Happy with my shoes. I purchased them online, but needed to size up. This can only be done instore, which was fine but a bit of a faff (needed some particular code I couldn't find easily) and they did... See more
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Review summary
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Reviews shaping this summary
JD Sports is awesome, incredible service. Great deals and speedy posting. What 100% needs to change is using NZ Post as a courier. This is the second time that they’ve “attempted” delivery and then... See more
Very respectful and the lady served us was cheerful Supportive and encouraging as I was looking for a pair for my first ever challenge in a gym after 17year This makes it more encouraging to be ther... See more
Awesome specials on when I made purchase. Surprisingly fast shipping, good quality cool looking loud as shoes. Cheers team JD Sports!!! Love new shoes.
Company details
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JD Sports is the world’s leading sports fashion retailer, connecting consumers with the biggest brands, latest products and most influential trends shaping youth culture today. With an extensive range of footwear, apparel and accessories across men’s, women’s and kids’, JD offers a curated mix of the best global sports fashion trends alongside hundreds of exclusive products available Only At JD. Our range highlights the best products from our global key account partners, including Nike, Jordan, adidas, ASICS, New Balance, On, Hoodrich and many more. Driven by our global Forever Forward mindset, JD sits at the intersection of sport, fashion and culture, inspiring the next generation through authentic brand partnerships, premium retail experiences and a commitment to staying ahead of what’s next. From major cities to local communities, JD continues to power youth culture on every corner of the world.
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4.3
Excellent
784 reviews
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The wrong size shoes were sent
The wrong size shoes were sent. I have returned them and haven’t heard back
August 10, 2026
Reply from JD Sports New Zealand
We’re really sorry for the inconvenience caused with receiving the wrong size shoes and the delay with your return.
We can see that an email has been sent to the email address on file with an update. Please check your inbox, including your junk/spam folder.
Team JD
It took over 2weeks for product to be…
It took over 2weeks for product to be dispatched with no communication from the company. It wasn’t until I followed up that they realised they’d not even sent the item! Very poor service
August 11, 2026
Reply from JD Sports New Zealand
We’re sincerely sorry for the delay and the lack of communication with your order. We can see that your order has since been fulfilled, and we hope you enjoy your item.
Thank you for your patience and understanding.
Team JD
Still haven’t received item.
August 11, 2026
Reply from JD Sports New Zealand
We’re sorry to hear you haven’t received your item. Please check your email for the delivery details, as it appears your order may have been marked as delivered. If you’re still unable to locate it, please reach out to our Customer Care team and we’ll be happy to assist further.
The shorts I bought already have a hole…
The shorts I bought already have a hole in them, haven’t even had them for a month
July 22, 2026
Reply from JD Sports New Zealand
We’re really sorry to hear this and completely understand how disappointing this would be. We sincerely apologise for the inconvenience.
Please reach out to our Customer Care team at customercare@jd-sports.co.nz so we can look into this further and assist you.
Team JD
Fast delivery and awesome shoes
I like the fast delivery and the regular updates on my order.
August 11, 2026
Really fast and easy
August 11, 2026
You sent me someone else’s order and…
You sent me someone else’s order and after calling and emailing I haven’t been updated since.
August 11, 2026
Reply from JD Sports New Zealand
We’re really sorry for the inconvenience caused. We can see that your return is currently in progress, and we sincerely apologise for the frustration and lack of communication you’ve experienced.
Team JD
fast delivery and easy to order.
fast delivery and easy to order.
my toddler loves this shoes.
August 11, 2026
Good efficiency
Good efficiency , service and happy with my purchase received in good condition
August 11, 2026
Great customer service & fast delivery…
Great customer service & fast delivery any time I do an online order, quality gear.
August 11, 2026
Everything was good until delivery
Everything was good until delivery. I specifically mentioned that no signature required and leave on back door. But in the end it was signature required and I wasn’t home and disappointed that I had to collect at Post office
August 3, 2026
Reply from JD Sports New Zealand
We’re sorry for the frustration caused with the delivery. For the safety and security of your order, a signature is required upon delivery to help ensure it’s safely received. We understand this may have been inconvenient and appreciate your understanding.
The staff at the Albany store were…
The staff at the Albany store were great good customer service all round
August 10, 2026
Amazing service
Amazing service. I had the wrong size but was appropriately directed as to where to go to exchange the shoe. Exchange was swift and I love the shoes. They are comfortable
August 6, 2026
It was easy to order & delivery is great
August 3, 2026
Found what I was looking for and…
Found what I was looking for and purchased it and it turned up a couple days later
August 3, 2026
Easy maneuvering around site
August 3, 2026
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