Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely loved ordering from Japan With Love! Everything arrived exactly as described, was packaged with care, and the shipping was much faster than I expected. I'm so happy with my purchase and wil... See more
Company replied
Fast and tracked shipping to Sweden with Fedex (took about 10 days in total to receive my order, just fyi I had to pay 25% VAT once it arrived here, but that was already expected on my part), everythi... See more
Company replied
First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
Company replied
Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
852 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has been 15 days.I am trying to…
It has been 15 days.I am trying to contact them but they reply general or auto reply
February 5, 2026
Unprompted review
Reply from Japan With Love store
Dear Ryan Parreno,
I am writing to you today to sincerely apologize for the delay and for any frustration you have experienced over the past 15 days. I completely understand that our previous responses may have felt like general or automated replies, and for that, I am truly sorry. This is not the level of service we strive to provide.
Regarding your request, I would like to inform you that our team has officially processed the refund for your order. Depending on your bank's processing time, it may take a few business days for the funds to appear in your account.
Again, we deeply apologize for the inconvenience and the delay in our process. We truly value your patience and hope for the opportunity to serve you better in the future.
If there is anything else you need, please feel free to reach out to me directly.
Best regards
Advertisement
Great service
The product is really great. I've been enjoying it ever since I bought it. Fast delivery and great service.
December 7, 2025
Unprompted review
Reply from Japan With Love store
Dear Hogan
Thank you very much for your kind message. We’re truly happy to hear that you’re enjoying the product and that our delivery and service met your expectations 😊
As a small token of our appreciation, we’d be glad to offer you a 5% discount on your next order.
Could you please kindly share the order number of your recent purchase so we can generate the discount code for you?
Great prices and speedy delivery
Great prices and speedy delivery.
Order number E10296KC
February 2, 2026
Unprompted review
Reply from Japan With Love store
Dear John,
Thank you very much for your kind review and positive feedback.
We truly appreciate you taking the time to share your experience. Your support means a lot to us and encourages our team to continue improving our service.
If you need any assistance in the future, please feel free to contact us.
Best regards
I’m very happy with my purchase from Japan With Love Store website
I’m very happy with my purchase from Japan With Love Store website. The vitamins arrived much faster than expected, the product was 100% authentic, and the customer service was very professional and helpful. Overall, a smooth and reliable shopping experience. I would definitely order again!
February 1, 2026
Unprompted review
Reply from Japan With Love store
Thank you for your wonderful feedback! We’re delighted that you appreciated the price-to-value ratio, fast shipping, and our selection of rare, high-quality items. Your satisfaction means a lot to us.
Products came perfectly packaged and in…
Products came perfectly packaged and in perfect condition. Would definitely use Japan with Love again!!
February 2, 2026
Unprompted review
Reply from Japan With Love store
Thank you for your wonderful feedback! We’re delighted that you appreciated the price-to-value ratio, fast shipping, and our selection of rare, high-quality items. Your satisfaction means a lot to us.
Advertisement
Good Price-value
Good Price-value, quickly delivery, lot of rare stuff what not easy find in Europe, high quality. I really like this shop.
January 22, 2026
Unprompted review
Reply from Japan With Love store
Thank you for your wonderful feedback! We’re delighted that you appreciated the price-to-value ratio, fast shipping, and our selection of rare, high-quality items. Your satisfaction means a lot to us.
SCAM SITE
Edit to their response - They're now lying - they didnt supply as agreed, the whole delay was caused due to the supplier shipping the product extremely late to which they admitted. I no longer needed the item. They are now stating they will only refund half of my order despite admitted it was their fualt and accepting to cover the cost of return The issue was not my delay on custom chargers but their delay for shipping. I am also somewhat suspicious of some of their 5star reviews having read them and them being unverified. I am now over 30euros down, with no product to show due to their poor handling of the product and situation
Original review:
I found that this website is a scam.
They falsely advertise delivery dates on their website which they know they cannot deliver to. This wouldn't be so much of an issue if the premium delivery they advertise wasn't more than the actual item. The website stated that if you order before a certain date and pay the highest delivery charge it will come between certain times.
They do ship the item eventually but its already late before it even leaves their shore.
Theur premium delivery is a waste of money as they ship way outside the delivery times. The delivery protection is also a scam and means nothing, so I'd avoid that too.
Their customer service is practically non existent. They ignore you for weeks. They change their decisions depending on who responds and then lie about it despite it being on email.
