Jayride Reviews 

Jayride has failed to pay for services we fully delivered. An outstanding balance of USD 170,000 remains unpaid despite repeated follow-ups. Based on our experience, we strongly caution other suppliers to proceed carefully.

They did not pay our company $1780 for services provided in September 2025, after which we terminated our partnership. Today we received a letter stating that they had removed our review from Trustpilot, so I am writing it again

I am writing this as a long-term transport partner (supplier) who has provided services through Jayride for many bookings.

Customers: think twice before booking with Jayride. The platform looks slick, the booking process is easy, and drivers often show up fine — but behind the scenes, Jayride has been systematically delaying or outright failing to pay the actual transport companies who do the work.

In our case, we completed services over a year ago (bookings fully delivered, passengers happy), yet Jayride still owes us €9,735.72 — and counting. We've received nothing but endless excuses: "new platform transition", "internal audit", "new leadership team", "management working on keeping us afloat", "we'll raise the concern"… rinse and repeat for over 400 days.
No concrete payment date, no partial payments, just corporate-speak deflections while they continue collecting money from travelers.
This is not an isolated incident — scroll through recent Trustpilot reviews (especially from 2025–2026) and you'll see dozens of similar stories from suppliers worldwide: unpaid for 1–2+ years, promises broken monthly, small businesses left struggling to pay drivers, taxes, and bills because Jayride treats partner funds like an interest-free loan to "stay afloat". Their own annual reports even mention supplier listings dropping due to payment delays.
If you're a traveler: your booking might work, but you're funding a company that isn't paying the people who actually drive you. If you're considering becoming a partner/supplier: run the other way. This is not a reliable business relationship — it's financial quicksand.
Jayride owes real money to real people who delivered real services. Until they fix this (and prove it with actual payments, not emails), I strongly advise everyone — customers and providers alike — to choose literally any other platform for airport transfers.
We’re still waiting in 2026. Don’t let them do the same to you.
The Algarve Experience
Transport partner since 2022

Beware, this travel booking portal is a scam. They haven't paid their drivers for two years, but they continue to collect money from customers who won't repay it.
Report this scam to the Australian authorities to help stop this mafia.

SCAM Scam.....
Really they steal me for work of 2 years .
It's platform which search for suppliers worldwide they take fee more than the supplier even they don't move from their office no fuel to pay .no insurance to pay for .no waiting time in Airports during arrival time of customer.
All this and they even pay us for our work .
During 2 years I ask for payment they say not yet enough money even their platform is working .
Each month asking for payment from 2024 and now it's is 2026.

So I tell any supplier to pay attention.or stop working with them .
Also customers be careful ....

you team is uncontactable and the supplier has cancelled the booking due to lack of payment from you and I have paid you, these were vip clients and im not happy

Thank you for your reply ray but the supplier was not paid by you hence they cancelled the transfers on the day of arrival and it cost double to rebook with an alternative. I expect a full refund of both expenses

No body to collect us at the airport. We followed instruction to go to a specified travel desk. They had no booking record and said they hadn't worked with Jayride for the past year. The phone numbers we were provided with were taxi drivers, but they said they don't work for Jayride. We then made separate arrangements. When contacted, Jayride said that our return journey was also not available and that they would refund the payments. They never did, so I contacted my credit card provider who managed eventually to force the refund.

I had booked some transfers with Jayride for my visit to Kuala Lumpur 26-29/10.
The first one didn’t show up and there was no answer from any number provided on the booking confirmation. So I had to sort another taxi at the airport. I then cancelled my return journey with them and received a refund for the cancellation.
I made a complaint via email on 27th requesting a refund for the taxi that didn’t show on 26th and received a reply saying a refund would be made within 7 days. It is now 3/12 and I have not received a refund. I have sent several emails asking for the refund they promised and still await it being completed.i have had no reply to my numerous follow up emails.

Jayride made booking my airport transfer so easy. Instead of scrambling last minute, I just searched, compared options, and booked in minutes. The instant confirmation email with all the driver details gave me peace of mind before my trip. I’ll definitely use them again whenever I travel.

Jayride.com made booking my airport transfer incredibly easy! I could compare multiple options, read real passenger reviews, and choose exactly what I needed. The instant confirmation and contact details gave me complete peace of mind. Highly recommend for stress-free travel!

I represent the transport company Walk Around Sicily and these scoundrels also scammed me.
It's been over a year and no payments have been received.

Amazingly smooth transaction. I could not believe how user-friendly the site was.

The booking experience was intuitive and easy to use. Appreciated the many good options, with reviews a click away. Email communication and verification was immediate. Excellent experience!

🚩 Warning to All Future Partners Regarding Jayride! 🚩

We are a prestigious transportation company called Ground Transfers (Airport Expert LTD - UK), and we want to share our unfortunate experience with Jayride. 🚫

After a year of providing quality service, Jayride has failed to pay us over 3,000 British pounds. We've made countless attempts to resolve this, only to be met with silence. Their promises mean nothing, they make false promises just to shut up our mouths.

What you need to know:
- They run on no management!
- They lie the customers and partners pretending they do great financially!
- They do not pay their partners!
- They ignore overdue payments!
- They exploit companies for free services!

❗ To all potential partners and customers, proceed with caution and book with the company directly instead of booking with Jayride - it is safer and cheaper❗

💬 Share your experiences on this platform if you been scammed by Jayride. Let's hold Jayride accountable!

Ground Transfers
+442393552932

Using Jayride.com was a fantastic experience. The platform is intuitive, and I found a perfect private car for my trip at a great price. Booking was quick, and everything went smoothly from start to finish. A must-use for any traveler!

Great communication, friendly service, clean car

Easy booking process. I could find rides for Chinese cities without a problem. Communication via WhatsApp very helpful.

Easy to Book, excellent communications, simple to update flight details and pick-up time, very friendly.

This company is a scam — stay away from them.

I am a local supplier of Jayride based in Da Nang, Vietnam, and we have been working with them since March 2024.
We provided transportation services for Jayride’s customers until March 2025, but they scammed us — collecting money from travelers while never paying us for the services we delivered.

We have tried to contact them via email many times, but their replies are nothing more than empty promises.
Even as I write this review, they continue to advertise and deceive thousands of travelers and local suppliers around the world — especially across Southeast Asia, where they believe we can do nothing against them.

I never thought companies from Italy or Australia, where they claim to have offices, could act like this — but what’s happening proves otherwise. They are true scammers.

I am now gathering all victims to take legal action against them.
I have also gathered some information about Jayride’s operations.

If you are a victim of Jayride, please contact me via:
📱 WhatsApp: +84-0905442279

Let’s stand together and bring these scammers to justice in their own country.

Sincerely,
Thuy Tran
Director – Danang Transfer Transport & Travel Services Co., Ltd