JasionBike Reviews 

Bikes, Hunter Pros are awesome and are riding them daily without any hang-ups thus far. Stay tuned for more feedback.

~Jon n Becky H. Citrus Springs ,Fl.

I purchased the Jasion RetroVolt Electric Bike, and within one month, the rear motorized wheel cable snapped and back tire detached mid-ride, causing my husband to fall and sustain injuries. The failure also damaged the motor and electrical components, leaving the bike completely unusable.

After reporting the issue, the seller contacted me off Amazon (against Amazon policy), where they initially offered a full refund or replacement bike, only to later walk back that offer and start shifting their story and timelines. They promised a replacement wheel by August, then said July, and then refused to commit to any timeline at all. They also refused to send the refund they said they would issue.

To make matters worse, they sent me a bogus return shipping label through Amazon, which didn’t actually allow me to return the bike properly. This forced me to jump through additional hoops to submit an A-to-Z Guarantee claim just to get this resolved.

I have had to document everything myself, forwarding all off-platform emails into Amazon chat to keep a paper trail. This has been one of the worst post-purchase experiences I’ve ever had, and it's especially concerning because it involves a product that could have seriously injured someone...or worse.

Avoid this bike and this seller. If safety, honesty, and proper customer support matter to you, look elsewhere.

Company got me the promised product. Well made and works great. Even when the shipping was a little late they communicated well. The product is well priced and performs well. Spent a lot of time researching with a budget conscious mind set. Decided to take the plunge on the eb/ 2.0 and after assembly and charge up, I can say the bike has plenty of power to get me around. Very fun to drive . Suspension helps cushion the ride as well.

The bike is awesome. It was better than what I anticipated. Definitely will buy another one for my ol lady.

Absolutely love the 2 X Hunters my wife and I got. Trail, street, or track riding, these bikes can do it all. Also customer service is great and can help you with any problems you might run into.

Hello my name is Joey I purchased a jaison Ebike this month and I will say one of the best investments I made everyone online will say this ebike is slow not fast but thats far from the truth this bike depending on weight and terrain you can achieve 28mph I normally get 25mph there are some cons too ill list after the horn is nice and loud light in front is bright the front suspension is awesome majes riding a breeze the tires are nice an fat great over all terrains wouldn't recommend off roading the bike is very high pedaling is hard thats a con the throttling doesn't last longer than 20 to 40 mins depending on how fast you go if your throttling at 5 the entire time expect 20 min ride depending on weight and terrain overall bike is great.

We just got our 3rd Jasion ebike 2 x hunters and just got the x hunter pro. We are RV’s and these are great for us especially to use around the campgrounds, instead of renting golf carts. So they basically pay for themselves over time… space is always also an issue and with these folding in half it really helps to save space in our truck bed. I did have a small issue with our first xhunter and when I contacted Jasion they resolved the matter within a day and shipped the extra part right away… My only complaint is… I wish they offered the x hunter pro in the green color (eb7)

We bought our ebikes for when we travel in the RV. They are easy to load, comfortable and fun to ride.
Delivery was quick and assembly was very easy to set up.
We love riding them!

Worst support service I have ever delt with, Waited a month for the 2 bikes I ordered and never recieved them. Tried reaching out to support to get my money back and now they wont return my emails. Almost $1800.

I've have a few months now and really enjoy it! Because I mostly just ride casually I will be upgrading the seat. I let my kids try it out and they loved it, they both couldn't believe what a great deal I got and will be buying their own 😊

Waiting on my new bike 😎 this would be my 3rd one(:

I purchased a Jaison EB5 Roamer E-bike as a second bike for when friends and family visit. What a great value this bike has been. I keep one bike at home and one bike in my downtown office. I love this bike for quick trips around town to avoid the traffic conjestion and parking hassles of driving. What realy impresses me in the 5 speed levels for powerless driving, good use of throttle management!

