The product is exactly what I needed and arrived in reasonable timeframe. A key factor is that the closed large sleeves are not available on Amazon and Japebo have exactly what I need. This i... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
Company replied
I needed new hearing aid plugs and happened upon this company. They had a huge selection of all things hearing aids. I bought a spray cleaner with a brush (I didn't know such a thing existed) that wor... See more
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My experience with Japebo has been outstanding for the second time. My order was despatched promptly and arrived in less than a week from Denmark. I'm very happy with the products they've sent, as the... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.3
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having found the click domes I was…
Having found the click domes I was looking for I ordered directly and received them promptly
December 30, 2025
Reply from Japebo.co.uk
Hi Alan, thank you for your feedback.
We’re glad you could find the right click domes easily and that everything arrived quickly.
Thanks for choosing Japebo.
Kind regards,
Mads – Japebo
Item as described and received…
Item as described and received promptly.
I wil use this company again and I recommend them to others.
December 16, 2025
Reply from Japebo.co.uk
Keith,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Hi J. Hutchinson, thanks for the review!
Great to hear everything was straightforward and hassle-free.
Thanks for choosing Japebo.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi, thank you for your feedback!
We’re happy we could help you find what you were looking for.
If you ever need anything else, just let us know.
Kind regards,
Mads – Japebo
Excellent hearing aide filters and…
Excellent hearing aide filters and domes. Good prises. .
September 10, 2025
Reply from Japebo.co.uk
Hi E. McCauliff, thank you for your 5-star review!
We’re really happy to hear you’re pleased with the filters and domes — and that you found our prices good too.
We hope to see you again soon.
Kind regards,
Mads – Japebo
Quick, efficient, great price
I have tried various products but the quality was not great. Then I found Japebo, the right size hearing dome, great quality and great delivery.
October 1, 2025
Reply from Japebo.co.uk
Hi Stig, thanks for the great review!
Delighted the hearing domes were the right size and good quality, and that delivery was quick.
If you ever need help matching sizes/models again, just reach out — we’re happy to help.
Med venlig hilsen
Mads – Japebo
Excellent service
Excellent service. Turned up on time and a good price. Will use them again.
December 20, 2025
Reply from Japebo.co.uk
Hi Mr Adams,
Thank you for your review and for choosing Japebo. We are pleased to hear everything arrived on time and that you were happy with the price and service. We look forward to helping you again whenever you need anything for your hearing aids.
Kind regards
Thomas – Japebo
satisfied customer
Very satisfied with Japebo. They dealt with my order efficiently and kept me advised re delivery. Even though it was close to Christmas, the goods were delivered promptly.
December 19, 2025
Reply from Japebo.co.uk
Kathleen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Order delivery was very straightforward…
Order delivery was very straightforward thank you.
December 19, 2025
Reply from Japebo.co.uk
Mr & Mrs Welch,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our after-sales service. Providing reliable support before and after purchase is very important to us.
If you ever have any questions or need assistance, please don’t hesitate to contact us. Have a great day!
Kind regards,
Marina – Japebo
Unexpected Additional customs fee
When I ordered a few items from yourselves I thought that, although it was quite expensive, that it was alright as I ordered enough for at least a year’s supply.
Unfortunately I had to pay over £40.00’s for a border payment and I find that this is not good enough.
I will definitely not be ordering anything else from yourselves
December 2, 2025
Reply from Japebo.co.uk
Hi,
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience this has caused.
This is not how it should be. You were not meant to pay a customs or border fee on your order. We will therefore contact you directly to sort this out and refund the border payment you were charged.
We completely understand your frustration and apologise for the experience. We’ll make sure this is resolved properly for you.
Kind regards
Micas – Japebo
Great
All my orders have been delivered on time the website is so easy to use.
Perfect I wish I could say that about all my online shopping experiences
December 13, 2025
Reply from Japebo.co.uk
Hi Sandra,
Thank you so much for your wonderful review 😊
We’re delighted to hear that your orders were delivered on time and that you found the website easy to use.
It really means a lot to us to know that your experience stood out positively compared to other online shopping experiences. Feedback like yours motivates our team to keep delivering reliable service and a smooth shopping journey.
Thank you for choosing Japebo — we truly appreciate it and hope to welcome you back again soon.
Kind regards
Thomas – Japebo
No problems
December 11, 2025
Reply from Japebo.co.uk
Hi B. McFarlane, thanks for your 5-star review and for shopping with Japebo.
Great to hear everything went smoothly — no problems 😊 If you ever need anything, we’re happy to help.
Kind regards,
Mads – Japebo
Abismable tracking and delivery information
Product not delivered yet and no update on tracking since registering the delivery
December 5, 2025
Reply from Japebo.co.uk
Hi Paul,
We’re very sorry to hear that your order has not been delivered as expected.
To resolve this, we are sending out a replacement shipment. We will also include a return envelope, so the original parcel can easily be returned in case it should still arrive later.
We sincerely apologise for the inconvenience and thank you for your patience. If you have any questions, please feel free to contact our customer service directly.
Kind regards,
Magnus
Japebo Customer Service
Reply from Japebo.co.uk
Hi Mrs Ulloa,
Thank you for your review ⭐️
We’re glad to hear everything arrived on time and exactly as described. You’re very welcome back anytime!
Kind regards,
Mads – Japebo
Very good service
Kept me up-to-date with package information. Very courteous and helpful.
December 8, 2025
Reply from Japebo.co.uk
Thank you so much for taking the time to leave us such a positive review on Trustpilot!
We are thrilled to hear that you were satisfied with our service and that our team was able to keep you informed and assist you effectively.
Your feedback is incredibly important to us, and it motivates us to continue providing the best possible service to our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
Micas - Japebo
Reply from Japebo.co.uk
Thank you for your feedback! We’re glad that our product selection made it easy for you to find exactly what you needed.
– Japebo Support
It's the second time I have ordered…
It's the second time I have ordered from you, and no problems so far.
November 27, 2025
Reply from Japebo.co.uk
Hi Michael,
Thank you for the 5-star review — and for coming back to us again! We’re really happy to hear everything has gone smoothly both times.
We truly appreciate your trust, and we’re here anytime you need us.
Kind regards,
Mads – Japebo Customer Service
Reply from Japebo.co.uk
Hi Nigel, thank you for the 5-star review!
Great to hear that your delivery was very quick — that’s exactly what we aim for.
Thanks again for choosing Japebo, and we hope to help you again soon.
Kind regards,
Mads – Japebo Customer Service
The delivery was very efficient
The delivery was very efficient, especially so as it came all the way from Denmark!
November 14, 2025
Reply from Japebo.co.uk
Hi Karen, thank you so much for the lovely review!
We’re really happy to hear the delivery was efficient — and even more so that it reached you quickly.
We truly appreciate you shopping with us, and we hope to be able to help again anytime you need something.
Kind regards,
Mads – Japebo Customer Service
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