JF Law Limited Reviews 

1,029
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, empathy, and helpfulness, ensuring pleasant and supportive interactions. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and successful outcomes for their claims. However, some customers also noted dissatisfaction with slow communication, reporting delays in replies and a lack of updates regarding their cases. A few other people also felt that their cases were mishandled or unexpectedly closed, with some being informed they could not proceed under a Conditional Fee Agreement after initial acceptance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and responsiveness of the... See more

Claim

Reviewers mention positive feedback about claim, with many expressing satisfaction with the successful... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response times, with many reporting quick and thorough communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zozan was amazing! Sent query in and was called within the hour. I sent all information requested for review through to them and received a call back to discuss in more detail. She was empathetic to m... See more

Rated 5 out of 5 stars

I recently had a data breach claim settled through JF law, my solicitor Bethan Simons had very clear communication, was responsive and informative and gave me confidence that my claim was being han... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more

Rated 5 out of 5 stars

Gemma who assisted my autistic son was fantastic always following up on e mails and explaining so he could understand. Gemma was always quick to respond and nothing was too much. Great service.... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,029)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

Good solicitor

If you need a good solicitor then look no further this company has your best inters at heart. Thank you all your help.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Bus traffic accident claim

I was so anxious when I made the call to JF Law. It took Michelle only a moment to put me at ease, and help me set up my bus road accident claim thank you so much Michelle!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Rachel Donovan was exceptional in her…

Rachel Donovan was exceptional in her advice and understanding throughout my case and I'm so utterly grateful for her guidance throughout this stressful time.
I couldn't recommend anyone higher.
Thank you SO much Rachel!

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Chick was great

Tracey Chick was great
From start to finish she guided me through
What i thought was a good offer , was apparently not.
I trusted Tracey and would 100% recomnend her
Thank you for all your help

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, made the process easy and are honest with you big thanks to Tracy chick for making it an easy process

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Accident Matter

HI
Gemma shields she was very hellpefull from the start to the end .very communicative .
fast to responds.
Emailing me everytime

April 15, 2026
Unprompted review
Rated 4 out of 5 stars

I had a really positive experience with…

I had a really positive experience with JF Law, especially working with my case handler Emma Pomfret. From start to finish, I was happy with both the service and the outcome of my claim.

While the case did take a little longer than expected due to the defendant not accepting initial liability, JF Law kept me well informed throughout the entire process. Emma was particularly helpful in explaining each stage clearly, including what would happen if the case proceeded to court.

In the end, the case didn’t reach court as the defendant made a settlement offer for my personal injury claim, which I was pleased with. Throughout, JF Law remained professional, supportive, and knowledgeable.

I would definitely recommend their services to others.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and a Successful Outcome. Thank you Gemma and JFLaw

I initially started my claim with another company, but the process was not going well and felt neither easy nor straightforward. I then researched No Win No Fee companies, read reviews about JF Law, and decided to give them a try. This turned out to be a brilliant decision, and I am very grateful to Gemma and JF Law for guiding me through the entire process and winning the case for me.
Gemma was my main point of contact at JF Law throughout the case.
Although it was a long process, Gemma made it as simple and stress-free as possible. She was always very responsive and took the time to translate what could sometimes be complicated legal language into something easy to understand. She consistently kept me informed about what was expected from me, and explained each next stage clearly, so I always knew what to expect.
Gemma usually responded to my emails very quickly, often the same day, and she was a pleasure to deal with both over the phone and via email.
She maintained an extremely high level of professionalism throughout, while remaining friendly and approachable at all times.
I would definitely recommend JF Law and Gemma to anyone going through a stressful claim. They put you at ease while fighting your case effectively. I received a high settlement, and the service was extremely professional and efficient.
Thank you so much!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to JF Law

Thank you to JF Law, special thank you to Gemma Shields for all the support in my claim. Always keeping us up to date with the process and answered all our questions. Thank you

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Successful claim

I authorised JF law (Wirral)to represent me in making a road traffic accident claim. .I found JFLaw excellent in communication,information and support Tracy Chick in particular was outstanding and I thank her for her diligence and professionalism.I thoroughly recommend both JFLaw and Tracy Chick in particular.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

JF Law have been helpful

JF Law have been helpful, supportive and professional throughout the claim process from start to finish.
Michael Higgins and Tracy Chick were both helpful and kind, keeping me informed and being responsive at all times. Thank you!

April 10, 2026
Unprompted review

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