Jenny's Store Reviews 

76
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, reliable delivery service, and the incredibly helpful customer support team that always responds very quickly. Many people mention that items arrive safely within a reasonable timeframe and function wonderfully, making them eager to purchase from them again in the future. However, some reviewers were not happy with the noise-canceling performance, noting that these specific features could be improved or made very little difference during daily use. A few other people also felt that shipping took a bit longer than expected due to external transit issues.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic sound quality,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the build and sound... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and smooth processes.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support as always kind, reliable,... See more

Staff

People report positive experiences with staff, highlighting helpful and quick responses. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery took a bit long but thats because there was a holiday in between but overall worth the wait cause it got shipped pretty much right after and it arrived quickly after that ! The quality is act... See more

Rated 5 out of 5 stars

Jenny gave me a set of headphones, and honestly, I've been absolutely thrilled with them. There were no problems whatsoever with the shipping process; they arrived much sooner than anticipated. Everyt... See more

Rated 5 out of 5 stars

Got a pair of Max V2 TB last year and needed to update software in order for them to work with the new iphones (I could not do it through flycc). Through Whatsapp, I received the relevant firmwar... See more

Rated 5 out of 5 stars

So, I bought a pair of Pro 2’s v5.4 and they just arrived yesterday. The headphones are better than I expected. They feel premium and look amazing. I’m not an audiophile by any means but, they sound g... See more


Company details

  1. Electronics Store

Written by the company

Jenny's Store - Great earbuds for cheap! The products you want, just cheaper.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(76)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

unrivalled

i buy the V3E exclusively and find the sound quality is even better than the originals. super pleased with the purchase and its already my 3rd time buying. value for money with top notch quality to match. very friendly and assuring as well with no issues with delivery! thank you so much and wishing more good years ahead!

October 13, 2025
Unprompted review
Rated 4 out of 5 stars

Good & Less good

Jenny is a decent seller. I ordered a V5.2HR from her a while back, but they unfortunately came in defective. Thankfully, Jenny offers warranty, so I just had to ship them back to her so she could replace them.
She did say she would cover the shipping costs, but she ended up not doing so...
Anyway, fast forward to a few months ago, when I eventually lost the case of my V5.2HR and ordered one from her via WhatsApp, I had also lost the vents, which I informed her of. She did send me the vents free of charge with the case, which is nice, but she sent me a TB case instead of HR, which now leads up to my unit not being to pair properly with my phone, and being unusable, as the earbuds are a bluethoot device each, and I can't reset them...

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Quick delivery, great support and products

September 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service and shipping!

Great customer service and shipping! The earphones feel and sound great! Will purchase again in the future

October 10, 2025
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Thank you so much for the awesome feedback! 💪 We’re happy to hear you loved the earphones and had a great experience with our service and shipping. Can’t wait to have you back again! 🙏

— The Team

Rated 4 out of 5 stars

Updated review

After my initial review, Jenny contacted me via WhatsApp to sort out the AirPods issues. She guided me through troubleshooting, and we found the problem was a disconnected internal ribbon cable that caused the earbud to stop working. They’re functional again now, and I’m grateful for Jenny’s effort to help fix this, even if it took some time.
The AirPods have some other issues, including ineffective noise-canceling and transparency modes, and a case battery that doesn’t show up on my iPhone. The initial support could’ve also been better. For the price, they’re good enough and not the worst option out there, but the short warranty period is a limitation. Thanks to Jenny for guiding me to a solution, but improved quality control and more professional communication would make for a better experience.

October 4, 2025
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Hi there, we’re really sorry to hear about your experience — this is definitely not what we strive for 😔. Quality and reliability are very important to us, and your feedback helps us improve. Please reach out to us directly on WhatsApp so we can make this right and look into a solution for you.

Thank you for bringing this to our attention! 💬

— The Team

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, I highly recommend it.

