The product is exactly what I needed and arrived in reasonable timeframe. A key factor is that the closed large sleeves are not available on Amazon and Japebo have exactly what I need. This i... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
Company replied
I needed new hearing aid plugs and happened upon this company. They had a huge selection of all things hearing aids. I bought a spray cleaner with a brush (I didn't know such a thing existed) that wor... See more
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My experience with Japebo has been outstanding for the second time. My order was despatched promptly and arrived in less than a week from Denmark. I'm very happy with the products they've sent, as the... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the wrong part
This is the wrong part. It does not fit into the actual hearing aid. The hearing aid is an Oticon Minirite but this is the wrong fitting part.
January 27, 2026
Reply from Japebo.co.uk
Hi Helen,
Since we have now concluded that the part you received was also the part you ordered, and that you unfortunately ordered something else than what was suitable for your hearing aids, without our guidance AND we have issued a full refund to you eventhough you did not send back the unit to us, i think we went much further than what you can expect from our customer services, so i would have hoped that you would have reflected that in an updated TrustPilot review.
Kind regards
Thomas - Japebo
Quick delivery
Quick delivery and cheaper than purchasing locally, even with the cost of posting!
January 11, 2026
Reply from Japebo.co.uk
Hi Carole Ann, thanks so much for your review!
We’re happy to hear your order arrived quickly - and that you saved money compared to buying locally.
Best regards,
Mads – Japebo
Highly Recommeded
Delivered promptly and price more competitive that others suppliers Recommended
January 27, 2026
Reply from Japebo.co.uk
Thank you so much for your review! We’re happy to hear that your order was delivered promptly and that you found our prices competitive. We really appreciate the recommendation!
– Japebo Support
Although they didn't have the item I…
Although they didn't have the item I needed they sent me in the rightdirection
January 27, 2026
Reply from Japebo.co.uk
Hi Ann, thank you very much for your 5-star review!
Even though we didn’t have the exact item you needed, we’re really glad we could point you in the right direction and help you move forward.
Thanks for choosing Japebo - please feel free to reach out anytime if you need help finding the right part.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Cornel, thank you very much for your 5-star review!
We’re really happy to hear you’re pleased with the service and the products.
Thanks for choosing Japebo - hope to see you again soon!
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Ann, thank you for your review - we really appreciate it!
We’re glad you had a good experience with our service. If you ever need anything else, we’re here to help.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Thank you for your feedback! Fast delivery is something we strive for, so we’re glad you experienced it that way.
– Japebo Support
Good supplier if items urgently required…
Order was actioned with urgency and items received without any delay.
January 12, 2026
Reply from Japebo.co.uk
Hi Nigel,
thank you very much for your kind feedback. We’re really pleased to hear that your order was handled quickly and arrived without delay, especially when it was urgently needed.
Thank you for choosing Japebo, and we’ll be happy to help again whenever you need us.
Kind regards
Thomas – Japebo
Identification of product was made very clear
You made it very clear as to which type of India wire with speaker on the end , fitted my Widex Moment 440
January 10, 2026
Reply from Japebo.co.uk
Hi Simon, thank you for your review!
We’re really glad the product identification was clear and that the receiver wire fit your hearing aids. You’re always welcome back.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Thank you for taking the time to leave us such a positive review on Trustpilot!
We're thrilled to hear that you found our ordering process easy and that your delivery was prompt.
We strive to provide a seamless experience for our customers, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance, please don’t hesitate to reach out.
We look forward to serving you again soon!
Best regards,
Micas - Japebo
slim hearing aid tubes
I ordered these slim tubes because I have become so frustrated with the Audiology department of the NHS service at the DRI who I find are not fit for purpose. I had previously received incorrect tubes and then they blanked me
These are perfect in all respects and the sevice was outstanding.
January 8, 2026
Reply from Japebo.co.uk
Hi Annette, thank you for your review - and for sharing the background.
We’re really glad we could help you get the correct slim tubes this time, and that they’re perfect in every respect. It also means a lot to hear you found the service outstanding. If you ever need help matching parts again, just reach out.
Best regards,
Mads – Japebo
Great company
January 8, 2026
Reply from Japebo.co.uk
Hi, thank you for your review!
We’re really glad you think we’re a great company. You’re always welcome back.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Ian, thank you for your review!
We’re really glad you’re happy and that everything was easy to deal with.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Lynn, thank you!
Glad the domes fit well and arrived fast.
Best regards,
Mads – Japebo
All good ⭐️⭐️⭐️⭐️⭐️
January 3, 2026
Reply from Japebo.co.uk
Hi John,
Thank you very much for your 5-star review. We’re pleased to hear that everything was all good, and we truly appreciate you taking the time to share your experience.
Thank you for shopping with Japebo — we look forward to helping you again in the future.
Kind regards
Thomas – Japebo
I found the web site easy to use.I…
I found the web site easy to use.I found the item I required easy by photos.
Easy ways to make the payment and was dispatced very quickly and arrived with in the time stated.
Excellent service from start to finnish
January 2, 2026
Reply from Japebo.co.uk
Hi Martyn, thank you for your review!
We’re really pleased to hear the website was easy to use, the photos helped you find the right item, and that payment and dispatch were smooth.
Great to know it arrived within the stated time — thanks again for choosing us.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that your order arrived on time and that everything was to your satisfaction.
Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service.
If you have any further comments or need assistance, please don’t hesitate to reach out.
Best regards,
Micas - Japebo
Good communication from Japebo about…
Good communication from Japebo about when I was going to get my parcel delivered, and very reliable service. It was the first time I have used Japebo, and I will continue to use them in the future.
January 1, 2026
Reply from Japebo.co.uk
Thank you so much for taking the time to leave such a positive review on Trustpilot.
We are delighted to hear that you had a great experience with our communication and service.
It's wonderful to know that you found us reliable, especially as a first-time customer. We strive to keep our customers informed every step of the way, and your feedback reassures us that we are on the right track.
We look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Best wishes,
Micas - Japebo
This Oticon cleaning kit brilliant
This Oticon cleaning kit ,came quickly and has proved to be absolutely brilliant at cleaning my moulds, I was frustrated at not being able to get help with my hearing aids, this kit means I can do maintenance myself.
December 30, 2025
Reply from Japebo.co.uk
Hi Lian,
Thank you for your lovely review — we really appreciate it!
We’re glad the Oticon cleaning kit arrived quickly and that it’s helped you clean and maintain your moulds yourself. It’s great to hear it’s made things easier for you.
If you ever need any other accessories or maintenance items for your hearing aids, feel free to reach out.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Ian,
Thank you for your kind review - we really appreciate it!
We’re glad you had a great experience, and we’ll be happy to help again anytime you need accessories for your hearing aids.
Kind regards,
Mads – Japebo
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