JB Postle Reviews 

532
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I needed a new replacement dishwasher for my holiday let urgently. Postles arranged for speedy delivery and installation of a new dishwasher ,they took care of everything .Their service was professi... See more

Rated 5 out of 5 stars

After I ordered & paid I realised the wine fridge could not be lowered enough to fit under my worktop, so asked to cancel. Nicki went above & beyond to immediately check with the manufacturer that it... See more

Company replied

Rated 5 out of 5 stars

Thanks to Clive in North Walsham showroom for answering all our questions regarding colour match for our Bosch fridge / freezer when wanting to match a dishwasher and washing nothing was too m... See more

Company replied

Rated 5 out of 5 stars

Problem with Insurance Claim on Samsung Side by Side Fridge Freezer purchased August 2021 Warranty Policy held with RetraCare....who were very poor with provision of Service/Support. In fact D... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Your local electrical Superhero in Norfolk for Sales, Spares and Service. Shop top brands Bosch, SMEG, Panasonic, Samsung, AEG, Neff online or on your High Street in Aylsham, North Walsham and Sheringham.


Contact info

4.9

Excellent

TrustScore 5 out of 5

532 reviews

5-star
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1-star

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4.9

All reviews

(532)

51 reviews in the last 12 months

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Rated 5 out of 5 stars
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support.
Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

Easy to order on line

Easy to order on line. Pick up next day. Effortless.

December 20, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Thank you for your online order and letting us know it was easy for you to process too.

Our Team JBP will be really pleased and will always try to help and support.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Excellent customer service….from…

Excellent customer service….from calling to someone coming out and sorting the problem with our new TV (in only 20 minutes) within just a couple of days.

December 12, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support you.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Kitchen Upgrade

I needed two new stoves and hobs and as always, Simon from North Walsham branch was more than helpful.
After some discussion it was decided that electric ovens and induction hobs might suit my needs better. Simon helped organise a gas specialist to cap off my gas, a stonemason to make sure the hobs fitted in my granite top and a carpenter to make sure everything fitted in my kitchen perfectly.
This all happened within ten days of walking in the shop, and in December.
There’s no one better and I’m thrilled with my new kitchen set up.
Thank-you.

December 12, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP at North Walsham will be really pleased and will always try to help and support.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Always excellent friendly service

Always excellent friendly service. Very knowledgeable and helpful

December 4, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

Talk about personal service,it was…

Talk about personal service,it was delivered to our home by a member of staff on his way home from work.

December 5, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support and get your purchase to you as soon as possible.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Great service and prices

Always great local service with the added bonus of price matching or Euronics' competitive prices. No need to go anywhere else.

November 29, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support and of course match prices. We really appreciate your custom - thank you!

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Support your local shops

I ordered my new iron online to collect from the Aylsham shop where I know I will get friendly service. Order was waiting when I arrived.

November 18, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP at the Aylsham Shop will be really pleased and will always try to help and support. Thank you for shopping locally.

If there is anything we can do to help in the future you know where we are.

Happy New Year.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

sed Postles a few times and have…

Have used Postles a few times and have found them to be excellent on customer services,Commnication is excellent and very helpful staff.
Prices are very competitive and their delivery and repair service is excellent.
It's always great to talk to humans on the phone.

November 16, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your excellent 5* review.

Our Team JBP will be really pleased with your review and your appreciation of all of their efforts. They do always try their very best.

We also thank you for continuing to shop locally and like to think that we will be here to support you for the lifetime of your product.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116


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Rated 5 out of 5 stars

Prompt, efficient, helpful and good value

Prompt, efficient and good value. The lads (sorry, didn't catch their names) came on a call-out to repair our washing machine, correctly diagnosed the problem which was unfortunately terminal and quoted a competitive price for a replacement. Everything went according to plan on their two visits, and they were pleasant and helpful as well. Would thoroughly recommend this company and will use them again when we need to.

November 5, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your great 5* review.

Our Team JBP will be really pleased with your review and your appreciation of their efforts.

We also thank you for shopping locally and will be here to support you for the lifetime of your product.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 4 out of 5 stars

IN SHOP HELP

October 27, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 4* review
Our Team JBP will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Speedy communication after purchase…

Speedy communication after purchase online and friendly people to speak with

October 7, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review
Our Team JBP will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Thanks to Clive in North Walsham…

Thanks to Clive in North Walsham showroom for answering all our questions regarding colour match for our Bosch fridge / freezer when wanting to match a dishwasher and washing nothing was too much trouble for him,
As a result we purchased both and he delivered them personally
Very professional in all aspects
Thank you and well done
A&j North Walsham

we purchased both and he delivered them personally
Extremely professional in all aspects

September 13, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Clive and our Team JBP will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Advertisement
Rated 5 out of 5 stars

Very helpful over the phone with my…

Very helpful over the phone with my purchase

August 16, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review
Our Team JBP will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
My Mum relies on her microwave for a hot meal each day, that her carers prepare for her in a limited amount of time. On Tuesday her microwave broke.
I called the Aylsham branch of Postles on Tuesday afternoon to order a new one and it was delivered and installed in less than two hours.
Well done Postles 👏🏻👏🏻👏🏻

August 27, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your 5* review
Our Team JBP at Aylsham Store will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Great service and in stock

Great service and item
In stock and ready to collect . Excellent local retailer rather than multi nationals.
Competitive pricing too.

August 27, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support.
Thank you for your custom and for shopping locally.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Fast, efficient and friendly

Needed a replacement kettle fast when my old one blew a fuse. Clicked and collected later that same day. Very friendly in the shop. Recommended.

August 27, 2024
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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Rated 5 out of 5 stars

Roberts portable radio.

Following reading an advertisement on the internet I contacted Postle’s Sheringham shop and spoke to Glenn. He confirmed that the Robert’s portable radio I wanted was in stock and arranged for it to be posted to me in North East England. The price was very competitive and I’m looking forward to receiving it in the next few days. Thank you again for your help Glenn.

August 27, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your 5* review.

Our Team JBP will be really pleased and will always try to help and support. Thank you for your custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars

Brilliant service, excellent advice, good price.

My fridge freezer failed one afternoon in the heat of summer! A call to Simon at Postle’s had an instant response. Requirements were discussed and a new fridge/freezer was delivered and installed within the hour and the old one removed all at a very reasonable price! Amazing Service!! Thanks Simon and your staff. You were brilliant!!!

August 15, 2024
Unprompted review
JB Postle logo

Reply from JB Postle

Thank you for your lovely 5* review and all of your helpful feedback on the service we have provided to you. Our Team JBP will be really pleased and will always try to help and support. Thank you for your loyalty and custom.

We hope you have had a chance to use your product and are pleased with the results.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

Rated 5 out of 5 stars
JB Postle logo

Reply from JB Postle

Thank you for your lovely 5* review
Our Team JBP will be really pleased and will always try to help and support. Thank you for your loyalty and custom.

If there is anything we can do to help in the future you know where we are.

Please do Just Ask
Kind regards
Nicola

Customer Service Advisor
Tel 01263 889116

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