A little background to help understand my perspective; I've been a 12 speed bike rider for over 50 years, just recently moved miles away from my favorite park, and decided that an ebike would make the uphill trips back to my park easier. I shopped around, read reviews, liked what I saw regarding the Jasion EB5 Roamer--especially the affordable price--and bought it about 3 months ago. The PROS: it was relatively easy to assemble, charged up within hours, and it did make my first (and only, so far) trip back to my park effortless going up the hills and inclines. The CONS: 1. contrary to the image of people just jumping on the bike and taking off, it actually takes a great deal of adjusting; you have to remember that once you turn it on, it automatically goes to PAS1 (pedal assist) and so the slightest movement of the pedal will send the bike surging ahead--with or without you! It happened to me once, in my first week of ownership--and I know I did NOT touch the throttle. Yet the bike sped forward on its own, with me surprised but trying to hold on. Ended up both of us taking a nasty tumble. So I learned DON'T turn it on UNTIL you're firmly seated atop of it, and even then, keep the brakes on. 2. It is very difficult to navigate SMALL turns with the PAS at 1 or above as the bike tends to surge with any crank of the pedal. Again, I've had to adjust (from 50 years of 12 speed biking) to remember to keep it at PAS0 if I'm on the sidewalk and trying to navigate between pedestrians. 3. The thumb activated throttle is horrible. No nice way to say it, sorry. It simply has no discernible degrees of progression. The slightest pressure makes the bike surge forward, usually with more speed than you want or need. A grip throttle, I am told by more experienced riders, is the way to go. 4. The original seat is not very comfortable--which becomes quite noticeable when you hit a bump. Unlike the front wheel suspension which is excellent, the back wheel seems to have very little ability to absorb shocks. They go right up your spine. 5. The distance from the back of the seat to the center support of the handlebars is about 1 to 2 inches SHORTER than on my old 12 speed bike. This explains why I am always in the 'passive' sitting mode (on the ebike) rather than the more dynamic, slightly leaning forward position I was used to. That passive position, I'm very sure, affords me less control over the bike. 6. Speaking of control; another adjustment I've had to make with an ebike is that, unlike with a regular 12 speed, you can't afford to take one hand off of the handlebars to adjust your glasses or wipe your face because the constant surging of the bike makes it unstable with only one hand on the bars. 7. This may not be entirely the bike's fault, but I got a flat about 6 weeks after purchase. I patched it and it blew out again a day or two later. I bought two new inner tubes, and both popped within two days of being replaced. The company was nice enough to send me two more, no cost, and they also went flat within days of each others. All and all I ended up removing the rear tire SIX times in just two weeks of biking! Again, maybe not the bikes fault, but definitely detracted from the experience. 8. The control screen is fine in the dark, but when the sun is out the glare makes it very difficult to read no matter what position I turn it to. An anti-glare cover would help a lot.

The customer service
We camp a lot on the Outer Banks in North Carolina and have been looking to get a golf cart. Then we met some other campers that had two Jasion e-bikes. They loved them. So… we looked into it and found many great reviews for them. We got two delivered to Friscowoods Campground. EB7ST, they were easy to assemble. My wife has had some back surgery and these bikes are a great way for us to get around.
What sets Jasion apart from others is their service. On one bike the throttle was damaged. I contacted their support team and they are taking care of the issue by sending us a new throttle. Our friends have had issues with another brand and they were told to send the bike back. What a hassle. You can always judge a company by their customer service.

Purchased two x-hunter 1400w bikes. Love them! Penny with customer service has been responsive. Great deal on sturdy e-bikes! If you haven’t checked them out yet, better get to it!

I ordered an X-Hunter and before they shipped it out I found out that Jasion had just came out with a new upgraded version the X-Hunter PRO It's 100% worth the money. The hydraulic breaks are a must have . Also comes with a bigger battery for longer trips and more power and speed. I'm actually blown away by the quality of the build and it's very sharp looking. I just got it about 5 days ago and I've already put 100 miles on it. Love the bike

I purchased 2 X Hunters for myself and my wife and we could not be happier. The bike is very well built and love the power it has and the fat tires. I am 6' 275lbs and have no issues with it hauling me around at all. I have recommended to many others in our campground because not only does it run well, it looks awesome.

They are give a good product with the same quality and efficiency and good finish and the bike very good and fast and comfortable and their behavior so good and nice before and after sales that's the reasons to be fair and honest

I’m so happy we decided to buy our e-bikes from Jasion. The bikes arrived very quickly, as promised, within a week. They were easy to put together. When I reached out to customer service they answered promptly and were very knowledgeable.

Love this bike.it’s fast, and has all u need for a starter bike.This purchase is a good deal with what it comes with