Absolutely loved ordering from Japan With Love! Everything arrived exactly as described, was packaged with care, and the shipping was much faster than I expected. I'm so happy with my purchase and wil... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
Fast and tracked shipping to Sweden with Fedex (took about 10 days in total to receive my order, just fyi I had to pay 25% VAT once it arrived here, but that was already expected on my part), everythi... See more
Company replied
First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
850 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great professional service
Great professional service, especially for international delivery. Quality of product is excellent. Satisfied all round.
April 28, 2026
Unprompted review
Reply from Japan With Love store
Dear Jason Ang,
Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely thrilled to hear that you are satisfied with our professional service, especially regarding the international delivery and the quality of the products you received.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
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Reply from Japan With Love store
Dear Jennifer,
We are thrilled to hear that you are happy with your purchase!
It is wonderful to know that you enjoyed our fast delivery and that the products arrived in perfect condition. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your delightful experience with us.
We look forward to serving you again soon!
Best regards,
Fast shipping and high quality collagen…
Fast shipping and high quality collagen as always! I trust only this premium quality marine collagen from Japan, and using it more than 10 years ago.
April 20, 2026
Unprompted review
Reply from Japan With Love store
Dear Alexandra Volodkina,
We are truly honored to receive your wonderful feedback!
We are so happy to hear that our products and shipping service continue to meet your expectations.
Thank you for your long-standing loyalty. We look forward to continuing to provide you with the best quality products from Japan for many years to come!
Best regards,
Surprisingly quick
My thermoses I ordered arrived shockingly quickly considering the long distance, and were packaged really well and in good condition. The tracking page was also up to date and reliable and easy to use.
April 21, 2026
Unprompted review
Reply from Japan With Love store
Dear Sage Larrabee,
We are so happy to hear that your new thermoses arrived safely and "shockingly quickly"!
Knowing that you had a smooth experience from the moment you placed your order until it reached your door truly made our team's day. Thank you for your kind words and for choosing Japan With Love.
We hope you enjoy using your new thermoses, and we look forward to serving you again in the near future!
Warm regards,
Fast + Reliable + Great Prices
I've been ordering from Japan With Love for a few years. Its fast and reliable with great prices. I purchase Milbon Plarmia M Shampoo + Treatment.
April 10, 2026
Unprompted review
Reply from Japan With Love store
Dear Tracey,
We are so grateful to receive your kind feedback. Knowing that you have been choosing Japan With Love for a few years now truly means the world to our team.
We are delighted to hear that you find our service fast and reliable. I
Thank you for your continued loyalty and for being such a valued member of our community. We look forward to serving you for many more years to come!
Warm regards,
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One of the best whitening product which…
One of the best whitening product which works within to fix your skin related problems ..i use twice a day 2 tablets and its been more then a month now.. visible change in skin quality and my skin barrier is also improved.. have another bottle in stock..
April 18, 2026
Unprompted review
Reply from Japan With Love store
Dear Saima Khan,
We are absolutely delighted to read your wonderful feedback!
It is fantastic to hear that you have seen a visible improvement in your skin quality and barrier after just one month. Knowing that our products are helping you achieve your skincare goals is the best reward for us.
Thank you for your trust and for keeping another bottle in stock! We look forward to serving you again soon.
Best regards,
Great service!
April 17, 2026
Unprompted review
Reply from Japan With Love store
Dear Jocelyne Mui,
We are so happy to hear that you enjoyed our service!
Thank you for your support and for taking the moment to leave such a kind review. It means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Shipping and logistic services are…
Shipping and logistic services are amazing
April 13, 2026
Unprompted review
Reply from Japan With Love store
Dear Anieska Rivas,
We are thrilled to hear that you had an amazing experience with our shipping and logistics services!
Thank you so much for taking the time to share your positive feedback. It truly motivates our team to continue providing the best service possible to our valued customers like you.
We look forward to serving you again soon!
Best regards,
easy to order and came in a timely…
easy to order and came in a timely manner and packed very well
April 14, 2026
Unprompted review
Reply from Japan With Love store
Dear Rosen,
Thank you very much for your kind review — we truly appreciate your support.
