Ease of booking. Would prefer to be able to choose each flight rather than have the entire schedule selected for me. Sometimes the plan does not suit. Makes it more difficult I know but I had already... See more
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Review summary
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The booking experience was straight forward and easy. Passport details were not required which is different to previous experiences. This aspect has left me wanting to confirm this detail but as I fol... See more
TL;DR: Generally a good experience with responsive customer service and a fast refund, but Jetabroad's system should better synchronise with airline availability to avoid selling tickets... See more
Company replied
Booking went well, still haven’t got the tickets yet. Hoped for a better way to communicate
Company replied
Company details
Written by the company
Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/
Contact info
2067, Chatswood West, Australia
- jetabroad.com
3.6
Average
4K reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked multi cities ticket
I book flights to Thailand, Vietnam and Bali. Great price and everything was verified and communicated nicely to me. Very happy overall.
September 24, 2025
Booking system easy and follow up email…
Booking system easy and follow up email was prompt and received confirmation email in a timely manner too so far very happy.
April 14, 2026
Smooth online booking service with…
Smooth online booking service with affordable prices
April 9, 2026
Great customer service experience with Jetaboard
Great experience with Jetaboard. Their pricing was competitive, and the customer service team was responsive and easy to deal with. I ended up being charged extra for my luggage during checkin BUT the jetaboard team were quick to process my refund so that I’m not out of pocket. Really appreciated how fast and smoothly everything was handled on the issue. Will choose them again.
March 27, 2026
It was good but hard to work out how to…
It was good but hard to work out how to book flights for more than one person so we all get on the same flight
April 14, 2026
Review / Public Complaint for…
Review / Public Complaint for Jatabroad.co.uk
I had an extremely disappointing and misleading experience with Jatabroad.co.uk. The website advertised flight prices through Skyscanner at around £3,401, which is why I clicked through to book. However, after spending time entering passenger details and proceeding through the booking process, the price suddenly changed dramatically.
When reaching the payment stage, the price jumped to £6,976, which is more than double the advertised amount. At another stage it displayed a message saying “That low price just got away” and tried to justify the new inflated fare.
This feels like a classic bait-and-switch tactic — attracting customers with unrealistically low prices and then increasing the fare once they are invested in the booking process. It wastes customers’ time, creates frustration, and is highly misleading.
I strongly believe websites should advertise genuine live prices, not lure customers in with prices that are unavailable or impossible to book.
My concerns:
• Misleading pricing shown on comparison sites like Skyscanner
• Massive price increases during checkout
• Wasting customer time collecting details before revealing true cost
• Unfair and deceptive sales tactics
I would not recommend using this company based on my experience.
I will also be reporting this matter to Skyscanner, Trading Standards, and the Advertising Standards Authority (ASA) for misleading advertising.
April 14, 2026
Unprompted review
Reply from Jetabroad
Hi Naveed,
We are very sorry to hear that your experience trying to book with us was not a positive one. Jetabroad is an online flight agency, we source our flights and seat availability from the airline reservation systems directly. Airlines change pricing continuously, for a number of reasons including fares expiring, or seat availability changing, etc. These prices are dynamic as the airlines keep updating their inventory.
If you need any assistance to book, please see the email our team sent to you and reply to that.
Got the ticket ontime and very fast
April 8, 2026
Takes the worry out of finding the most suitable and best flight.
I have used Jetabroad previously and each time the service has been excellent. The site itself is easy to navigate and the information regarding flights is detailed. Jetabroad provide a thorough search and find the best prices. I have recommended them to friends.
April 11, 2026
Great experience for cheap tickets.
JetAbroad was very prompt with the handling of our booking to Stockholm flying China Eastern. All correspondence was swift and accurate. I have no hesitation to recommend JetAbroad for cheap tickets.
April 10, 2026
Do not use this company if you want to make it to your destination
Do not use this company. I booked airline tickets and the day before my flight realized there had been a change to my ticket that meant I missed my connection and had no other options that day to make it to my destination. Neither Jetabroad nor the airline let me know of this change. Nor did Jetabroad help me secure a new ticket. However, they still want to charge me their fees!
April 9, 2026
Unprompted review
Reply from Jetabroad
Hi Amanda, Kindly advise your booking reference so we can look into your matter.
They did not provided complete…
They did not provided complete information from the begining and not accuracy in the Airlines booking number.
April 4, 2026
I booked a flight and turns out that…
I booked a flight and turns out that the day was wrong went to reschedule it 10 hours after purchase and they denied refund, usually 24 hours refund is possible.
April 6, 2026
Reply from Jetabroad
Hi Abdolmajid, We are sorry that your booking experience with us did not meet your expectations. Jetabroad do not have a 24hrs cancellation policy unfortunately. Any changes or cancellations after the booking is made is as per the airline's policy.
I would deal with them again
They will respond to emails but there is no customer service number if you need to speak to someone. Overall, I'm happy with the service and would use them again.
March 6, 2026
Worst experience
I have had a terrible experience trying to reschedule flights then submitted the form to request a refund but had no update on this at all. It has been going on for 2 to 3 weeks now.
Been really difficult to get a straight answer on my refund. I had to fork out a lot to get back home and has left me in a difficult position. I am questioning every day when I will receive my refund.
March 16, 2026
Unprompted review
Reply from Jetabroad
Hi Topaz, I can see that your booking is cancelled and your tickets are already submitted for refund with the airline. Please note that once we submit the tickets for a refund, the processing times are not in our hands. The airlines process refunds as per their own timeline. Given the war in the middle east, most airline's response times are slower than usual. As our team have advised you in emails, refund processing times can vary between 4-12 weeks. We request that you don't chase your refund prior to this time. We thank you for your patience in the matter.
A trip from Christchurch to Honolulu…
A trip from Christchurch to Honolulu was changed. The new flight has me arriving a day late, and has 3 layovers, one of which is over 16 hours long. I have emailed them. They said call the airline. I called. The airline said they aren’t authorized to make the change . This is not good.
April 7, 2026
Reply from Jetabroad
Hi Joan, I can see that you are in touch with our team. Our team are working on your change request and will get back to you shortly.
I found the Jetabroad team very helpful…
I found the Jetabroad team very helpful and responsive over a ticketing issue. They kept me well informed and provided options for us.
April 7, 2026
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