Once/if the item reaches customs they essentially force you to accept the product late and pay custom charges or they threaten you wont receive your refund back once the item is sent back to them via customs. They did eventually offer to pay the charge as they admitted shipping late (no offer to refund the premium delivery i paid). But as their 'policy' didnt allow partial refunds, I had to pay the charge out of my own money first and then invoice them...yeah I didnt trust them enough to do that.
If you try to raise an issue on social media they block you and delete the comment to stop other potential customers seeing their bad reviews.
I'd seriously avoid this website at all costs. It is by far the worst service I have ever used. I have no product and will actually lose money because of their incompetence and poor business practices. This is the first time in my 30some years on this planet I have had to use a charge back with my bank. I would honestly avoid at all costs and save yourself the hassle.
January 22, 2026
Unprompted review
Reply from Japan With Love store
We strongly disagree with the statements in your review and would like to clarify the facts.
You placed an order with us, and we produced and shipped your item as agreed. The delay occurred because you refused to pay the required customs fee, which prevented the shipment from being released by customs.
Regarding customs charges, our policy clearly states that import duties and taxes are the customer’s responsibility. Despite this, we initially offered to cover 50% of the customs fee as a goodwill gesture, which you declined. We then offered to cover 100% of the customs charges, provided that you paid the customs authority first and submitted an official receipt, which is a standard requirement for reimbursement.
You refused to pay the customs fee upfront and instead demanded that we issue a refund before any payment was made. Without proof of payment, we cannot process any refund or reimbursement, in line with our policy and standard international shipping procedures.
We made extensive efforts to support you well beyond our standard policy, including multiple concessions and alternative solutions. Unfortunately, despite these efforts, you continued to reject all reasonable options, making it impossible for us to proceed further. At that point, we informed you that we could no longer continue handling the case. If a shipment is returned by customs, the carrier may apply return and handling fees on both ends in accordance with their regulations, which is outside our control.
You are, of course, entitled to pursue a chargeback through your bank. However, based on the full communication history and the solutions offered, we are confident that we acted appropriately and in line with our stated policies. We stand by our handling of this matter.
While you have chosen to label our business as a “scam site” in this review, we respectfully disagree. We have served a large number of customers over many years and have built our reputation through consistent delivery, transparent policies, and long-term operations in this industry.
One review does not reflect the reality of our business or the experience of the majority of our customers, and it does not change the documented facts of how this case was handled.
Thanks
Reply from Japan With Love store
Hello Shinya,
Thank you for your feedback. We’re sorry to hear about your experience. However, after carefully checking our records, we’re unable to locate any order associated with your name.
Could you please provide your order number so we can look into this matter further and assist you properly?
We look forward to hearing from you and resolving this as soon as possible.
I just can't say enough good about this…
I just can't say enough good about this company. It is such a treat to discover all these amazing products. The shipping is insanely expensive but if you take into consideration to low prices of most products, it totally make sense. I have ordered from them many times and I will order again. Give it a try, you won't be disapointed.
January 12, 2026
Unprompted review
Reply from Japan With Love store
Dear MC
We hope this email finds you in good health and spirits.
Thank you very much for taking the time to leave such a kind and positive review. We truly appreciate your support and trust in us.
As a small token of our appreciation, we would be happy to offer you a discount for your next order. Could you please kindly share with us the email address used for your order or your previous order number, so we can send the discount to the correct account?
Thank you once again for your lovely feedback. We look forward to serving you again soon.
Best regards,
Akihide
Advertisement
Smooth transaction
I bought Taisho Paburon. It arrived as expected and well packaged. The only issue is the shipping cost to US. It is very high, but it is an international shipment. Not much I or the seller can do on that.
December 31, 2025
Unprompted review
Reply from Japan With Love store
Dear Kazu
We hope this email finds you in good health and spirits.
Thank you very much for taking the time to leave such a kind and positive review. We truly appreciate your support and trust in us.
As a small token of our appreciation, we would be happy to offer you a discount for your next order. Could you please kindly share with us the email address used for your order or your previous order number, so we can send the discount to the correct account?
Thank you once again for your lovely feedback. We look forward to serving you again soon.
Best regards,
Akihide
Reply from Japan With Love store
Dear Ash Jain,
Thank you so much for your 5-star review!
We truly appreciate your support and are very happy to hear that you had a great experience with us. Your trust and kind feedback mean a lot to our team.
We look forward to serving you again in the future.
