Emilio was excellent, very reasonable and explained everything completely. Top marks for customer service. They should put your other services in the advertising, the most helpful thing I was able to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I do feel relief and reassurance about my debt, but I did misunderstand that your program would negotiate DOWN what I owe. On the final signing, I reviewed that totals, and realized your opening sales... See more
Company replied
Erica has so far soothed my fears entering a program like this. Ive been considering it for years, and the harder times get and the more financially impossible life gets, the debt becomes scarier than... See more
Company replied
My advisor was very easy to talk to and immediately made me feel comfortable discussing my financial debt. They were professional, understanding, and took the time to explain everything in detail. I r... See more
Company replied
Company details
About JG Wentworth
Written by the company
Since 1991, JG Wentworth has helped hundreds of thousands of Americans get the cash they needed when they needed it most. Whether seeking debt relief, looking to access cash from a structured settlement or annuity, or hoping to tap into their home's equity, JG Wentworth provides straightforward solutions built around the need for cash. JG Wentworth has been awarded for its reputation for putting customers first, being named one of USA Today’s Most Trusted Brands in 2026, earning a 4.8 star rating on Trustpilot and an A+ by the Better Business Bureau.
For assistance in finding a financial solution that fits your life, turn to JG Wentworth, just as hundreds of thousands of others have since 1991.
Contact info
4.8
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Because i started going through even…
Because i started going through even more hard ship with my health called and talk to someone about canceling the program. So i cancel and i found out they took more money then they paid out to my collections. I paid in 1350 they paid out 400 and kept 900. I would have had an issue if it was the other way around but this program was a waste of time, i could have saved my money and done this on my owe. So it wasnt no help.
October 20, 2026
Unprompted review
I was ready to give up- Customer Service changed my mind.
I was ready to give up, but after reading and understanding the information that JG Wentworth Customer Service Department provided in my email, I was able to understand how the program worked and I did not feel so overwhelmed. I know that I can do this, because I want to get back on track with my finances. JG Wentworth has provided an opportunity that works for me and I am ready to get started. Thanks in advance for the information and the support.
M. Lewis
October 26, 2026
Awesome Thank you Mr. Racey …
Mr.Jakob Racey was very polite and treated you like family!An Awesome experience! He cared about the customer and only takes a few minutes.Very satisfied
October 23, 2026
My customer service representative
My customer service representative. Olivia was amazing. She answered all of the questions I had and explained how the system worked very well. I’m looking forward to see how everything turns out.
October 30, 2026
Michael was amazing
Michael was amazing! He was so fun to work with, he made me feel comfortable through the whole process
October 30, 2026
Unprompted review
The representative at JG Wentworh is…
The representative at JG Wentworh is awesome. She helped me go through ma application. Bianca answered all my questions , she is really awesome. Thank you.
October 30, 2026
Best experience
Fast, efficient and upfront with everything. Very professional and reassuring.
October 30, 2026
Claudeen was wonderful to work with.
October 30, 2026
Michael Stanton was very kind and very…
Michael Stanton was very kind and very understanding and supportive …. I did not mark the rating 5 because we’ve just gotten started ….
October 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Patient and helpful
The person who spoke with me was very patient and made sure I understood everything before I chose to move forward
October 30, 2026
Reply from JG Wentworth
We’re grateful you shared your experience. Thank you for your review.
Reply from JG Wentworth
We appreciate you sharing your feedback — thank you for letting us know about your experience.
Alex is fantastic to work with.
Alex is knowledgeable and was caring for our current situation. give that man a raise :)
October 30, 2026
Reply from JG Wentworth
We’re so glad you took a moment to leave a review. We appreciate your kind words.
It was a great experience
It was a great experience, Austin Hoover was very helpful in explaining your program. Thanks so much for helping me.
October 30, 2026
Reply from JG Wentworth
Your feedback doesn’t go unnoticed — thank you for sharing it.
So far JGW has been up front and easy to work with
So far JGW has been great to work with so I'm optimistic that the negotiation with my creditors will go as smoothly.
October 30, 2026
Reply from JG Wentworth
Thank you for writing such thoughtful feedback. We’re grateful you shared your experience.
The lady assisting me was so patient…
The lady assisting me was so patient and answered all my thoroughly. She was very knowledgeable and gave me a family-like feeling. Thank you.
October 30, 2026
Reply from JG Wentworth
Thanks for highlighting your experience with us. We truly appreciate it.
Jai was very helpful through the entire…
Jai was very helpful through the entire process. His customer service skills are excellent and response time were way above average. He helped everything go smoothly.
October 30, 2026
Reply from JG Wentworth
Thanks for sharing your thoughts with us — it truly means a lot.
Great service
Great service, representative was extremely helpful during our conversation.
October 30, 2026
Reply from JG Wentworth
We sincerely appreciate your comments and your willingness to share them.
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