Unfortunately my order was not fully completed. Brought 3 x pairs of pants for my partner, only 2 arrived. Emailed customer support, they replied pretty quickly. Investigated and provided me with a re... See more
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I've always experienced good service, communications and timeliness when ordering online with JD. My only suggestion would be to review how we deal with returns. I've just returned something as I was... See more
Fast response and delivery however I should have returned the shows as they were so horrible, hard as rock the style is very nice though just hard and not comfortable
Order was dispatched and delivered really quickly which was great. I unfortunately needed to return it as was too small. Sent it back on 28.8 but havent heard anything as yet.
Company details
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JD Sports is the world’s leading sports fashion retailer, connecting consumers with the biggest brands, latest products and most influential trends shaping youth culture today. With an extensive range of footwear, apparel and accessories across men’s, women’s and kids’, JD offers a curated mix of the best global sports fashion trends alongside hundreds of exclusive products available Only At JD. Our range highlights the best products from our global key account partners, including Nike, Jordan, adidas, ASICS, New Balance, On, Hoodrich and many more. Driven by our global Forever Forward mindset, JD sits at the intersection of sport, fashion and culture, inspiring the next generation through authentic brand partnerships, premium retail experiences and a commitment to staying ahead of what’s next. From major cities to local communities, JD continues to power youth culture on every corner of the world.
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4.4
Excellent
1K reviews
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Received exactly what I needed and a…
Received exactly what I needed and a very timely manner.
Awesome JD Sports.
September 9, 2026
Good choice of products
Good choice of products, fast delivery and great customer service provided when goods delivered were requested for a swap / refund. Happy all along the way! Keep it up! of
September 9, 2026
Fast response delivery times !!
Fast response delivery times !!! Ordered on a Thursday and arrived early Saturday morning well before the expected delivery date
September 7, 2026
May use AI-assist with repliesRead more
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Always wrong colors an sizez not wat I…
Always wrong colors an sizez not wat I orderd
September 1, 2026
Reply from JD Sports New Zealand
We’re really sorry about the wrong colours and sizes you’ve received. We completely understand how frustrating this would be.
We can see our Customer Care team has raised this with the relevant team and they’re currently working on resolving this for you. Please allow up to 48 hours for an update.
We’re sorry again for the inconvenience and really appreciate your patience.
Team JD
Terrible
Terrible. I order white and pink shox in the size 5.5 Uk. I wait a week and get BLACK shox in size 4.5. I returned them on the 6th of September it is now the 16th and I still havent received my refund. Considering they are $220 shoes I feel I should of got what I asked for. No emails reassuring my wait and I am still waiting. If there was a way to give 0 stars I would.
September 1, 2026
Reply from JD Sports New Zealand
We’re really sorry about the incorrect shoes being sent and the delay with your refund. We completely understand how frustrating this would be, especially after waiting for your order and then having to return the incorrect pair.
Our Customer Care team has sent you an email regarding this, so please follow up with them directly so we can assist you further.
We’re sorry again for the inconvenience and lack of communication, and we really appreciate your patience.
Team JD
Great site to navigate
Great site to navigate, very easy. Nice prices but sales not always really a great buy and if it's a great buy the sizing is limited so sometimes worth shopping around. I like JD Sports tho, they keep me up to date with specials and new releases.
September 16, 2026
Great shopping experience and on time…
Great shopping experience and on time delivery
September 1, 2026
I ordered a pair of vans and they are…
I ordered a pair of vans and they are different to the photo
September 1, 2026
Reply from JD Sports New Zealand
We’re really sorry to hear that the Vans you received weren’t as expected. We understand how disappointing this must be.
Our Customer Care team has sent you an email from customercare@jd-sports.co.nz. Please respond there so we can look into this further and assist you.
Team JD
Blimmen terrible and would need refund…
Blimmen terrible and would need refund for order that was sent back to change shoe size last may and have not heard anything. Sent emails and have tracking as proof that was courier signed by nicole saq. best get my refund or change shoe size and deliver back. last May that was and iv got proof.
May 25, 2026
Unprompted review
Reply from JD Sports New Zealand
We’re really sorry to hear about the delay with your return and refund. We completely understand how frustrating this must be, especially after waiting since May and having tracking as proof of delivery.
Could you please email our Customer Care team at customercare@jd-sports.co.nz so we can look into this further and assist you.
Team JD
The shoes didn’t fit and it was my size…
The shoes didn’t fit and it was my size sending them back.
September 7, 2026
Reply from JD Sports New Zealand
We’re really sorry the shoes didn’t fit as expected, especially as you ordered your usual size. We completely understand how disappointing this can be. Different brands and styles can have slightly different fits, even when the sizing is the same, but we’re sorry this pair wasn’t the right fit for you.
We really appreciate your feedback and hope we can provide a better experience next time.
Team JD
Super fast delivery and great comms
Super fast delivery and great comms. Good deal too!
September 8, 2026
Service and offers
September 7, 2026
Very happy
Made the purchase on a Sunday, stock must’ve run out in NZ because the order had flown in from Australia. Not even 7 days and it was at my son’s door.
Very happy indeed
September 1, 2026
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