JB Postle Reviews 

532
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I needed a new replacement dishwasher for my holiday let urgently. Postles arranged for speedy delivery and installation of a new dishwasher ,they took care of everything .Their service was professi... See more

Rated 5 out of 5 stars

After I ordered & paid I realised the wine fridge could not be lowered enough to fit under my worktop, so asked to cancel. Nicki went above & beyond to immediately check with the manufacturer that it... See more

Company replied

Rated 5 out of 5 stars

Thanks to Clive in North Walsham showroom for answering all our questions regarding colour match for our Bosch fridge / freezer when wanting to match a dishwasher and washing nothing was too m... See more

Company replied

Rated 5 out of 5 stars

Problem with Insurance Claim on Samsung Side by Side Fridge Freezer purchased August 2021 Warranty Policy held with RetraCare....who were very poor with provision of Service/Support. In fact D... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Your local electrical Superhero in Norfolk for Sales, Spares and Service. Shop top brands Bosch, SMEG, Panasonic, Samsung, AEG, Neff online or on your High Street in Aylsham, North Walsham and Sheringham.


Contact info

4.9

Excellent

TrustScore 5 out of 5

532 reviews

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4.9

All reviews

(532)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Can buying a fridge/freezer be a joy? Oh yes!

Great service, nothing was too much to get us the right size f/f.
Advice was given and used, sometimes you have no idea you are doing something wrong.
Delivery and fitting was tricky, but both gentleman were perfectly happy to find a way to make it work. Cheerful. Clean and tidy. Best thing though, the fridge/freezer is so quiet! What an absolute joy.

May 1, 2025
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you so much for your great 5* review.

Our Team JBP will be really pleased with your review and that you are really pleased with both our service and your new choice of fridge freezer.

Thank you for shopping with us and we will definitely be here to help should you need us again.

You know where we are - Please do Just Ask.
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars
JB Postle logo

Reply from JB Postle

Thank you so much for your great 5* review.

Our Team JBP will be really pleased with your review and your feedback.

Thank you for shopping with us and we will definitely be here to help should you need us again.

You know where we are - Please do Just Ask.
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Excellent service from Postles

Excellent service from Postles. Would highly recommend and will certainly purchase from them again

March 30, 2025
JB Postle logo

Reply from JB Postle

Thank you so much for your great 5* review.

Our Team JBP will be really pleased with your review and your recommendations.

Thank you for shopping with us and we will definitely be here to help should you need us again.

You know where we are - Please do Just Ask.
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

I spoke to Johnathan Postle at 9am in…

I spoke to Johnathan Postle at 9am in the morning after our fridge freezer broke down and although being very busy he personally went to the warehouse and was at our door by 9.45 am with a new unit . This was in place
by 10am and the old one taken away . This must be the best advert for buying local ever . Postles have looked after us on various occasions and I cannot recommend them highly enough. At Aylsham , Johnathan and his staff are really helpful,kind and knowledgeable and the store is unbeatable.

April 4, 2025
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you so much for your great 5* review.

Our Team JBP will be really pleased and as you know, we will always try to deliver as soon as possible for you and give the best customer service we can.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

nice freindy delivery men ,

nice freindy delivery men ,. nice helpful man on the phone .

March 26, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased as we aim to always be friendly, helpful and give the very best customer service we can.

Thank you for shopping locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

I have been using the Sheringham branch…

I have been using the Sheringham branch for a few years for different products.
I have most recently bought a new Tv and I must say I received exceptional service, from the purchase to the installation, all were extremely helpful, it was on time and set up so basically I had nothing else to do, 5 star 🌟 service. 👍🏻😊

March 27, 2025
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to be friendly, helpful and give the best customer service we can.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Excellent service

Great communication re delivery options. Friendly delivery men. No complaints from them about the squeeze to install.
Excellent service

March 12, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to communicate and deliver quickly and be friendly, helpful and give the best prices and the best customer service we can.