October 2, 2025
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Thank you so much for your kind words! 🙏 We’re really glad to hear you’re enjoying it — your support means a lot to us. 💙

— The Team

Rated 5 out of 5 stars

everything went so well

everything went so well, Jenny was helpful all the way through.
The product it’s insanely good and well done.
100% will buy again

October 2, 2025
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

That’s amazing to hear! 🙏 We’re thrilled everything went smoothly and that Jenny could help you along the way. Enjoy your new pair — and we’ll be happy to have you back anytime! 💙

— The Team

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Rated 5 out of 5 stars

Great quality product

Great quality product, guy always answers his emails quickly. And provides tracking number and lots of help if your confused on something

September 24, 2025
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Really appreciate the great feedback! 🙏 We’re glad you’re happy with the quality and that our support could help you out along the way. Thanks for trusting us — enjoy your new pair! 💙

— The Team

Rated 5 out of 5 stars

excellent experience

I can only recommend this website if you're looking for an affordable product with very good performance.
No issues with Order, Tracking, or Support.

Order delivered in 12 days

Thanks

September 17, 2025
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Thank you so much for your kind words! 🙏 We’re really happy to hear everything went smoothly — from order to delivery. Enjoy your new pair, and we appreciate the recommendation! 💙

— The Team

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Rated 5 out of 5 stars

Very good airpods

Very good airpods, got the 5.2 TB and is very happy with them.
The payment is a little tricky tho, through mercury.io but it worked out well and recieved them in Denmark 2 weeks after ordering.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

its a fraud

its a fraud
they link to a mercuryo platform to pay with bitcoins and money dissapear and order too

April 10, 2024
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business.
Thanks.

Hey MCArmen,

I'm sorry to hear that you're dissatisfied with our service. However, I can guarantee you that we are not a fraud. You should have received an e-mail confirming your order after you paid, though if you did not please reach out to us on WhatsApp at +86 133 3655 7084.

Best regards,
Conner

Rated 5 out of 5 stars

Wanted to make a purchase with a credit…

Wanted to make a purchase with a credit card in the USA could not figure out how no help, canceled order.(correction) I have been in contact with customer service, they have answered all of my questions and have been very helpful, this is one of the verified companies to work with for purchasing earbuds along with Earhive who I have already purchased from.

April 4, 2024
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Hi Jeffrey,

If you need help ordering please reach out to us on WhatsApp at: +86 133 3655 7084

Have a great day.

Best regards,
Conner

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Rated 5 out of 5 stars

The WhatsApp number is very responsive…

The WhatsApp number is very responsive and kind. I'm excited to receive my order.

Edit: I just received them, the shipping took a bit; however it was just the carrier's responsibility. Overall the Airpods Pro are great.

4/28/2024: After 6 months, these Air Pods have held up great. I have dropped them many times but they have only slightly scuffed. The audio quality is just as good as when I bought them.

September 23, 2023
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Hello,

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our customer support. We're just as excited for you to receive your order!

Best regards,
Conner
TrustPilot Manager for Jenny's Store

Rated 5 out of 5 stars

great seller.

August 25, 2023
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Hello,

Thank you for taking the time to leave a positive review! We're delighted to hear that you had a great experience with us at Jenny's Store. Your 5-star rating is greatly appreciated and serves as a testament to our commitment to excellent service.

If you have any further feedback or questions, feel free to reach out. We're here to ensure your satisfaction.

Best regards,
Conner
Customer Relations, Jenny's Store

Rated 5 out of 5 stars

very good quality

June 22, 2023
Unprompted review
Jenny's Store logo

Reply from Jenny's Store

Hello,

Thank you for sharing your concise yet appreciative review! We're pleased to know that you find the quality of our products to be very good. Your feedback encourages us to maintain the high standards that we strive for.

If you ever need anything else or have further feedback, please don't hesitate to let us know. We're here to ensure you have a positive experience with us.

Best regards,
Conner
Customer Relations, Jenny's Store

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