reply from Japansdates
Hi Erik,
You can begin using the platform without charge, while credits are applied when continuing conversations and accessing additional features.
If you have concerns about how credits are deducted or want a detailed breakdown of your usage, please contact support@japansdates.help, so the team can review your account and provide clarification. You can also report any profiles or interactions that seem unusual.
Best wishes,
Sarah from Japansdates
Reply from Japansdates
Hi Joey,
Thanks for the kind words, great to hear this!
Best wishes,
Sarah from Japansdates
Reply from Japansdates
Hi there,
Good to hear you’re having a solid experience here!
Best wishes,
Sarah from Japansdates
Reply from Japansdates
Hi Nick,
Great to know you’re making the most of the platform!
Best wishes,
Sarah from Japansdates
Reply from Japansdates
Hi there,
Happy to hear it’s been a good experience for you!
Best wishes,
Sarah from Japansdates
I give u 5 stars because I like being…
I give u 5 stars because I like being connected with someone nice. Plus the responses come in fairly quickly. So far so good.
April 7, 2026
Unprompted review
Reply from Japansdates
Hi Atul,
Thanks for your review, glad you’re enjoying it!
Best wishes,
Sarah from Japansdates
Seems good so far
April 13, 2026
Reply from Japansdates
Hi Derek,
Nice to see you’re finding value here!
Best wishes,
Sarah from Japansdates
Wonderfull app really Very Nice…
Wonderfull app really Very Nice experience all the best for u
April 14, 2026
Reply from Japansdates
Hi there,
Thanks for sharing, glad things are going well for you!
Best wishes,
Sarah from Japansdates
support took 9 days
support took 9 days to reply and the reply was useless. asked me to clear my cache. thanks guys lol
March 19, 2026
Unprompted review
Reply from Japansdates
Hi Mat,
If your issue is still unresolved, please contact support@japansdates.help, again with details so it can be reviewed further.
Best wishes,
Sarah from Japansdates
You charge too much
April 14, 2026
Reply from Japansdates
Hi Zachary,
You can begin using the platform without charge, while credits are applied when continuing conversations and accessing additional features.
If you’d like more details about pricing or options, please contact support@japansdates.help.
Best wishes,
Sarah from Japansdates
I dont really like the fact that you…
I dont really like the fact that you want people to match but you have to pay stupid prices for 'tokens' just to pay for it
April 14, 2026
Reply from Japansdates
Hi Jack,
You can start using the platform without charge, while credits are used when continuing conversations and accessing additional features.
If you’d like more details about how this works, please contact support@japansdates.help.
Best wishes,
Sarah from Japansdates
Looking for friendship
March 2, 2026
Reply from Japansdates
Hi Antonio,
Happy to see a positive experience!
Best wishes,
Sarah from Japansdates
Reply from Japansdates
Hi Willy,
Happy to hear it’s been a good experience for you!
Best wishes,
Sarah from Japansdates
This is a scam
This is a scam. Often bots or pherhaps even employees chatting. Expensive and based on payment with credits, for every Way off communication. To get personal info you have to spend 5000 credits on the intended profile.
Payment for absolytely everything!
April 12, 2026
Unprompted review
Reply from Japansdates
Hi Thom,
We apply strict measures against fraudulent or misleading activity, and all users are expected to follow the platform’s Terms of Service.
If you notice profiles or interactions that seem suspicious, you can report or block them directly, or contact support@japansdates.help, so the case can be reviewed in detail.
Best wishes,
Sarah from Japansdates
Reply from Japansdates
Hi Markus,
Good to hear things are working out well for you!
Best wishes,
Sarah from Japansdates
I love it here
April 13, 2026
Reply from Japansdates
Hi Kelz,
Good to know the platform is working well for you!
Best wishes,
Sarah from Japansdates
Joint yesterday
Joint yesterday. Nice pictures..but..
Getting an email and reading is OK, but if photos are attached every photo (except the first - that is free- is 10 credits. That means 90 credits..45 credits is 19,99 euro.. so I spend 39,98 in 5 minutes to look at an e-mail with 10 pictures ? Wow..That is not really clear when you start is, you also cannot see your balance. No, not transparent. The answers come very quick, I cannot type so fast.. Then...I clearly stated I am looking for a serious relationship between 55 and 69 years old, but get lots of mails from girls and ladies between 18 and 35. Is your software so bad or are you just teasing me ? A TOTAL WASTE OF TIME AND NOT SERIOUS IN MY OPINION. I WOULD NOT RECOMMEND THIS.
The answer from their customer service is everything but helping.
April 12, 2026
Unprompted review
Reply from Japansdates
Hi there,
Credits are used for certain communication features, while the registration and basic options are free.
For a detailed breakdown of your balance, charges, or filtering issues, please contact support@japansdates.help, so the team can review your account and provide clarification.
Best wishes,
Sarah from Japansdates
I've reset my location filter so many times
I've reset my location filter so many times I've lost count. Every time I come back it's showing me people three hours away. I know it's probably a bug. Still annoying.
March 3, 2026
Unprompted review
Reply from Japansdates
Hi Mat,
Please contact support@japansdates.help with your device and browser details so the issue can be checked and resolved.
Best wishes,
Sarah from Japansdates
Too much all at once
Too much all at once had a hard time getting credits which cost too much to text somebody and you can't say enough in a text I don't know how you can fix it any of that it wasn't a great experience I did meet a couple good people but I don't know enough about it or them to do anything
April 13, 2026
Reply from Japansdates
Hi Bret,
Credits are used for communication features on the platform, and usage depends on how you choose to interact.
If you’d like a clearer overview of how credits are applied or want your experience reviewed, please contact support@japansdates.help.
Best wishes,
Sarah from Japansdates
When im asked the same exact question…
When im asked the same exact question word for word theres something wrong there
April 12, 2026
Reply from Japansdates
Hi Fred,
If you’re receiving repeated or identical messages, you can report or block those profiles directly on the platform.
For further review, please contact support@japansdates.help, with details so the case can be checked.
Best wishes,
Sarah from Japansdates
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