Jdsports Reviews 

9,007
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I want to give shoutout to Nordine from JD Sports in Fields. Absolutely amazing customer service!!! He knows a lot about sneakers and does his job well. I bought sneakers from tricky material and he e... See more

Rated 1 out of 5 stars

I bought a pair of Adidas shoes from JD Sports that developed a clear manufacturing defect after only a few uses. Instead of honoring the 2-year 'Reklamationsret' under Danish law, both companies are... See more

Rated 3 out of 5 stars

It was a good experience from JD sport for shopping online through their own application. Although it is good I have seen some minor disadvantages like I couldn’t exchange the size of the shoes. But I... See more

Company replied

Rated 1 out of 5 stars

Det er næsten 1 måned og hørte ingen skide på min ordre, And yesterday I was at the JD store in the middle of the city, I asked for help but there was this young Danish woman speaking Danish to me and... See more

Company replied

Company details

  1. Events & Entertainment

About Jdsports

Written by the company

JD Sports er en af Danmarks største leverandører af sportsmode. Der tilbydes et bredt udvalg af løbesko, sneakers, modetøj og tilbehør til både herrer, damer og børn – og 80 % af dette er eksklusivt hos JD. Det nuværende udvalg har produkter fra alle de store sportsmærker, såsom Nike, adidas, Ellesse, Fila, The North Face, Reebok, Converse, Lacoste, Puma... og mange flere, inklusive JD eksklusive brands som McKenzie og Pink Soda Sport

Kontakt Os

Contact info

2.4

Poor

TrustScore 2.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(9,007)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cancelled

I bought a shirt on sale. I had been looking forward to wearing that shirt for ages, but alas - JDsport cancelled my order suddenly with no explanation. Never shopping here again

February 15, 2023
Unprompted review
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

I ordered online and it never reaches

I ordered online and it never reaches. after 25 days, I had to cancel the order.
Pathetic service.

December 31, 2022
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

A company that should be avoided.

I have ordered a package which was received after almost 3 weeks. I tried to returned some of the items in the order and for the past 16 days i have not received anything from them. You also need to pay for the return of the package and you need to return in ourside Dk so it cost over 100kr.
I have tried ordering from them twice and both times the waiting time is ridiculos. I would avoid JDsports!

January 2, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 5 out of 5 stars

God[*{*}*{*]*

January 16, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
JD Sports kundeservice

Rated 3 out of 5 stars

Fin levering

Fin levering, dog skuffende returnering. 106 kr for returnering af et par sko og alt for lang returbehandlingstid.

January 2, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 4 out of 5 stars

Bytte vare

Tak for god service

January 2, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
JD Sports kundeservice

Rated 2 out of 5 stars

Shambles

Ordered 13 items the first time all of it come apart from an Emporio Armani hoodie. Instead 2 pair of Emporio Armani leggings come.. sent the leggings back for a refund then ordered the hoodie again.. and guess what a pair of leggings come again now I have sent them back to try get the bloody hoodie and it’s been 10 days in transit with a crap company you use called evri.. never usually have a problem alway orders Christmas clothes this time of year but this year Jesus. What the hell is going on. And the delivery company your using let’s not go there… people be aware they now have blind people picking orders you may not get what you ordered..

December 13, 2022
Unprompted review
Jdsports logo

Reply from Jdsports

Hej Mark,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
Siri,
JD Sports kundeservice

Rated 1 out of 5 stars

very complicated return policy

very complicated return policy, and had to spend 40 min in the shop to return some items.

No a E-shop I will use again

December 28, 2022
Jdsports logo

Reply from Jdsports

Hej ronnie jensen,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
Siri,
JD Sports kundeservice

Rated 1 out of 5 stars

You do not have good staff online…

You do not have good staff online shopping

December 25, 2022
Jdsports logo

Reply from Jdsports

Hi Samim,

Thank you for your inquiry.

We are sorry to hear that you are not satisfied with your recent experience on our site.

If you need help, we are available and happy to help. Please send an e-mail with your order details to kundeservice@jdsports.dk - order number, customer name, e-mail address, billing address, postcode.

Yours sincerely,
Christina
JD Sports customer service

Rated 5 out of 5 stars

Hurtigt levering

Jeg er glad for at handle med JD

December 18, 2022
Jdsports logo

Reply from Jdsports

Hej Abdullahi,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
Jim
JD Sports kundeservice

Rated 5 out of 5 stars

Good Quality

November 24, 2022
Jdsports logo

Reply from Jdsports

Hej Bardan,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
Nicole
JD Sports kundeservice

Rated 1 out of 5 stars

Been trying all morning to place an…

Been trying all morning to place an order via the website, everytime i get to point of payment the site crashes of reports an unknown error. I installed the app and again added everything to my basket and at point of payment, my £250 gift card is now showing us non redeemable, what a complete waste of time and effort. Customer services were useless also.

November 27, 2022
Unprompted review
Jdsports logo

Reply from Jdsports

Hej Judith,

Tak for din henvendelse.

Vi er kede af at høre, at du ikke er tilfreds med din seneste oplevelse på vores websted.

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne. Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
Giedrius.
JD Sports kundeservice

Rated 1 out of 5 stars

Pathetic

Bad service have ever seen

November 21, 2022
Jdsports logo

Reply from Jdsports

Hej Umer,

Tak for din henvendelse.

Vi er kede af at høre, at du ikke er tilfreds med din seneste oplevelse på vores websted.

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne. Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
Amedeo
JD Sports kundeservice

Rated 1 out of 5 stars

Slow delivery

November 8, 2022
Jdsports logo

Reply from Jdsports

Hi Virginia,

Thank you for your inquiry.

If you need help, we are available and happy to help.

Please send an email with your order details to kundeservice@jdsports.dk - order number, customer name, email address, billing address, postal code.

Kind Regards,
Saeed
JD Sports customer care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look