Thank you for shopping locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

First class shopping experience

I found Postles ( Aylesham) staff to be extremely helpful in choosing a new DAB radio. They were patient and didn’t rush me. I wouldn’t hesitate to buy from this firm again. It was a pleasant shopping experience and first class service. You won’t find that online!

March 10, 2025
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to be friendly, helpful and the best customer service we can.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Great company friendly staff and…

Great company friendly staff and willing to help you with everything

February 21, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to be friendly, helpful and give the best prices and the best customer service we can.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

very friendly

January 30, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to be friendly and helpful and give the best service they can for you.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Highly recommended for range and service

My goods were delivered promptly, without delivery charge, by a most pleasant member of the Postle team.
I like their range of products and shall not hesitate to use them again.

January 30, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased. We don't charge for local delivery and the Team JBP will always try to give the best customer service they can.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

New Bosch Fridge Freezer After 19 yrs

Just purchased a new integral Bosch Fridge/Freezer from JB Postles Sherringham North Norfolk. Great service all the way from my original phone call to Ben in sales who helped locate the right model that would fit to the delivery and fitting. Delivery was on time and the two men who fitted worked fast and efficiently with good humour. The work was completed within the hour cleanly and without too many problems, considering they were fitting into old kitchen units a miracle. Can’t speak highly enough for JB Postles they are a long standing family business in Norfolk. Highly recommend

January 27, 2025
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP in Sheringham will be really pleased.
The whole Team JBP will always try to give the best customer service they can and do their very best to make sure things go according to plan. When they come across issues they will also always try to find a solution to the problem.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Extremely friendly, helpful and efficient service

Extremely friendly, helpful and efficient service via email and phone. Nothing was too much trouble. I couldn’t have asked for better help with the error I made with my order - all resolved very quickly. Delivery was great - excellent packaging - very happy with the whole experience! Thank you!

January 11, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased as they always try to be as helpful as they can to all their customers new and old.

We always try to solve any problems we come across and come up with the best solution for our customers and so we are very pleased it all turned out well.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

Easy to order and great customer service.

Easy to use web site.
Simple to order
Quick telephone response from shop to organise delivery. Staff go to great lengths to organise delivery to suit customers requirements.
Appliance delivered on time. Old appliance removed.
Very grateful and satisfied customer.
Thank you.

January 11, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

We really appreciate your feedback as its great you found our website easy to use.
We always try our very best to fit in with our customers and their busy lives when arranging the deliveries and are so pleased that all went well!

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Always

Always. Always helpful,polite and service is second to none. Prices are just as competitive than the bigger electrical shops with Brilliant customer service This shop is a prime example of Why you should shop local and support local Businesses. Thanks Postles.

January 8, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to be friendly, helpful and give the best prices and the best customer service we can.

Thank you for continuing to shop locally with us.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish
When my washing machine finally gave up, I phoned Postles to discuss my needs. My old washing machine was uninstalled and moved for collection and my new one delivered and plumbed in.

December 27, 2024
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to deliver your new appliance with all the extra "trimmings" we offer and not just for Christmas but all year round! :)

Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Excellent service as always from J B…

Excellent service as always from J B Postle. Always friendly and efficient.

January 2, 2025
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased and will always try to give you the very best service with a smile.
Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

Consistently great!

As usual, great straightforward service. Helped me out on a very tight timescale. Friendly and knowledgeable staff.

December 23, 2024
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased with your review title and review as we always aim to be reliable and helpful to all our customers.

Thank you for your custom and please always Just Ask, even if its out of shop hours we will always try to assist if its something urgent.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Ordered at 11.00 am cleaner was…

Ordered at 11.00 am cleaner was delivered at 4.30pm! Excellent service!

December 30, 2024
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review
Our Team JBP will be really pleased and will always try to get your new purchase to you as soon as they can.
Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Very helpful staff and friendly

Very helpful staff and friendly. I would recommend this company.

December 16, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support. Thank you for your custom and your recommendation.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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