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JD Sports Canada Reviews 730

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TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick shipping and reliable delivery services, often receiving their orders promptly and in good condition. Reviewers frequently highlight the good prices, unique product selection, and the ease of online transactions. However, a significant number of people were dissatisfied with the customer service, citing issues with responsiveness, communication, and resolution of problems. Some customers reported receiving incorrect sizes, defective, or used products, and faced difficulties with returns and refunds. There were also instances where orders were cancelled without proper communication or items were missing from packages.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous. Many reviewers report receiving defective,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report significant issues,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery, with... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant disappointment, citing... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the service... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more

Rated 3 out of 5 stars

I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more

Rated 5 out of 5 stars

Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.

Rated 5 out of 5 stars

I have been ordering from JD Sports for a couple of years now for all of our family footwear needs and have been consistently pleased and satisfied. They carry a great variety for all. Items are shipp... See more

Company details

Written by the company

JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.

Contact info

3.3

Average

TrustScore 3.5 out of 5

730 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy repeat customer for whole family needs!

I have been ordering from JD Sports for a couple of years now for all of our family footwear needs and have been consistently pleased and satisfied. They carry a great variety for all. Items are shipped in a timely fashion, arrive in great shape and anytime I’ve had to deal with customer service it has been friendly and amazing!

August 22, 2025
Rated 5 out of 5 stars

Outstanding service

I was at JD sports at willow brook mall today and met staff name Maryam. She was a gem. She was outstanding and went out of her way to help us out to check sizes for use and offering us different options that might work. I gave her 10/10 marks.
Thanks Maryam

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Ordered hoodies and sweatpants. Pants were correct size hoodie came in a size smaller then what I ordered. Tried calling to be able to return the incorrect size and receive the correct size . They have to “investigate” tf you need to investigate when I want to return and receive the correct one?? It’s jd sports mistake yet they make you wait with zero response to the issue.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience with JD sports

Terrible experience with JD sports. Brought a 220 dollar pair of shoes. Got then home, thry were Terribly made, you could se the glue outlined on them, scratches on the back of the shoes. Called the store and had Terrible service. Will never buy shoes again from them. Happy I finally got them returned and refunded.

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS STORE AT ALL COSTS

AVOID THIS STORE AT ALL COSTS! They send you garbage, used items. I ordered shoes for my son. Received 1 shoe that was both used and smelled horrible. I threw their TRASH away as it was stinking up my house. They refuse to support me other than returning their trash. I am not digging trash out of my trashcan, nor am I wasting more of my time to correct THEIR ISSUE. ABSOLUTE WORST CUSTOMER SERVICE I have ever experienced. Save yourself, your mental health, and your money by shopping ANYWHERE else! If I could give 0 stars, or negative stars I would!

May 24, 2025
Unprompted review

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