Jesrose Reviews 

215
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find a wide range of products available, appreciating the smooth ordering process and the ease of fitting peel and stick tiles for home projects. Many people describe the lovely designs and surprisingly realistic appearance that help transform their rooms nicely and successfully. Some reviewers were not happy with customer service, mentioning long communication delays and entirely unhelpful responses when attempting to resolve problems. A few other people also felt that the overall quality was quite poor, frequently experiencing frustrating issues with tiles peeling at the edges, fading colours, or arriving in completely incorrect shades.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers describe the items as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting terrible materials, peeling tiles,... See more

Order

Consumers express deep frustration regarding their order experiences, highlighting missing items, incorrect... See more

Customer service

Users describe negative interactions with customer service, frequently highlighting unresponsive support and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I followed this business on ig and was very excited to buy from them once I'd bought my own place. I wish I hadn't invested so much money as after two months of finally having put down the t... See more

Rated 2 out of 5 stars

I ordered tiles that were described as pink but when they arrived they were beige. All they wanted to know was if I’d ordered a sample, but I only needed three tiles and samples are expensive! Plus I... See more

Rated 2 out of 5 stars

Feeling disappointed. We were looking for some nice vinyl floor tiles for the bathroom. The website is great & nice choice of colours & patterns. Ordered 3 sample tiles & read the info about print run... See more

Rated 2 out of 5 stars

Poor quality, ripped in places, very slippy when wet ( bordering dangerous) ordered 2nd batch which i know can alter slightly, but for the squares to be a different size was shocking as the floor is m... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

Jes Rose is a UK based small business and the UKs leading vinyl supplier and the home of upcycling, self adhesive vinyl, peel & stick tiles and other DIY related products! We strive to supply you with the highest quality peel & stick products you can use on upcycling and in and around the home projects. We have over 500 unique designs which can be used on the majority of our products & we can even change the colour of most designs to suit your particular project.


Contact info

3.0

Average

TrustScore 3 out of 5

215 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(215)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Not just for homeware! Used elsewhere too

Used this to vinyl my laptop amongst many other things In my office & it’s worked a treat, it’s been on now for over a year and not budged at all!

It’s amazing quality, delivered well within expected time frame.

Get samples first as the different options will only work on certain surfaces which helped me a lot when choosing !

July 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Game changing for a DIY glow up

I found Jesrose on instagram and was impressed with the designs and versatility. Jes was great with my enquiries and sent samples quickly. I used the astral pink design to cover my old bumpy kitchen tiles. The tiles are fab. Great, rich colour and design, easy to place, cut and lay. The team had to split my order and contacted me to inform me why. They were extremely helpful and responsive and the product speaks for itself. Our kitchen was being tiled and the tiler himself was amazed with the floor vinyl tiles. It’s breathed new life into my kitchen, is warmer on my feet and cleans really well. It took me about 6 hours to lay them but that’s mainly because my kitchen is all on the wonk. Definitely a game changer product and happy to support a small business. Thank you Jes and team🫶🏼

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Love love love

I LOVE jes rose vinyl!
I’ve used it throughout my home & the quality is unmatched.
It came relatively fast too which was great.

There are so many patterns to choose from which is the only negative because it takes me ages to choose 😂

Sooo worth it!!!

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

I have just moved into a new apartment…

I have just moved into a new apartment and knew the tiles would be perfect in my kitchen, on the back splash. The website and ordering process was so easy & when I came it was super easy to apply. I love the print, it’s made such a difference to the space.
I’ve followed the Instagram page forever and really love supporting independent businesses. Keep up the good work :)

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Reccommend 😊

So pleased with the quality of the wall and window vinyls. Highly recommend. I needed bespoke sizing and the team were super helpful to ensure i was ordering the right spec. It’s completely transformed our kitchen and bathroom door.

May 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Great choice and quality

Great choice of products that means I can repurpose furniture rather than having to buy new and in my new house where there is nothing “wrong” with any of the fixtures and fittings I can just add my stamp until we’re ready to change things. Looking forward to up cycling our kitchen worktops next.

