JD.COM Reviews 71

The company have excellent in store workers and a hood system that runs smoothly along side great quality of clothing

Update: issue has been solved. I got compensation for my complaints.

I had a terrible experience with JD and would not recommend it to anyone.
There is no guarantee when purchasing products from this platform.

They deliberately hide the import tax fee £60 in very small fonts buried in many pages.
They do not accept returns or refunds, even if the product has quality issues. The only option they offer is a replacement, but the catch is that the buyer has to pay for the expensive international shipment fee, regardless of it being their fault.

The customer service is utterly useless. They are unhelpful and fail to resolve issues in a satisfactory manner.

Nice staff and genuinely seemed to enjoy there job

Workers where nice and helpful
Found what I needed

Their customer service is very bad and most of the workers are racist

not surprise that this liar rate is so lower, it match their business culture: cheat as many as possible, there is any discipline and rule in the product description, the only purpose to be able the cheat you. now they are cheating the world. I am sorry that I can not upload a product description image to disclose this liar,

Honestly the worst Chinese based rank EBay big in china don’t buy from them. No customer service, no way to get a refund and they use the worst shippers Evri was Hermes still the cheap company with no contact telephone or customer service,
Royal Mail cost less and have branches and great service. JD.com are dirt cheap for reason. If it seems too cheap it is for a reason.

poo customer service. And by poor I mean really bad besides the fact that they are almost impossible to reach!

Awful customer service with no direction or ability to make decisions. I've been contacted by a number of different people on the same conversation including Rio, Gokce, yusuf which I've asked them all to explain what they mean and I just get the previous email they sent cut&pasted back to me. Pretty sure these aren't people and they are just robots they are that thick.

JD.com (JOY BUY) forced me to pay an extra $35 for the same product, because it was not sent for some unexplained reason (after I had to follow up after 3 weeks of ordering). From China to HK, should not take that long. They did not answer reason for delay and refunded the $25.

Due to the unreasonable delay, I had to pay a higher price to buy the same product, (which I originally bought for $25 originally).

That was on 16 July and still waiting for reason for delay some kind of compensation.

I ordered clothes online and they did not fit so I went to return them and it is charging me more to return them and the shipping cost to get them here! On top of that the return process is so bad that it is almost worth not bothering! Will not be using the online service again.

very poor service, avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not really impressed with the customer service. Should have bought from amazon instead.

At first everything seems ok until you have to deal with support. The seller deliberately was making misleading description of goods, when in fact the received goods were worse than in a description. The support refuses to compensate for wrong goods. Don't buy here.

Ordered nvidia shield over three weeks ago, email for contact isn’t a valid email no other contact if other that a address on the web page. I’m contacting my bank today and filling a claim of fraud against these crooks. Don’t waist your time with these thieves.

Horrible product, cheap cheap cheap and cheap , I hate chinese products such trash

They send you defective goods from "jd Collection" and then blame you for manufacturing defects! I got a phone with the same defect TWICE. First time around, I had to ship it back and wait for a month to have them credit me. And they only credit back shipping cost as a coupon!

Now I got another version of the same phone (UMIDIGI) which came with the same defect as the first one (bad screen oleophobic coating - visible lines when you smear the screen with your finger which disappear when the screen is wiped with a cloth). Sent them a video and they are saying the line looks like a crack! How can it be a crack when it can be wiped off?? Don't buy from them, there are much better sellers out there!

EDIT: I finally had this sorted out, not to my satisfaction but at least they were willing to work with me. Upped rating to 2*

I got very good services with jd.com I would recommend it