The product is exactly what I needed and arrived in reasonable timeframe. A key factor is that the closed large sleeves are not available on Amazon and Japebo have exactly what I need. This i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
Company replied
I needed new hearing aid plugs and happened upon this company. They had a huge selection of all things hearing aids. I bought a spray cleaner with a brush (I didn't know such a thing existed) that wor... See more
Company replied
My experience with Japebo has been outstanding for the second time. My order was despatched promptly and arrived in less than a week from Denmark. I'm very happy with the products they've sent, as the... See more
Company replied
Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.3
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japebo.co.uk
Mr. Black,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
delivered ok
March 13, 2026
Reply from Japebo.co.uk
Stephen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Hi Derek, thank you for your review!
We’re glad to hear you’re happy with the product.
Kind regards
Mads – Japebo
My order was to be delivered on 12th…
My order was to be delivered on 12th March and it still isn’t here on the 15th!
March 15, 2026
Reply from Japebo.co.uk
Hi Garth, we are very sorry for the delivery delay.
Waiting more than a week for an order is of course longer than expected, and we completely understand your frustration. We can see that the shipment has now been delivered, but we sincerely apologize that it took so long to arrive.
If there is anything at all wrong with the order, please reply to the email we sent you and we will be happy to help.
Kind regards,
Mads – Japebo
Delivery failed
The post office have delivered the product to the wrong address unfortunately not one of my obvious neighbor's. Frustrating as I traveling abroad tomorrow and have now runout of replacements.
February 21, 2026
Reply from Japebo.co.uk
Hello,
Thank you for your message, and I completely understand how frustrating this situation must be, especially when you are travelling tomorrow.
However, it looks like the postal service has not delivered the parcel to the wrong address. According to the tracking information, the package has been delivered to a collection point and has been ready for pickup since 11:44 today, rather than being delivered directly to your address.
We hope you will still have the opportunity to collect your products, and we wish you a very nice trip abroad. Your items will remain available for pickup at the collection point.
If you need any further assistance, please feel free to contact us.
Kind regards
Micas – Japebo
Very efficient
Very efficient, delivery time good considering it was abroad. Product is exactly what I wanted
March 4, 2026
Reply from Japebo.co.uk
Hi Mary, thank you very much for your review.
We are delighted to hear that you were happy with the delivery time and that the product was exactly what you wanted.
Kind regards,
Mads – Japebo
Updated review
I cannot comment as my purchase has not yet been delivered!
The item has now been delivered. It is correct. However, the calendar provided to update the 'Date of Experience' will not permit entries beyond 8th March. It should read 11/03/2026.
March 3, 2026
Reply from Japebo.co.uk
Kindly try this from outlook and if there is still no response let´s close the ticket.
Reply from Japebo.co.uk
Hi Richard, thank you for your review!
Great to hear it was easy to order and that delivery was quick. We really appreciate it, and we’ll be happy to help again anytime.
Kind regards,
Japebo Support
Easy to order and came pretty quickly…
Easy to order and came pretty quickly considering where they came from. Decent comms
February 10, 2026
Reply from Japebo.co.uk
Hi Miss Roach, thank you for your review!
We’re glad it was easy to order and that delivery was pretty quick, especially internationally. Thanks as well for mentioning the communication - we really appreciate it.
Kind regards,
Japebo Support
Satisfactory thanks
February 7, 2026
Reply from Japebo.co.uk
Thank you for your feedback and for your order.
We are pleased to hear that everything was satisfactory. We truly appreciate your support and hope to welcome you back to Japebo again soon.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Thank you very much for your great review! We’re delighted to hear that you found the ordering process easy and the delivery efficient — that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon.
Kind regards,
Japebo
Very good product well pleased.
February 1, 2026
Reply from Japebo.co.uk
Thank you for your feedback! We’re pleased that you’re happy with the product and appreciate your support. You’re always welcome to shop with us again.
- Japebo
Reply from Japebo.co.uk
Thank you very much for your kind review! We’re delighted to hear that your package arrived in good time and in perfect condition. We truly appreciate your trust and hope to serve you again soon.
- Japebo
Everything as advertised but surprised…
Everything as advertised but surprised I was dealing with with a company in Copenhagen. This was not obvious from the website
February 12, 2026
Reply from Japebo.co.uk
Dear Customer,
Thank you for your review and for your order with Japebo.
We appreciate your feedback. While we operate internationally, we aim to provide a seamless and local shopping experience for our customers in the UK. All product information, pricing, and delivery options are tailored specifically for the UK market, and we always strive to ensure full transparency throughout the purchasing process.
We understand that clarity regarding company details is important, and we will take your comment into consideration as we continuously improve our website and communication.
Thank you again for shopping with Japebo — we truly value your trust and hope to serve you again in the future.
Kind regards
Micas – Japebo
Product was easy to find & the items…
Product was easy to find & the items arrived in good time.
February 6, 2026
Reply from Japebo.co.uk
Thank you very much for your kind review! We’re delighted to hear that the product was easy to find and that your items arrived in good time. We truly appreciate your support and hope to serve you again soon!
- Japebo
Reply from Japebo.co.uk
Dear Joan,
Thank you so much for your kind review.
We are delighted to hear that your first experience with us was excellent. Your recommendation truly means a lot to us.
We look forward to serving you again.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Thank you very much for your kind review! We’re delighted to hear that you’re happy with the product and the quick delivery. We truly appreciate your support and hope to serve you again soon!
- Japebo
Reply from Japebo.co.uk
Hi Susie, thank you for your review! 😊
We’re glad to hear everything went smoothly and that the charger works as expected.
If you ever need help with anything, we’re here.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi David,
Thank you for your review.
According to the tracking information, your order has now been delivered. We’re very sorry for the delay you experienced.
We always do our best to dispatch orders within 24 hours, which we also did in this case. Unfortunately, the final delivery time is handled by the postal service and is therefore outside of our direct control.
We hope you are satisfied with the products, and please don’t hesitate to contact us if there is anything we can help you with.
Kind regards,
Magnus
Japebo Customer Service
This is the wrong part
This is the wrong part. It does not fit into the actual hearing aid. The hearing aid is an Oticon Minirite but this is the wrong fitting part.
January 27, 2026
Reply from Japebo.co.uk
Hi Helen,
Since we have now concluded that the part you received was also the part you ordered, and that you unfortunately ordered something else than what was suitable for your hearing aids, without our guidance AND we have issued a full refund to you eventhough you did not send back the unit to us, i think we went much further than what you can expect from our customer services, so i would have hoped that you would have reflected that in an updated TrustPilot review.
Kind regards
Thomas - Japebo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.