Jem City Reviews 

351
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My son purchased 2 tops. Neither fitted as were too short in the body. Returned for a refund and never received it! Absolutely appalling service and withholding a refund when goods have been returned... See more

Rated 5 out of 5 stars

impressed heavy weight t-shirt, actually better quality then i expected which was great. Nice slightly oversized tee which was what i wanted overall 10/10 product. *one thing to note if purchasing... See more

Rated 5 out of 5 stars

Top company with great products. I think I have almost one of everything in the wardrobe. The heavyweight hoodies are insanely good quality. Love the fleeces and the T-shirts are insanely good and pe... See more

Rated 5 out of 5 stars

The quality of their products is amazing, I recently bought some shorts, sweatshirts and a hoodie and I can safely say they are brilliant. They are soft on the inside and super comfortable, and the de... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store

Written by the company

Founded in the UK in 2020, we're a clothing brand specialising in premium embroidered garments made from the highest quality materials. Since launch, we've proudly served over 35,000 customers with our iconic fleeces, heavyweight hoodies and expanding range of timeless essentials. Beyond fast dispatch times, our focus is on exceptional customer service, with a team ready to support you every step of the way.


Contact info

3.6

Average

TrustScore 3.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(351)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Amazing

Great service, Easy to use website, good delivery time. But most importantly the jumper itself is incredibly comfy, warm and looks and feels amazing. Highly recommend.

February 25, 2022
Rated 1 out of 5 stars

Was exited to receive the jumper but…

Was exited to receive the jumper but unfortunately the quality of the jumper was so poor I had to return it, the jumper was so thin and cheaply made I couldn’t wear it. Which is a shame as the design is really nice that you have come up with, I feel if you put some more money into better quality materials your company could become quite a big player in the fashion world but as it stands at the moment with the quality I fear it will only ever be a one purchase company for a lot of people.

February 19, 2022
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

MONACO JC JACKETS

I bought the Monaco JC jackets both in grey and black, and they were superb. The design was amazing and the fitting was perfect as I ordered a Large. I really appreciate the discount code that they provided me with and would definitely be back for more ! I’m excited ! 🤩 Furthermore , the customer service was excellent, keep up the great work 👌

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Comfortable and stylish jumper

Comfortable and stylish jumper. Would recommend

January 31, 2022
Jem City logo

Reply from Jem City

Thankyou for the kind words Tyler. Really appreciate that. Return customers get a discount so if your after anything in the future just shoot us an email.

Rated 5 out of 5 stars

Best quality and most comfortable…

Best quality and most comfortable fleece I have ever worn! I got the Monaco blue navy and it’s 🔝

January 31, 2022
Unprompted review
Jem City logo

Reply from Jem City

Top man Christian!
Happy your happy. Your recent order has also just been dispatched will be with you in the next day or so!

Rated 5 out of 5 stars

Great service

Great service. Efficient from the point of purchase. Great quality product and good fit

January 31, 2022
Unprompted review
Jem City logo

Reply from Jem City

Really appreciate that neil. Enjoy your order Thankyou for shopping with us

Advertisement
Rated 1 out of 5 stars

Really low quality not what I expected…

Really low quality not what I expected and the product doesn’t even have tags and labels. Really disappointed after waiting for a month for just a delivery. They need to improve on the quality and the whole products. It’s bad

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality and style

Great quality, absolutely love my sweaters and can’t stop wearing them.
I’ve received compliments every time I’ve worn them and will be purchasing more.

January 22, 2022
Jem City logo

Reply from Jem City

Happy to hear it Emma. Appreciate the support.

Rated 5 out of 5 stars

Product is always good

Product is always good, my last order came really quick and looks super tidy, love it

January 19, 2022
Jem City logo

Reply from Jem City

Appreciate the support Alex. Let us know next time you order we will sort you a returning customer discount.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look