Happy with my shoes. I purchased them online, but needed to size up. This can only be done instore, which was fine but a bit of a faff (needed some particular code I couldn't find easily) and they did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JD Sports is awesome, incredible service. Great deals and speedy posting. What 100% needs to change is using NZ Post as a courier. This is the second time that they’ve “attempted” delivery and then... See more
Very respectful and the lady served us was cheerful Supportive and encouraging as I was looking for a pair for my first ever challenge in a gym after 17year This makes it more encouraging to be ther... See more
Awesome specials on when I made purchase. Surprisingly fast shipping, good quality cool looking loud as shoes. Cheers team JD Sports!!! Love new shoes.
Company details
Written by the company
JD Sports is the world’s leading sports fashion retailer, connecting consumers with the biggest brands, latest products and most influential trends shaping youth culture today. With an extensive range of footwear, apparel and accessories across men’s, women’s and kids’, JD offers a curated mix of the best global sports fashion trends alongside hundreds of exclusive products available Only At JD. Our range highlights the best products from our global key account partners, including Nike, Jordan, adidas, ASICS, New Balance, On, Hoodrich and many more. Driven by our global Forever Forward mindset, JD sits at the intersection of sport, fashion and culture, inspiring the next generation through authentic brand partnerships, premium retail experiences and a commitment to staying ahead of what’s next. From major cities to local communities, JD continues to power youth culture on every corner of the world.
Contact info
4.3
Excellent
779 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service fast as delivery happy…
Great service fast as delivery happy with my shoes as per usual never disappoint
August 2, 2026
Delievery time is abd service us…
Delievery time is abd service us great.
Accurate size and product mention in size...
Some time we realy got very good deal..
August 9, 2026
Great service!
July 31, 2026
Fast and reliable
August 9, 2026
Such quick shipment and I'm rural
Such quick shipment and I'm rural. My daughter loves her shoes too.
August 3, 2026
Satisfied customer
Prompt delivery. Pleased with quality. The garment washed & dried well, kept it's shape & colour. Overall pleased with purchase. Like the discounts & specials too.
August 8, 2026
A++++++++++
July 26, 2026
My parcel arrived quicker than…
My parcel arrived quicker than expected. Awesome service.
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product seems like it was used.
One product didn’t have original packaging or original price tag and also had hair on it which gives me the intentions that it was used. I’ve paid full price. Other product had a discounted price on it yet I paid full price.
August 14, 2026
Reply from JD Sports New Zealand
Sorry to hear about the condition and pricing of the items you received.
This certainly isn’t the experience we aim to provide, and we understand your frustration.
If you can please reach out to our support team, they can review further.
Team JD
Got sent wrong shoes
Got sent wrong shoes, then I had to run around to post back , wait for refund.
I’ve received refund and reordered shoes today for my grandson , please be right ones this time.
July 13, 2026
Reply from JD Sports New Zealand
So sorry about the experience you’ve had with this order. I’ll follow up with the relevant team to help expedite your refund.
Please let me know if there’s anything else I can help with.
Team JD
I accidentally got the wrong size…
I accidentally got the wrong size online and it was simple and quick to take back to the store and swap instead of sending them back
Great specials too!
August 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.