Warm regards,
Akihide
Very Positive Experience
I had never purchased an item from Japan before, and was concerned that issues with shipping, duty, and so forth might arise. I was also concerned that the product would be incorrect in some way. I can see now that I need not have been concerned! The product I had ordered arrived well within the time frame allotted. The tracking link provided worked well, so it was easy to track progress. My shipment was impeccably packaged, and arrived in perfect shape, with no surprises at all with regard to shipping or customs. And the product that arrived was exactly what I had ordered. Overall, I was very pleased with my experience with Japan with Love, and would certainly order from them again.
December 27, 2025
Unprompted review
Reply from Japan With Love store
Dear Dennis,
Thank you very much for taking the time to share such a detailed and positive review, and for trusting Japan with Love with your first purchase from Japan.
We’re truly delighted to hear that your order arrived within the expected timeframe, that the tracking process was smooth, and that the packaging and product met your expectations perfectly. Knowing that your concerns about shipping, duties, and product accuracy were put at ease means a great deal to our team.
Your satisfaction and trust are our greatest rewards, and we truly appreciate your kind words. We would be honored to serve you again in the future.
Warm regards,
Akihide
Products are in good quality
Products are in good quality, the packaging is just perfect. Always reply quickly even during Xmas seasons. Very appreciated !!
December 24, 2025
Unprompted review
Reply from Japan With Love store
Dear Jiatong Domenech,
Thank you so much for your kind words and for trusting us.
We’re truly delighted to hear that you are satisfied with the product quality, packaging, and our service — even during the Christmas season. Your appreciation means a great deal to our team and motivates us to continue delivering our best.
We look forward to serving you again in the future.
Warm regards,
Akihide
Advertisement
Great Product!
Received cream a little later than expected; maybe because of Christmas. It was well packaged and I am glad that it has arrived before Christmas as it will be a surprise for my mum as she is no longer able to buy this cream in the UK.
December 18, 2025
Unprompted review
Reply from Japan With Love store
Thank you very much for your kind review and for your understanding. We’re really glad to hear that the cream arrived safely and in good condition, especially during the busy Christmas period.
It means a lot to us to know that it will be a special surprise for your mum, particularly as this product is no longer available in the UK. We truly appreciate your patience and support, and we hope your mum enjoys it very much.
Wishing you and your family a wonderful Christmas and all the best.
Great shopping experience at great…
Great shopping experience at great prices. And very fast shipping
January 23, 2025
Unprompted review
Reply from Japan With Love store
Thank you very much for your wonderful feedback! We’re delighted to hear that you had a great shopping experience and were happy with our pricing and fast shipping.
We truly appreciate your support and look forward to serving you again in the future.
Excellent transaction
Excellent products, safely and securely packaged, and shipped quickly. Thank you
December 12, 2025
Unprompted review
Reply from Japan With Love store
Dear Nicola,
We hope this message finds you in good health and spirits.
Thank you very much for your kind words and for taking the time to share your positive feedback. We truly appreciate your trust in us and are delighted to hear that you were satisfied with the products, packaging, and shipping speed.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Akihide
Excellent service even though I’m in the UKI…
Although I live in the UK the service I received was seamless and efficient.
December 9, 2025
Unprompted review
Reply from Japan With Love store
Dear Patricia,
We hope this message finds you in good health and spirits.
Thank you very much for your kind words and for taking the time to share your positive feedback. We truly appreciate your trust in us and are delighted to hear that you were satisfied with the products, packaging, and shipping speed.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Akihide
Advertisement
Reply from Japan With Love store
Dear Maciej,
We hope this message finds you in good health and spirits.
Thank you very much for your kind words and for taking the time to share your positive feedback. We truly appreciate your trust in us and are delighted to hear that you were satisfied with the products, packaging, and shipping speed.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Akihide
Good selection of items
Good selection of items. Shipping can always be a challenge when coming from overseas but overall good shipping and delivery process. Appreciated that the duties were already taken care of as part of the ordering process. Would purchase from here again.
November 12, 2025
Unprompted review
Reply from Japan With Love store
Dear SM,
Thank you so much for your thoughtful review! 🌍😊 We’re really glad to hear you were happy with our item selection and that the shipping and delivery process went smoothly overall. International shipping can be tricky sometimes, so we’re happy the prepaid duties made things easier for you. Thanks again for your trust — we’d love to serve you again in the future! ✨📦
All great
excellent selection, super responsive customer service, 100% recommended
October 10, 2025
Unprompted review
Reply from Japan With Love store
Dear Rosana,
Thank you so much for your wonderful review! 🌟 We’re really happy to hear you enjoyed our selection and found our customer service responsive. Your 100% recommendation means the world to us — thank you truly for your support! 💛🙌
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.