Dire. Utter rip off. Shitty service from the minute we were pickup at the airport. I refused the extra insurance because I'd already paid for extra insurance via Jet2. Woman then refused my credit... See more
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I WOULD RATE JET2 CAR HIRE 0 STARS IF I COULD absolutely robbed of over £400 whilst on holiday, half of our spend that has taken us months to save to end up without a car, a further £1,500 taken... See more
DO NOT USE JET2 CAR HIRE - they use a firm based in Dublin called Cartrawler to book cars. We wanted to hire a care for 2 weeks touring the Algarve. We were picked up at the airport and taken to the... See more
Arrived to be told I had booked through a broker called car trawler, not jet2 or Alamo, this was neither obvious or transparent. My Excess on an uncleaned Dacia would have been £1750. to reduce this w... See more
1.2
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148 reviews
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Appalling Customer Journey - never use this company!
I have just called Jet2 car hire on 0800 655 6182, 11.08.19 at about 15:50. I'm utterly disgusted with the individual I spoke with. I called to ask for advice. My Father is in intensive care following a heart attack and subsequent triple heart bypass and is no longer able to go on holiday. I was mid way through explaining the situation when the agent cut me off and said I'm not able to discuss the booking with you due to GDPR regulations. I'm fully aware of GDPR regulations working in a financial institution myself. All I was asking for was general process advice even if that was we need to wait until my Father is in a position to speak. I requested that perhaps he had some compassion and waited for me to finish explaining about by Dad instead of cutting me off. Had he of let me finish and then politely said something along the lines of 'sorry to hear about your fathers situation, whilst I'm not able to directly help you with his booking if you have his booking information you might be able to login and manage his booking, if you haven't then it will need to wait' But no he did not handle the call in that way at all. What if I had been going on to say my Father had died, he didn't know at the point I had got to as he just cut me off dead and spoke over me. Needless to say we will never be booking with Jet2 car hire or using any of Jet2 services again. A totally appalling customer journey.
August 11, 2019
Unprompted review
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Please do not use jet 2 car hire when…
Please do not use jet 2 car hire when travelling to Alicante in Spain.
It is another case of British holidaymakers being RIPPED OFF by SPAIN.
You pay for car hire online then they say you need full insurance so you have to pay more money.
Then when you get to Alicante they use a company called wiber who charge you for the insurance again as you need their own insurance.
PLEASE DO NOT ALLOW THiS TO HAPPEN TO YOO it will be a nightmare start to you holiday
August 9, 2019
Unprompted review
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