April 30, 2023
Unprompted review
Rated 1 out of 5 stars

Ridiculous turnaround for samples and poor quality

I can understand that if you are placing a big order that the tiles will take some time to be dispatched, as they are made to order but I find it ridiculous the samples are also made to order. It states in the website to be sure of what you are orders and to have bought samples beforehand as they don’t offer refunds. It therefore begs the question why there are no samples good to go and instead long delays for dispatch to customers waiting to place orders. I think 7-10 days turnaround for samples is a poor show. I ordered on April 24th. They did not arrive until 3rd May. They are just pieces of vinyl covered with sticky back plastic. I would not buy as one of the samples came with what looked like a pubic hair and other dust hairs visible on the tile (I’ve sent them an image). I will buy a vinyl sheet or proper tiles or commercial branded ones that won’t have these issues. They are just not the quality you make them out to be.
Despite admitting fault and refunding me, they tried to get this review removed by questioning it’s legitimacy. Buyer beware!

April 24, 2023
Unprompted review
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Reply from Jesrose

Hello, thanks so much for taking the time to leave your feedback. As mentioned via our email conversation yesterday we are a small business & make all of our samples to order also. We do not have the capacity to store 100 + designs & their samples or the investment to make all of these & let them sit in a warehouse. This is mentioned within our turnaround also so customers are aware before ordering samples are also made to order. Your order was dispatched promptly within the same week of ordering on the 4th working day way ahead of scheduled turnaround time. When buying from a small handmade business you unfortunately do not get the speed you would get with fast product chains but I can assure you the quality is second to none and worth the wait. We try our absolute best to make each & every customer’s experience the best within Jes Rose & a dispatch turnaround of 4 days from a small business is super fast! Hopefully one day we will have the ability to hire, grow & get a quicker turnaround time as the years move on :)


Response to edited review- Hello, thank you for editing your review, I'm glad to hear they arrived in 6 working days ahead of expected 7/10 working day turnaround.

Response to 2nd edited review- Hi again, I honestly think there is or was nothing we could have done to make you happy during your experience with Jes Rose; I’ve tried being helpful, responsive via email & do all I can to be the best we can. After reading your string of 1 star reviews to other small businesses just like us who also sound like they have exhausted all efforts to make you happy I truly believe we couldn’t have done anything more or better than we are doing. Thankfully our wide range of honest 5 star reviews reflect our products & efforts.

I have also refunded your order & wish you the best in completing your project.

Thank you!

Rated 5 out of 5 stars

Second review from me :)

Second review from me :)

I nabbed some vinyl in the sale, and I'm impressed! I've previously covered a piece of furniture in vinyl I bought from another supplier, but it wasn't anywhere near as thick as Jes Rose vinyl.

This is thick enough to cover well, but not so thick I found it hard to work with. The quality is amazing, and I have a couple of other projects lined up already!

I've turned a piece of ikea furniture, from drab to fab!!

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

AMAAAAAZING!!!!

AMAAAAAZING!!!!

We ordered the stick and peel tiles and this has just transformed our tiny hallway so much and it looks incredible. We had so many compliments from F&F.
Quick response from Erin so friendly and helpful.
Quick delivery
Would have given more stars if I could.
If I had to say anything negative- it would be that the tiles were slightly expensive- however the quality is amazing.

April 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Renter must haves!

If you are renting then these vinyls are an absolute must to glow an otherwise basic place. So easy to apply too! No DIY skills required. X

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service, great product

This company staff are very friendly provide great customer service, responding to queries in a timely manner. I purchased the printed vinyl for windows, the product is really good quality and extremely easy to apply. I will most definitely be using them again and would highly recommend.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

So EASY

I used the peel and stick tiles. The quality is really nice and they're quite warm underfoot compared to the old tiles we had. I ended up putting down self levelling compound over the old flooring because I didn't want to risk them not sticking well or showing grout lines. That was also surprisingly easy, so I'd recommend it to anyone. I had never done it before.

The tiles went down FAST. It was a rectangular room, but like most old houses, not exactly square. I put down all the full tiles first, then used a ruler and a stanley knife to get nice clean cuts. All said and done (including the screeding) took me about 3 hours. Tiling itself took about 2, with most of that being measuring and cutting all the half tiles.

January 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Bloody brilliant!

From start to finish I was so impressed. Great range to choose from. Website clear and full of useful tips. Easy to order samples which I received quickly and I’ve now used vinyl for so many upcycles and it has been so easy to use and the quality of finish is superb

January 17, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered vinyl to decorate my children’s playroom

I ordered vinyl to decorate my children’s playroom. Turnaround time was quick & when it arrived, I was actually surprised at how good quality it was! I left the vinyl on for nearly a year and then peeled off without any issues. I will absolutely use again. Thanks jesrose!

