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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their exceptional quality, luxurious fabrics, and unique, stylish designs. Many people are thrilled with the vibrant colors and the overall feel of the items, often noting that they exceed expectations and are even better than pictured online. The packaging is frequently highlighted as a positive aspect, with items arriving carefully wrapped and not squashed. However, some customers experienced issues with delivery services, including delayed shipments and inaccurate tracking information. A few other people also felt that the refund process was problematic, with delays in receiving their money back even after items were returned and signed for. There were also occasional reports of incorrect items being sent or issues with product sizing.

What people talk about most

Product

Clients share positive opinions on product quality and style. Many reviewers praise the fabulous quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the fabulous quality, great styles,... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction, stating they would... See more

Refund

Customers consistently note negative experiences with refunds. Many reviewers report significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was di... See more

Rated 4 out of 5 stars

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

Rated 5 out of 5 stars

I enjoy browsing the Jayley.com shopping site very much. The colours of the clothing are wonderful. Perhaps, just up my street- I’m an artist, and I love colour! The faux furs are lovely and warm t... See more

Rated 5 out of 5 stars

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley c... See more


Company details

  1. Fashion Designer
  2. Clothing Store

Written by the company

Luxury Women's Fashion Brand


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

ELLA mint bag

I got bag I ordered in time with updates and arrived as expected. I got Sylvia green mint leather Pointed heeled mules and Ella bag in mint is perfect match really sexed up my outfit. I can’t wait tos summer to wear them as the will go with navy, black and pastel outfits so glam

February 5, 2024
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Rated 4 out of 5 stars

Quick delivery

Quick delivery - item as described although a little large and baggy for size s/m - didn’t realise it had no buttons or fastenings but apart from that I love it

February 11, 2024
Rated 5 out of 5 stars

The Quality of the leather cape was…

The Quality of the leather cape was absolutely amazing and the design was so unique.
The material is soft and not hard.

Overall the delivery and packaging was outstanding
I was very impressed with the whole process and efficiency of the item from ordering it to delivery.

I’m Looking forward to my next purchase !

February 11, 2024
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Rated 5 out of 5 stars

jayley experience

Jayley has a wonderful website with an exclusive and unusual range of designer items. Ordering was really easy and the gilet I ordered was so soft and luxurious. The item was really nicely wrapped in soft tissue paper with a lovely bow .I was kept regularly updated with advice on delivery, overall I was really pleased.

February 10, 2024
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Rated 5 out of 5 stars

Perfect and unique coat ❤️…

Jayley's coats are so unique and lovely to wear !! My coat arrived very quickly in its lovely packaging !! ❤️
The only issue is that I was originally hesitant to order it as it said that a size large would only fit upto size 14 but it fits me perfectly and I am a size 16/18.

February 6, 2024
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Rated 1 out of 5 stars

No item received, NO REFUND!!

I placed an order 6th of January. Didn't receive the item and contacted FedEx myself so many times. Emailed you as well about the situation and no help was received. You have taken the money from my account for something that l have not received and been more than a month!!! Where is my money? 05/02 you guys sent an email saying you have refunded ( #44783 order no) my money nothing is showing up and contacted you about this enquiry. Honestly, the worst customer service and very negligent. Would never recommend you - EVER!

I want my money back!!!! What a scam this whole situation is!!!!

January 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Blouse

Blouse, wonderful ☺️. Delivery fast. Can recommend strongly. I’ll be shopping again .. x

February 3, 2024

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