Jayride.com made booking my airport transfer incredibly easy! I could compare multiple options, read real passenger reviews, and choose exactly what I needed. The instant confirmation and contact det... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved being able to compare different transfer options in one place—everything from shared shuttles to private cars. The reviews helped me pick the right service, and the whole process was super sm... See more
Using Jayride.com was a fantastic experience. The platform is intuitive, and I found a perfect private car for my trip at a great price. Booking was quick, and everything went smoothly from start to... See more
Jayride made booking my airport transfer so easy. Instead of scrambling last minute, I just searched, compared options, and booked in minutes. The instant confirmation email with all the driver detai... See more
Company details
Information provided by various external sources
We know that organising airport transfers can be a tedious task, one often left until the last moment. At Jayride.com, simply search where you’re going from and to, then compare available transfer companies to find and book your perfect match, all in one place. Find a price and transfer type that’s right for you – from luxury private cars to shared shuttles, and everything in between – and see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book. In a few simple steps, you can book your chosen transfer company directly on Jayride.com, and our instant booking confirmation with your transfer company’s contact details means you have the reassurance of your confirmed booking, sent straight to your inbox. We’re making it simple, so you can be as relaxed finding and booking your transfers as you are on holiday.
Contact info
3.6
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and reasonable fares
July 8, 2025
Unprompted review
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The booking was smooth and hope that…
The booking was smooth and hope that even on the day of travel everything will go well , that is being at the airport on time so that i don’t miss my flight
July 5, 2025
Unprompted review
Really easy to navigate the website
Really easy to navigate the website. I’m glad they ask for flight details so they can monitor any delays especially since I don’t know how long it typically takes to go through this airport to be able to meet the driver on time. The note about them staying around for a certain time after landing in case of delays is very reassuring
July 4, 2025
Unprompted review
2 failures in 5 is too much failure.
I booked 5 movements for a total of 16 tour passengers that had early AM departures. I fully expected that confirmations meant they would be picked up and delivered as contracted. Some rides arrived much earlier than reserved and were leaving at time guests caught them. 2 rides were a no show, as Jay Ride had not actually confirmed that the services would be available before confirming with me. If you intend to provide service as a middleman entity, I do expect 100% success.
July 3, 2025
Unprompted review
Reply from Jayride
Hello Shawn,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of service we want our travelers to have.
To help us with our investigation and determine what happened, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Cheers,
Ray
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accessible experience
Very understandable, clear and easy, I would recommend it.
July 2, 2025
Unprompted review
They cancel last minute, and are impossible to get hold of
Booked over 2 months before our holiday but when I emailed to check pick up location 24hrs before (as requested) they advised the booking was cancelled. After calls (to US at great expense) and emails they arranged Uber. That meant standing on a main road 15 mins walk from airport (34 degrees plus cases).
Tried to get refund for return trip..... still chasing. Complete lack of response.
Do no recommend for use in Greece.
June 24, 2025
Unprompted review
Reply from Jayride
Hello Sarah,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of experience we want our travelers to have.
To help us look into the matter further, kindly provide us with the Jayride Booking ID and any additional details by sending us an email to bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Ray
Good ride
Very polite and helpful. Good conversation and helped me take good pictures through the ride. Good knowledge of the route
June 22, 2025
Unprompted review
Last Minute Booking Succeasful
I booked the transfer the night before needing it. They responded quickly. The driver was on time.
June 20, 2025
Unprompted review
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Dissapointing service
I would give a0 rating.I arrived from Singapore this morning at 9.30am flight no. SQ478, as confirmed flight details, the driver did not turn up, walked up and down looking for him . When I rang his number, got a voicemail , unavailable and he did not return my call so ended up catching a taxi. Very dissapointing. Will request a refund of AU $45.23 US$29 as per receipt.
June 24, 2025
Unprompted review
Reply from Jayride
Hello Kathy,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of experience we want our travelers to have.
Our records show that the booking has been canceled and refunded. The amount will be posted on the original form of payment within seven (7) business days.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you will consider reviewing
Impact Shuttles on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Ray
Booked a ride to airport in Madrid
Booked a ride to airport in Madrid. No pickup time provided and when I called to find out, person on other end spoke no English and my Spanish wasn’t helping. Finally asked hotel concierge to help and even she was confused! Finally got a straight connection to the driver to confirm a pick up time.
June 22, 2025
Unprompted review
Reply from Jayride
Hello Kathy,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of experience we want our travelers to have.
We will review the incident with Coyoacan Transfers so we can put measures in place and improve the level of service provided. Your feedback is invaluable in helping us ensure this does not happen again.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you'll consider reviewing Coyoacan Transfers on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Ray
Try Jayride!
Super fast and easy online process. No hidden fees. Fair price for the ride. Very personable driver. Enjoyed our chat. All in all, I highly recommend this airport service!!
June 22, 2025
Unprompted review
Did not accept my credit card which can be used for my first reservation
The system accepts my credit card for my first reservation. However, the system does not accept my card for the subsequent reservations.
June 20, 2025
Unprompted review
Reply from Jayride
Hi,
Thank you for your feedback, and we’re sorry to hear about the issue with your subsequent reservations.
We will raise this with our Tech Team for further investigation. To help us look into it more thoroughly, could you please email us at bookings@jayride.com with additional details such as the exact error message you received, the date of the failed transaction, and any other relevant information? We appreciate your patience and look forward to resolving this for you.
We look forward to hearing from you.
Sincerely,
~Ray
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No zero or minus to be given for that…
No zero or minus to be given for that scam company .
I was checking on airport pick up from the hotel in Janice and I was told it was canceled !!!!
If I waited the ride we would have never made it to the airport !!!
Such a scam
June 20, 2025
Unprompted review
Reply from Jayride
Hello Tamer,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of experience we want our travelers to have.
To help us with our investigation and determine what happened, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Ray
Jayride Site is EXCELLENT!
Jayride Site was accessible, easy to navigate and reasonably priced. I booked within five minutes. THANK YOU, I will use Jayride to schedule all of my transportation!!!
June 19, 2025
Unprompted review
Very easy to reserve a vehicle and the…
Very easy to reserve a vehicle and the individual I spoke with when I called was very helpful.
June 18, 2025
Unprompted review
The whole process was very easy from…
The whole process was very easy from start to finish. Good website, well explained and simple to use to obtain the required taxi service. Takes all of the doubt out of your mind about being ripped off when travelling.
June 19, 2025
Unprompted review
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Great service
Our driver was very friendly and got us exactly where we needed to go. He was even honest when he realized my sister left her purse in the car. The only thing missing was the meet and greet at the airport so it was hard finding the driver but he explained why he didn’t meet us in the airport and everything was fine. One suggestion for the drivers would be to ask passengers if they would like the AC tuned on instead of windows rolled down as my ears were hurting from the windows being rolled down.
June 17, 2025
Unprompted review
I had no problem booking our ride.The…
I had no problem booking our ride.The website was very clear in what I had to do.
June 16, 2025
Unprompted review
Friendly driver
Ride and was fine when we found each other communication beforehand was a little bit lacking. I had to chase the Customer Service number to get contact with the driver which was a bit stressful.
Trevor was really friendly and accommodating. English was not great but translation app was easy enough to use to communicate.
June 17, 2025
Unprompted review
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