Products arrived quickly. However, when I washed the black Hoodrich hoodie black fluffy coated the whole wash & ruined all the other clothes I washed it with... I had to get the washer professionally... See more
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Products arrived quickly. However, when I washed the black Hoodrich hoodie black fluffy coated the whole wash & ruined all the other clothes I washed it with... I had to get the washer professionally... See more
Company replied
When I went to take my order, they said that they don’t have it knowing that I had received a mail confirming the reception of the order . I had to come and insist 2 times and they finally found it on... See more
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The online shopping experience is sub par. They have a confusing website where the payment looks dodgy for lack of a better word. In addition to this, they ship from wherever they feel like, including... See more
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3 Times have I ordered shoes “fila disruptor” and all the orders got cancelled and I got a refund. So now for the last time I ordered again and first my daughters shoes were delivered but my ordered d... See more
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JD Sports es conocida por ser la empresa de moda urbana y deportiva líder en el Reino Unido. Ofrecemos productos de marcas conocidas mundialmente, así como importantes marcas propias. Consigue las mejores marcas de calzado, streetwear y más artículos exclusivos de JD Sports. Lo último en moda con marcas como Nike, adidas Originals, adidas, EA7, Ellesse, Fila, SikSilk, Puma, New Balance y muchas más.
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I have bought 2 items online,spent over €150, received tonnes of emails confirming my order, saying my order has been sent, when will I receive my order etc. Received my order,had to return one item and it it appears that to send it back I have to pay €10 or can return in store for free. Spent 40min driving to the nearest JD branch,but they couldn't take it back as a paper A4 form , which should come with my purchase is missing! But on the email it's clearly says " Just show this barcode in store for the fast return"!! I had all possible ONLINE receipts, confirmations ets available on my email,but they just gave me the phone number and ask to call and request a PAPER A4 receipt!
Honestly,I think when you spend good amount of money in store, delivery and returns should be free of charge and hassle free.

Reply from JD Sports España
More than Half of the things I ordered on black friday got canceled and took few days to get refund.

Reply from JD Sports España
Great website. Clear, easy to navigate. Very reasonable prices. Communication throughout the order and delivered on time.

Reply from JD Sports España
I have not received the order even though the tracking says it was delivered. I either want the order to be properly delivered or a full refund.
Order number: 769593304

Reply from JD Sports España
the web page is good but the delivery is absolutely terrible. We ordered lots of things on Black Friday, somethings arrived and somethings didnt-

Reply from JD Sports España

Reply from JD Sports España
Very bad service.. cancelling products I ordered. Sending to a pick up point instead of my home. And taking very long for delivery

Reply from JD Sports España
I ordered a pair of trainers in store and was told I’d be notified when they arrived I waited two weeks and heard nothing, on the end I went back to the store and they said they had them there for a long time waiting, they had both my email and my number and I didn’t receive any notifications.

Reply from JD Sports España
Fab delivery service. 48 hours !!! Been waiting 9 days so far for H&M delivery. Top class JD sports

Reply from JD Sports España
Mi paquete de un chándal supply and demand no llevaba ni plástico (bolsa transparente)

Reply from JD Sports España

Reply from JD Sports España

Reply from JD Sports España
LA PAGINA WEB UN DESASTRE TOTAL.
MALA EXPERIENCIA.
COMPRE HASTA 10 VECES PRODUCTOS QUE SEGUIAN ESTANDO EN STOCK, PERO AL FINAL NO ERA ASI... NO HAVIA STOCK...

Reply from JD Sports España
No problem with ordering or the product, it’s just the delivery time. It took 9 days in my opinion this is just too long in 2024, especially when I’m paying for it.

Reply from JD Sports España
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