JG Wentworth Reviews 27,080

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 10,075 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, polite, and friendly, often highlighting specific individuals for their exceptional service and helpfulness. Many appreciate the clear explanations provided, making complex processes easy to understand without feeling pressured. The overall service is described as efficient, easy, and stress-free, with many feeling supported throughout their financial journey. However, some people were dissatisfied with the payment process, citing a lack of clear information on how payments are handled and concerns about their credit score being negatively impacted while payments are supposedly being made. A few other people also felt that communication was inconsistent, with some representatives being unhelpful or even discourteous, and experienced difficulties when trying to stop their contracts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being helpful,... See more

User experience

Clients share positive opinions on user experience, with many finding the process easy, efficient, and... See more

Service

Reviewers highlight positive aspects of service, with many finding the experience fantastic from start to... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding the sign-up process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jacob was amazing!!! I've been having a very tough time balancing my finances lately. I always thought that credit cards and loans were good for temporary relief and to increase my credit score; howev... See more

Company replied

Rated 5 out of 5 stars

They responded quickly. I love the way they consolidate all the debts into one month payment. They give you an several ways to pay. Garrote leshko was very informative. I always wanted to get my credi... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing! Austin Hoover was the person I dealt with and he was amazing! Very professional, very transparent and very polite and friendly. People like him are why companies like you gu... See more

Company replied

Rated 5 out of 5 stars

I was freaking out about my debt and thought I would never recover. I filled out a form online for JG Wentworth. Nicholas Rosati called me to assist me with setting up the debt relief program. He w... See more

Company replied


Company details

  1. #6 of 34 best companies in Debt Relief Service
  2. #41 of 198 best companies in Financial Consultant
  3. #48 of 247 best companies in Non-Bank Financial Service

About JG Wentworth

Written by the company

JG Wentworth Logo

For over 30 years, JG Wentworth has served thousands of customers who want to achieve financial freedom. Recognized as USA Today’s Most Trusted Brand (2026) and a USA Today Top Workplace (2024–2026), we’re proud to deliver solutions people can rely on. Whether you owe money or are owed money, we can help you meet your financial goals.


If you’re owed money

You may know about our structured settlement program from our famous, operatic jingle—but did you know that in addition to buying structured settlement payment streams in exchange for lump sums, we also purchase annuity payments, lottery prizes, and casino winnings?


At JG Wentworth, we believe that you should be able to access the money owed to you now, not later, and we have a solution for anyone who wants to receive their payments upfront. If you have a payment stream, we’ll purchase some or all of your future payments for the best price, guaranteed. In return, you’ll receive a lump sum payment when you need it—instead of getting it on someone else’s schedule. We make the process as simple and stress-free as possible for our customers, offering excellent customer service and answering all your questions as we go.


If you owe money

If you’re feeling overwhelmed by your debt, we can help. JG Wentworth’s debt relief program allows customers to lower their debt while repaying it fast, with many of our customers graduating from the program in just 2-4 years.


Here’s how it works:  when you call us, you’ll speak with one of our certified debt specialists so we can get an idea of what you owe, what type of debt you have, and what your options are. Together, we create a personalized program to repay your debt and help you set aside money each month into a dedicated savings account. Meanwhile, we negotiate with your creditors on your behalf to lessen the total amount of debt you owe, staying connected with you each time we successfully negotiate a lower amount. We treat our debt relief program like a partnership, offering support to all current and graduated clients.


A name you can trust

At JG Wentworth, we value transparency and remain committed to giving each of our customers a great experience. As a USA Today Most Trusted Brand (2026) and Top Workplace (2024–2026), we continue to put our customers first. Money matters can feel overwhelming, but we’re here to help you understand your options and achieve your financial goals.


You know our name—now get to know us! Learn more about our services at jgwentworth.com or give us a call at (866) 930-6480.

JG Wentworth Logo

For assistance in finding a financial solution that fits your life, turn to JG Wentworth - just as thousands of others have for the last 30 years.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

27K reviews

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Rated 1 out of 5 stars

If I could give 0 stars

If I could give 0 stars, that is what I would give. The possibility for debt relief was great at first. But my credit score quickly tanked due to not paying the creditors. One didn’t settle with them and it went to court. Then they doubled my payment and refused to work with me on finding a better solution for my payments. I couldn’t get anyone to call me back. Or send me an email. Nothing. Just the auto reply that they would get back to me soon. My situation is worse than it was before I got with JG Wentworth. They basically told me I was stuck and there’s nothing I can do. Don’t go with these people. Look at any other solution. They’re the worst. They don’t want to help you. They just want your money. At any cost to you. It’s not worth it. Customer service is horrible.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Waivers or something should be given in…

Waivers or something should be given in emergency situations. As a white man, some services and privileges, are not offered. It is discrimination, and oppression. Do it our way, or live on the streets. I hope kindness makes a come back.

June 17, 2026
Rated 4 out of 5 stars

Completely Satisfied except for 1 thing

Overall, the experience was very straightforward and easy to follow. The representative that I dealt with, Erica, seemed very knowledgeable and was pleasant to speak with. She answered all of my questions and concerns and was patient with me as I read through every document before signing. The reason for the 4-star rating, instead of a 5-star, is the negative impact that this will most likely have on my credit score. I was instructed to stop making the payments to my creditors while JGW are negotiating. While I understand the reasoning behind this, I'm not comfortable with that. I have worked hard to ensure that my payment history has been 100% on time. Now there will be missing payments for multiple accounts for possibly 3 months. It's a shame that I won't be able to retain that 100% on-time payment history.

June 17, 2026
Rated 5 out of 5 stars

Great customer service !

Great customer service ! Freddie was extremely knowledgeable and made me feel comfortable through out the entire process. 10/10 recommend.

June 10, 2026
Rated 5 out of 5 stars

Neal 10/10

Neal was calm, simple, and to the point. He made it very easy to understand the information and was able to answer all my questions. Super happy with my progress we made to day!

June 16, 2026

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