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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their exceptional quality, luxurious fabrics, and unique, stylish designs. Many people are thrilled with the vibrant colors and the overall feel of the items, often noting that they exceed expectations and are even better than pictured online. The packaging is frequently highlighted as a positive aspect, with items arriving carefully wrapped and not squashed. However, some customers experienced issues with delivery services, including delayed shipments and inaccurate tracking information. A few other people also felt that the refund process was problematic, with delays in receiving their money back even after items were returned and signed for. There were also occasional reports of incorrect items being sent or issues with product sizing.

What people talk about most

Product

Clients share positive opinions on product quality and style. Many reviewers praise the fabulous quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the fabulous quality, great styles,... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction, stating they would... See more

Refund

Customers consistently note negative experiences with refunds. Many reviewers report significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was di... See more

Rated 4 out of 5 stars

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

Rated 5 out of 5 stars

I enjoy browsing the Jayley.com shopping site very much. The colours of the clothing are wonderful. Perhaps, just up my street- I’m an artist, and I love colour! The faux furs are lovely and warm t... See more

Rated 5 out of 5 stars

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley c... See more


Company details

  1. Fashion Designer
  2. Clothing Store

Written by the company

Luxury Women's Fashion Brand


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Glamorous Coat

Fabulous 👌 glamorous item that gets complimented on everytime I wear it!
Love my item delivery is super quick * packaged beautifully.
Great quality I am so in love with jayley

February 24, 2024
Rated 5 out of 5 stars

I love their products

I love their products. Delivery was great too. Got a bamboo faux fur crop coat and a Delilah coat. Absolutely gorgeous pieces.
Sadly the Delilah coat (diamond pattern in pink and lilac) was too big for me even tho it was s/m size so had to return it 😭 :( ...
But the quality and make of both coats are amazing. Worth the price I think.

Would be amazing if they make the Delilah coats for petite S/M sizes too (or cropped) hehe

February 16, 2024
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Rated 5 out of 5 stars

Have no doubts, it’s gonna be beautiful

Fast delivery, beautiful packing - no plastic bag just yellow paper wrap with purple ribbon.
The most important was the coat and it is amazing!! As beautiful as pictured on JALEY’s web site.
Highly recommend,
With love ❤️ B.K.❤️

February 18, 2024
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Rated 5 out of 5 stars

Fabulous products

Fabulous choices, I am now the proud owner of 2 coats . The quality of the faux fur is beautiful, soft and luxurious.
They are timeless pieces. Thankyou.

February 18, 2024
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Rated 5 out of 5 stars

Beautiful Jacket

This was the first time I have purchased from Jayley and not really sure what to expect. However, I was hugely impressed, firstly by the slick customer journey from purchase to delivery, good communication and super quick and easy. Then, when the jacket arrived, beautifully wrapped, the quality blew me away. A gorgeous jacket, I love it and will definitely purchase from Jayley again.

February 16, 2024
Rated 3 out of 5 stars

The quality of goods is excellent

The quality of goods is excellent. Delivery is quick and beautifully wrapped with bows. The only downside is paying for your returns. It just means you need to think before you buy.

February 6, 2024
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Rated 5 out of 5 stars

A really beautiful quality cashmere…

A really beautiful quality cashmere cardi, very warm and generously sized, beautifully wrapped. Though I could have done without the ribbon - I think they mainly go straight in the bin which is a shame and a waste. Very good value for money garment, I'm pleased with it and just wished I'd ordered it earlier in the season when it was still very cold!! Lovely colour too, pale orange.

February 12, 2024

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