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Really happy with the quality

I ordered my vinyl just over a year ago, I was really happy with the quality and the vibrancy of the colours. I recommended it to my friend and hers also looks great. For my project I was doing leopard print stairs and this was just the product I needed ! A year on and it's still going strong :)

January 17, 2022
Unprompted review
Rated 1 out of 5 stars

Be more aware when reading

Be more aware when reading. I assumed incorrectly that I would be receiving a tile or at least half one as samples. So I ordered 2 of one style and 3 of another. Thinking I could put them up and just look and see how I feel about them in the bathroom and kitchen. The samples where a quarter of the size and patterned so I couldn't even match them up to see how the pattern would look. Really dissapointed with the whole process, also had to wait until after the 5th Jan for the order to be processed and receiving then only receiving today 14th Jan. And it is just a printed picture on sticky plastic. I for some daft reason was expecting more.

January 14, 2023
Unprompted review
Jesrose logo

Reply from Jesrose

Hi there. Thanks so much for taking the time to leave us a review. All sample sizes are noted clearly on the website. Peel & stick tile samples are half a full tile (15x30cm) & vinyl roll samples are just shy of A5 size. We are a small business and our warehouses were closed over Christmas like most others, opening on the 5th January. As you can imagine we had a lot of orders from Christmas to the 5th Jan to get through but did our best to get all orders out within the promised 10 working day turnaround time from the 5th January. This was achieved & this turnaround time was added to all email confirmations & the turnaround time page on the website so that customers were aware when placing an order of the timings. I feel the 1 star review is a little unfair & damaging to a small business like us given the scenario as we have all information correctly advertised on the website including shipping times & sample sizes too. In the future please note we are a very friendly bunch here at Jes Rose & would appreciate an email from yourself so we can be given the chance to assist you & fix your issue before leaving a 1 star review without giving us a chance to help!

Take care, Erin

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Rated 5 out of 5 stars

Sooooo happy

Luv my floor. I wanted a very presise colour and the company made it happen. Special mention to Erin who was in touch with me at every step and helped me cut down price as as always I want the most expensive things. Lol

November 25, 2022
Unprompted review
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Reply from Jesrose

Thank you so much for taking the time to leave a lovely review. I am so glad I was able to help you throughout:)

Erin

Rated 5 out of 5 stars

beautiful vinyl tiles…

Finally got time to add my beautiful astral star vinyl titles to my en-suite and I just wanted to say they have made such a huge difference to the room, it’s brighter, softer on our feet and just looks beautiful! I got samples from a few different companies and these titles are just a different level of quality! Easy to apply, very sticky (these things are not coming off anytime soon), the thickness and top coat that feels soft but is waterproof. Amazing product and would recommend to everyone!

On a personal note, I suffer from PTSD and this en-suite was a room I could not use due to flashbacks and panic attacks and I decided to take back control change the room with these tiles and I really can’t thank you enough for making this product as once we finished it, myself and my husband cried and danced in it! It’s made a huge difference to me and I thought you should know!

December 21, 2022
Unprompted review
Rated 3 out of 5 stars

Samples delivered on the 15th working…

Samples delivered on the 15th working day after ordering. I’d understand printing to order for final orders, but why not keep samples in stock ready to post?

Image quality varies between designs. Some are so low-res and therefore result in a poor print. I wasn’t expecting that at all.
Given how long it took for samples to arrive, I’ve since realised I can just get my own designs custom printed in a fraction of the time (and at a lower cost).

I personally am unlikely to shop with JesRose again due to the slow turnaround and the inconsistent quality between the designs.

October 16, 2022
Unprompted review
Jesrose logo

Reply from Jesrose

Hi Alex, thank you so much for your review. I really appreciate hearing your experience. I would be keen to speak with you in regards to your sample order as we haven’t been aware of any orders being dispatched over our 10 working day turnaround time recently & I am concerned this could be a courier issue delaying your order getting to you which I would like to investigate further into.

As a small business with only a small amount of storage we are only able to keep some samples printed, ready to post but some do need to be printed which fall into our turnaround time. As we have over 500 designs we would need a large area to stock two types of vinyl types for each design. We do have a banner on the website noting turnaround time is 7-10 working days & this includes samples which are also mostly made to order. It’s sad to hear you have found elsewhere to get your own designs printed but I would love to connect with you & work with you by offering a discount on a custom design order from yourself in the future which will hopefully regain your trust in our business! I’m not sure if you are aware also but most of the time we are able to rush orders free of charge if we are notified. I hope all of this helps & again I am very sorry we let you down this time but hope we can help you in the future!

Erin - JesRose

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