I contacted customer service to report when I received my order and it was missing a makeup brush. The rep was apologetic and said they would ship the brush. I received a package, but it was eye sh... See more
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Company details
- #14 of 29 best companies in Cosmetics Industry
- #78 of 145 best companies in Health and Beauty Shop
Written by the company
💄 Makeup + Skincare 🌱 🎉 Celebrating 55+ Years of Beauty ✨ Makeup doesn't have to be expensive to work 📸 #JeromeAlexanderCosmetics
Every Woman Deserves to Feel Beautiful!
Written by the company

- Makeup doesn't have to be expensive to work.
- Jerome Alexander, the man behind the makeup, has always had women in mind when creating makeup. He believes that his biggest role in the beauty industry has always been to be an educator. Jerome has dedicated most of his career to teaching women how to look their best and enhance their beauty—without the help of a makeup artist—and instead, become their own makeup artist. Jerome Alexander will teach you everything that you need to achieve your flawless, picture-perfect look.
Free Shipping on Orders $49+
30 Day Customer Satisfaction Guarantee

Contact info
15820 Euclid Avenue, 91708, Chino, United States
- 1-888-886-6304
- support@jeromealexander.com
- jeromealexander.com
Hasn’t replied to negative reviews
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My experience was wonderful
My experience was wonderful! My product came on time. Boxed beautifully! As always I love the smooth texture and finish!!Thank You!!,
Love it
Everything I ordered was amazing!first time trying a spray foundation so I was nervous but I love it . I did need to reorder though because I ordered the foundation a little to dark for my skin
Love the product
Love the product. Really like the CC cream!! Skin feels really good 👍
I love the makeup that adjusts to my…
I love the makeup that adjusts to my skin color. I’ve tried many, but this makeup stays and looks natural. Will keep using it. Shipping is timely, price is reasonable. It’s the best. Thank you.
I never received the product I bought
I never received the product I bought. Says it was delivered but have not gotten it
I absolutely love the air brush…
I absolutely love the air brush foundation. Been using it over a year now!
Perfect makeup
The color matches my skin perfect. I'm a middle aged women and it does NOT lay in my lines, matter of fact it makes me look younger gives great appearance.
Courtesy notices on upcoming shipments
I didn't recall having auto refills after my first order. While I would have accepted an offer to reorder, I think a courtesy notice that an auto shipment was coming would have been appreciated.
I am trying to get u to stop sending me…
I am trying to get u to stop sending me pkg. How do I do this. Have not ordered. I have a pkg here that I am trying to send back,and now I have another one.
I wouldn't know how the product is…
I wouldn't know how the product is because i haven't recieved it yet!!! It's been over 3 weeks now ive been waiting.
I love this product I doesn't Crack…
I love this product I doesn't Crack our skin on us older women. Loveit
I need to order a bit darker color.
Very pleased with the product
Very pleased with the product. Been using it for several years. All of their products are as they advertised. I would recommend using it to anyone.
Great and affordable product
Great and affordable product. I look forward to reordering my current makeup and trying new items.
Not what I expected
I love JA airbrush makeup but this wasn't what I thought it would be. The primer is excellent and makes your skin silky smooth but the colored can is very very light. You pick your color match so I guess I expected a little more coverage
I love the way the makeup goes on…
I love the way the makeup goes on smoothly and blends in to my perfect color.
From day one. Amazingly good.
From day one, the cosmetics that I have pruchased have continuously proven to be amazingly good in applying it and in my appearance every way.
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