We have also sent you a discount code as a small token of our appreciation. We hope you enjoy it on your next purchase.
We look forward to serving you again.
Kind regards,
Akihide.
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Reply from Japan With Love store
Dear Priyali Kamath,
Thank you so much for taking the time to share your experience with us.
We always strive to get your favorite items to your doorstep as quickly and safely as possible, so hearing that your order arrived even faster than expected is the best news we could receive.
Your support means the world to our team. We look forward to seeing you again soon.
Wishing you a fantastic day ahead!
Warmest regards,
Reply from Japan With Love store
Dear Marissa,
Thank you very much for your kind review — we truly appreciate your support.
We have also sent you a discount code as a small token of our appreciation. We hope you enjoy it on your next purchase.
We look forward to serving you again.
Kind regards,
Akihide.
Reliable service
Received my product in a timeline manner. Product matched the description. Still testing on whether it works for me, but of course different products affect people differently. TBD
March 25, 2026
Unprompted review
Reply from Japan With Love store
Dear Ryan Khoury,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
quality fast shipping
March 29, 2026
Unprompted review
Reply from Japan With Love store
Dear Anamaria Bogdan,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
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Resolved my issue
The team at Japan with love followed up to ensure I was satisfied and continued to remain in touch until received my package. Thank you guys.
March 24, 2026
Unprompted review
Reply from Japan With Love store
Dear Kavin Bala,
We are truly touched by your kind feedback regarding your recent experience with us.
It was our pleasure to stay in touch with you throughout the shipping process.
Hearing that you appreciated our follow-up and support means a lot to our entire team. It is customers like you who motivate us to keep improving our service every day.
Thank you so much for your trust and for being a part of our community. We look forward to serving you again very soon!
Warmest regards,
Outstanding
I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, even though it likely cost them more than the purchase itself was worth.
That level of dedication and integrity is rare, and it left a lasting impression on me. I would absolutely recommend them to anyone looking for a reliable and thoughtful shop.
March 11, 2026
Unprompted review
Reply from Japan With Love store
Dear Andrea,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
product came as estimated and in great…
product came as estimated and in great condition
March 23, 2026
Unprompted review
Reply from Japan With Love store
Hello Solenny Kol,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
Reliable company
Reliable company and easy to track where’s your order.
February 24, 2026
Unprompted review
Reply from Japan With Love store
Hi Miu Ling Wong,
Thank you very much for your kind review and positive feedback.
We truly appreciate you taking the time to share your experience. Your support means a lot to us and encourages our team to continue improving our service.
If you need any assistance in the future, please feel free to contact us.
Best regards
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Great service, authentic Japanese products
February 18, 2026
Unprompted review
Reply from Japan With Love store
Dear Volchek,
Thank you very much for your kind review and positive feedback.
We truly appreciate you taking the time to share your experience. Your support means a lot to us and encourages our team to continue improving our service.
If you need any assistance in the future, please feel free to contact us.
It has been 15 days.I am trying to…
It has been 15 days.I am trying to contact them but they reply general or auto reply
February 5, 2026
Unprompted review
Reply from Japan With Love store
Dear Ryan Parreno,
I am writing to you today to sincerely apologize for the delay and for any frustration you have experienced over the past 15 days. I completely understand that our previous responses may have felt like general or automated replies, and for that, I am truly sorry. This is not the level of service we strive to provide.
Regarding your request, I would like to inform you that our team has officially processed the refund for your order. Depending on your bank's processing time, it may take a few business days for the funds to appear in your account.
Again, we deeply apologize for the inconvenience and the delay in our process. We truly value your patience and hope for the opportunity to serve you better in the future.
If there is anything else you need, please feel free to reach out to me directly.
Best regards
Great service
The product is really great. I've been enjoying it ever since I bought it. Fast delivery and great service.
December 7, 2025
Unprompted review
Reply from Japan With Love store
Dear Hogan
Thank you very much for your kind message. We’re truly happy to hear that you’re enjoying the product and that our delivery and service met your expectations 😊
As a small token of our appreciation, we’d be glad to offer you a 5% discount on your next order.
Could you please kindly share the order number of your recent purchase so we can generate the discount code for you?
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