Jetbull 

Reply from Jetbull

Sep 26, 2018

Hi Stefan,


We are truly sorry you have encountered this situation. We would like to confirm that this situation is currently being addressed by our Financial Department. Our colleagues from the Customer Support Team are currently awaiting their feedback and we hope to get this technical issue solved in the shortest time possible.

We appreciate that you have taken the time to let us know your feedback and please be ensured that we will process the withdrawal in discussion as soon as we can.

If there is anything else we can help you with in the meantime, please do not hesitate to contact our Customer Support Team on e-mail at support@jetbull.com or on Live Chat.


Update:


Hi Stefan,


Our Customer Support Team has recently sent you an e-mail regarding the resolution of this situation. The issue at hand has been caused by the restrictions which have been recently added for Serbian players. Unfortunately, the payment methods have been automatically removed by our Technical Department when the restrictions were enabled.

Our colleagues have been working around the clock to manually add these payment methods back to your account, while taking into account the legal considerations at hand. We are happy to let you know that they have successfully enabled the payment options you previously used and as soon as you notify our colleagues upon your withdrawal request, they will approve it so that you don't waste any bit of time!

We appreciate your constant feedback regarding this, as it helps us further improve. In the future, we will have a new perspective on such situations and we will be able to address things much quicker, although we are glad they rarely ever occur. You are a valuable user and your cooperation with our Customer Support Team has been very helpful to us. We are sorry that Serbia has been restricted and we hope that you felt the #purepassion during your experience with us.

Please be ensured that we never intended for this to happen as we highly value our user's time and money. Your positive experiences and winnings always help us develop and we never want to stop growing!

If you have any further concerns or questions, we are here to address them. Our Live Chat and e-mail support (available at support@jetbull.com) are always at your disposal.


Kind regards,
Your friends at Jetbull.com

Reply from Jetbull

Sep 24, 2018

Hi Baiba,


Thank you for letting us know your feedback, your time is much appreciated.

We can see that you have been contacted on e-mail by one of our DK managers. We are sorry for the delay in our response, as we have received a highly increased number of requests. We are doing our best to get back to you in the shortest time possible, so please do not worry as we will always reply to your messages.

If you encounter any difficulties or have other questions, do not hesitate to send us a new message at support@jetbull.dk or ping us on Live Chat. We are always happy to help!


All the best,
Your friends at Jetbull.dk

Reply from Jetbull

Sep 10, 2018

Dear Kevin,

We’re sorry to hear you encountered this situation. First of all, we would like to apologize for taking a while for our Customer Support Team to answer your emails.
Also, it’s true that during the last few days our Live Chat was stopped, this measure was taken as we were a bit overwhelmed by the number of requests we received following some campaigns we did a while back. Our Support Team is working around the clock to make sure all requests are being dealt with and as of today we have the Live Chat back online as well.
Regarding the particular issue you reported, we checked our system and your bet was corrected in the meantime and the funds were returned to your account. This wrong settlement was caused by a technical error in our system, please accept our apologies for any inconvenience caused by this.
Should you need any further assistance from our side please don’t hesitate to get in touch with us anytime.

Kindest Regards,
The Jetbull Crew

Reply from Jetbull

Aug 30, 2018

Hi Robert,

We’re sorry to hear your experience with us wasn’t very pleasant and we apologize for that. We would like to assure you that at Jetbull we do value customer satisfaction more than anything and we strive to offer our players the best quality services, thus ensuring a pleasant gambling experience. Regarding the response time, the reason why it took us longer than usual to reply to your message is that we had a huge number of requests during the last few days and it took a while for us to get to yours. This is also why the response time on Live Chat was affected. At the moment our Team is working around the clock to make sure all queries are answered and afterwards we’ll be able to restore our Live Chat service back to normal.
Concerning the specific issue you reported, we’ve investigated and it was indeed a technical issue, causing your bonus rounds to crash. As we replied to your ticket, our Technical Team managed to solve this problem and your funds have now been returned to your Main Balance. Therefore, we kindly ask you to check again now.
Once more, we apologize for any inconvenience caused and should you need our assistance in the future don’t hesitate to get in touch with us anytime, we’ll be more than happy to assist you with any requests you may have.

All the Best,
The Jetbull Crew

Reply from Jetbull

Aug 16, 2018

Dear Andrew,

Security is super important for Jetbull and in order to keep everything safe and secure, we usually make users go through the account verification process. This might include your age, identity, residence and deposit/withdrawal methods.
The problem in your specific case was that while you did request to make a withdrawal, when you left us a message on live chat you wrote your e-mail address incorrectly.
We have then contacted you on the correct address and asked for your documents so that we can start the verification process and approve your withdrawal as soon as possible. Unfortunately, we did not receive a reply from you with the requested documents, so we couldn’t proceed with the verification.
If you’ll check your inbox, you should find a second e-mail our Customer Support Team sent a few hours ago with the instructions you need to be able to withdraw your funds.
Once you will send us the information we requested, you will be able to make your withdrawal in no time. Also, if you have further questions, our colleagues are awaiting for your message.
We’re sorry that this confusion occurred, as we value the time our users take to send us their inquiries and we never leave a message unanswered.

Sincerely, The Jetbull Team.

Reply from Jetbull

Aug 20, 2018

Dear Paul,

We are sorry you have encountered this situation!

Our Customer Support Team is working hard on replying to all inquiries in a matter of hours or even less, but sometimes they can receive a highly increased number of requests. We do our best to not have this happen often and we appreciate the patience you had.

As you have already been informed, the bonus has been added to your account. We wish you the best of luck with your bets! If you will need any further help, our colleagues can be reached at support@jetbull.com or through Live Chat.

Reply from Jetbull

Aug 13, 2018

Dear Jason,

We’ve sorry that your last experience with Jetbull wasn’t as pleasant as before. We understand that due to the fact that you weren’t able to communicate with us, the free bet you were awarded expired before the bet was settled.
This is an isolate situation due to the busy weekend, but usually our support team answer within minutes.

If you will check your balance you will see that we tried our best to solve this issue and we have credited you with 102 GBP with a 5x turnover, the exact amount that you should have received as a free bet as stated on our website (https://www.jetbull.com/Promotions/TermsConditions/sports/baseball-home-run).
The reason for which it took us a longer time to respond than usual was that we had a huge number of requests and it took a while for our customer support team to get to your request. We will always answer any questions that those who choose to play/bet at Jetbull have and we will try to do it as soon as possible.
We hope that you will continue to return to Jetbull and that you will contact us whenever you need our assistance.

Sincerely,
The Jetbull Team.