Hello! I have contacting you for 10 days because I placed and immediately paid and order but I didn't received shoes or refund. I send 3 messages to your customer service and only received AI replays.... See more
Company replied
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See what reviewers are saying
The product descriptions need to be improved (this is not only about the size chart). It was also not possible to filter the products based on availability. One item has been cancelled after placing t... See more
Company replied
Everything is good Upon order confirmation no estimated delivery info came made me panic cut as its the first time I've bought with them and customer service wasn't good when I asked for more info... See more
Company replied
I have both purchased online and been in the actual stores themselves. And they dont dissapoint! The delivery when online shopping could be better because sometimes it takes pretty long. The tim... See more
Company replied
3.3
Average
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good very nice
August 19, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Beat option for online shopping
August 12, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Package that was not received
I had a problem with a package that I didn't receive even though it was said as “delivered”. The claims department email from JD shop simply responded the same email (sometimes even without response) over and over that they will not investigate neither refund because the package was marked delivered. Finally when I sent my sixth email to them explaining that I was not home to receive the package and I showed prove, they finally give me a refund and a helpful response. However, this back and forward still caused me a lot of stress. The shop should be responsible that I ensure my package as the European law. And if not, to support better. I would advise the shop to have a phone number available for the customer. That makes it easier to communicate.
August 11, 2026
Reply from JD Sports Nederland
Beste,
Bedankt dat u contact met ons heeft opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, neem dan alstublieft contact met ons op. Vul het klantensupport-webformulier in door de onderstaande link te volgen. - Voeg de volgende informatie toe : bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
https://www.jdsports.nl/customer-service/contact/
Met vriendelijke groeten,
JD Sports klantenservice
I have filled in the JD Sports customer…
I have filled in the JD Sports customer service form multiple times regarding my cancellation and refund, but I have received absolutely no response. There is also no clear way to contact anyone directly. My order has been waiting in the store since 16 July, and I am still waiting for my money back. Completely unacceptable customer service.
August 14, 2026
Unprompted review
Reply from JD Sports Nederland
Beste,
Bedankt dat u contact met ons heeft opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, neem dan alstublieft contact met ons op. Vul het klantensupport-webformulier in door de onderstaande link te volgen. - Voeg de volgende informatie toe : bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
https://www.jdsports.nl/customer-service/contact/
Met vriendelijke groeten,
JD Sports klantenservice
Just go to the shop.
The shoebox was ugly, broken, taped. The shoes were not fitting well. I wanted to return, first i thought i could return the shoes for free to the shop and had 28 days to return. So after my vacation i found out i had to return them by mail and pay for it. And then i found out i had only 2 week to return to get full money back.
So now i wait for my money and how much i get back.
August 13, 2026
Reply from JD Sports Nederland
Beste,
Bedankt dat u contact met ons heeft opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, neem dan alstublieft contact met ons op. Vul het klantensupport-webformulier in door de onderstaande link te volgen. - Voeg de volgende informatie toe : bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
https://www.jdsports.nl/customer-service/contact/
Met vriendelijke groeten,
JD Sports klantenservice
I had to wait 30mins in the store for…
I had to wait 30mins in the store for the staff to go get it.
August 7, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Parcel missing
I contacted your company many times but unable to get a satisfactory answer.
I ordered shoes from jd sports on 21st July and postnl says they are delivered but they are not delivered to me. Im trying to get this issue resolved but JD SPORTS is not taking any action till yet.
August 12, 2026
Reply from JD Sports Nederland
Beste,
Bedankt dat u contact met ons heeft opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, neem dan alstublieft contact met ons op. Vul het klantensupport-webformulier in door de onderstaande link te volgen. - Voeg de volgende informatie toe : bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
https://www.jdsports.nl/customer-service/contact/
Met vriendelijke groeten,
JD Sports klantenservice
Great experience with good quality…
Great experience with good quality products...I will always chose JD Sports
August 5, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Liked my shoes
August 9, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Everything is good
Everything is good
Upon order confirmation no estimated delivery info came made me panic cut as its the first time I've bought with them and customer service wasn't good when I asked for more info or clarification on the matter. However delivery was fast shoes are great and the specials is amazing
August 2, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
very good promotion
very good promotion, delivery is was good, the service is efficient.
July 30, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
This is completely unprofessional I…
This is completely unprofessional I order Cross 37 Women and I received UGG Men 43, plus still had to pay to return back. Never will purchase in this Store .
August 4, 2026
Unprompted review
Reply from JD Sports Nederland
Beste,
Bedankt dat u contact met ons heeft opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, neem dan alstublieft contact met ons op. Vul het klantensupport-webformulier in door de onderstaande link te volgen. - Voeg de volgende informatie toe : bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
https://www.jdsports.nl/customer-service/contact/
Met vriendelijke groeten,
JD Sports klantenservice
I received excellent order a little later…
I received the order a little later than usual, but in hindsight, that’s to be expected since it came from abroad; still, I received it in the end, and that’s the plus side.
June 23, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
Fast delivery and good customer service 😊
July 29, 2026
Reply from JD Sports Nederland
Beste,
Bedankt voor uw feedback!
Wij wensen u nog een fijne dag toe!
Met vriendelijke groeten,
JD Sports Klantenservice
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