JET Cards Reviews 522

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and secure delivery service, noting that items arrive quickly and are exceptionally well-packaged to prevent damage. Many consumers also highlight the competitive pricing and the wide selection of products available, making it their preferred choice for trading cards. The ordering process is frequently described as smooth and easy, with excellent communication and service throughout. However, some customers expressed dissatisfaction with the pricing, feeling that certain products were highly inflated or comparable to reseller prices on other platforms. A few other people also felt that the delivery tracking was inaccurate, leading to confusion and concerns about lost orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the fast delivery, with items... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be great, at or very... See more

Order

Users describe positive interactions with order. Many customers praise the smooth and easy ordering process,... See more

Service

People report positive experiences with service. Many customers describe the service as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using after reigniting my trading card passion. Absolute brilliant website giving a smooth and easy experience with top quality ordering, processing and delivery times. A really wide sel... See more

Rated 5 out of 5 stars

Ordered a few times now, and have never had a problem. Great prices, fast dispatch (with fully trackable delivery options) and everything arrived in perfect condition, very well packed. The pulls coul... See more

Rated 5 out of 5 stars

Very impressed with JET Cards. Items dispatch quickly and are well packaged. Have had no problems with preorders or normal orders. Good prices on Lorcana and useful to see stock levels on the individu... See more

Rated 5 out of 5 stars

Item was delivered quick, really well packaged. I'm impressed at the stock they had, it's hard to find final fantasy TCG booster boxes at a reasonable price. I'd never really heard of Jet cards before... See more

Company replied


Company details

  1. Game Store
  2. Collectibles Store
  3. Gaming service Provider
  4. Hobby Store
  5. Trading Card Store

Written by the company

JET Cards is the home of online Trading Card Games. Specialising in Pokemon, Yu-Gi-Oh!, One Piece and Magic The Gathering, we have everything from the latest sealed products such as booster boxes, tins and collection boxes to a variety TCG accessories. Our aim here at JET Cards is to be one of the biggest and best Game Stores in the UK, whilst maintaining our values with high levels of customer service and competitive prices. If you have any questions or queries, please drop us an email or message on social media and our very friendly customer support team will be more than happy to help. We provide FREE tracked shipping on all orders over £100!


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Awesome Shop

Profi, delivered on release day, product was delivered safe. Easy 5 stars, would recommend and will buy from them again on the next set release.

September 30, 2025
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Rated 1 out of 5 stars

Has placed a order Thursday day got a…

I placed a order Thursday day got a email at 12.30 that evening saying it’s just been dispatched . This was my major warning sign as who dispatches items at that time ! And then second warning was the company said it was sent but the tracking showed differently & lastly it says delivered today yet I have had nothing this is poor service I will now have to get my bank to help get my full refund as I doubt the company will help as I have lost faith now TO ADD TO THIS I DID NOT AND NEVER WILL GIVE A SAFE PLACE AS THERE IS NOT ONE . This company have lied & I would ADVOID them

August 26, 2025
Unprompted review
JET Cards logo

Reply from JET Cards

Matthew,

We have required time to investigate your emails and enquiries to confirm the status of your order in the hopes we can provide you with some answers.

There has been a slight delay in getting back to you, this is due to the fact that I have asked that no other customer service representative from my team reply to your emails given the aggressive and insulting nature of your messages, this is something that I do not condone or expect my team to have to deal with.

Here are the facts:

- You placed an order with us at 2:27pm on August 21st 2025.
- Our late shift fulfilment team picked and packed your order on the 21st and marked this as complete at the end of their shift, this therefore marked the order for delivery and generated a tracking number. This was sent to you at 12:23am on August 22nd 2025.
- Your order was collected from our distribution centre by Royal Mail at 11:00am on August 22nd 2025.
- Tracking states that your order arrived at your local RM hub on 24th August at 4:35pm and was delivered to your address on 26th August at 9:13am.

All facts listed above have showcased that we have fulfilled our contractual duty as a business to you.

To add to this:

- Royal Mail have confirmed the order was delivered to your residence, which can be proved by GPS location tracking as well as a clear photograph of the item at your residence left in a safe place.

Should your wish to pursue this issue further, you are well within your rights to do so. We believe that we have more than sufficient evidence to prove that we have completed our duty to you in a timely manner.

Regards,
Josh - Manager

Rated 4 out of 5 stars

Good price and fast delivery

Good price and fast delivery. However my play booster box has come in a pretty bad state, the wrap is split on one side and the box itself is heavily damaged. Not opened yet so let’s hope it’s not been tampered with.

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Was a little bit sceptical to begin…

Was a little bit sceptical to begin with because it's not a store I've purchased from and I don't think they have a brick and mortar to have a reputation. But everything was absolutely, good price, fast delivery no problems at all. Packaged fine, will look to purchase from again

July 30, 2025
Rated 5 out of 5 stars

10/10

10/10, delivered when advised, did not mess me about with my MTG pre order like some other companies did to make more money, thank you

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely phenomenal TCG store

Absolutely phenomenal online TCG store! The website is easy to navigate, with a wide selection of cards from all the major games — Pokémon, Magic: The Gathering, Yu-Gi-Oh!, and more. I was impressed by how well-organized everything is, and the search filters made finding exactly what I needed super fast. Prices are fair, and shipping was fast and secure — my items arrived in perfect condition and carefully packaged to ensure no damage was caused. Customer service was responsive and helpful with a quick question I had about inventory. Whether you're a collector or competitive player, this is my go-to TCG store online. Highly recommend!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service Throughout!

I’ve placed multiple orders with Jet Cards, and each experience has been exceptional. Their customer service is outstanding—quick to respond to questions and always helpful with product details. I wouldn’t hesitate to recommend them and honestly, I don’t see myself shopping anywhere else.

Delivery was impressively fast, and everything arrived securely packaged with great care taken to prevent any damage.

Big thanks to the Jet Cards team!

July 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Overpriced scalpers

Overpriced scalpers

Also like to report bad reviews :D lol

July 1, 2025
Unprompted review
JET Cards logo

Reply from JET Cards

Hello Alex,

I am very sorry to hear that you are not happy with the pricing on some of our trading card products.

With regards to the pricing of certain product, we strive to maintain fair and affordable prices on all of the trading card games that we sell and are always monitoring our competitors prices to ensure we are one of the most affordable companies in the UK.

There are many factors that can affect the pricing of our products and in some cases we are required to sell certain lines at a higher price that our competitors.

However, we remain dedicated to dropping our prices regularly and will certainly take your comments on board when reviewing our prices for these lines in the future.

Kind regards,
Kelly Sampson
JET Cards Support Team

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