JG Wentworth Reviews 26,102

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 10,263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and extensive knowledge, making them feel heard and supported. The customer service is consistently highlighted as excellent, with many appreciating the clear explanations and the comfortable, no-pressure approach during interactions. People also find the overall user experience to be smooth and efficient. However, some customers expressed dissatisfaction with the payment process, finding it confusing or not fully transparent. A few other people also felt that the customer service was nonexistent or that they were pressured into decisions without full disclosure of all details.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

User experience

People report positive experiences with the user experience. Customers found the process easy to understand,... See more

Service

Customers had positive experiences with service. Many reviewers found representatives professional, helpful,... See more

Payment

Clients share ambiguous opinions on payment. Many customers express relief and hope, stating that the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naddia and Jessica were very through explain everything and the benefits of the program. Becoming debt free as it relates to the interest rates on cards, life smacking you around and car 7 home repair... See more

Company replied

Rated 5 out of 5 stars

Alex made my experience great! I contacted JGW just to get some information about your program and ended up signing up to be a client. He answered every question I had sometimes two or three times unt... See more

Company replied

Rated 5 out of 5 stars

I just went to check their advertise in Facebook, and decided to answer the questions. I am si glad that I did it! My agente was Ryan Thompson, hecwas the finest and polite person as soon as I receiv... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely wonderful experience working with Stephanie Meers. From the very beginning, she was incredibly helpful, taking the time to clearly explain and walk me through every step of the... See more

Company replied


Company details

  1. #6 of 32 best companies in Debt Relief Service
  2. #42 of 195 best companies in Financial Consultant
  3. #49 of 253 best companies in Non-Bank Financial Service

About JG Wentworth

Written by the company

JG Wentworth Logo

For over 30 years, JG Wentworth has served thousands of customers who want to achieve financial freedom. Recognized as USA Today’s Most Trusted Brand (2026) and a USA Today Top Workplace (2024–2026), we’re proud to deliver solutions people can rely on. Whether you owe money or are owed money, we can help you meet your financial goals.


If you’re owed money

You may know about our structured settlement program from our famous, operatic jingle—but did you know that in addition to buying structured settlement payment streams in exchange for lump sums, we also purchase annuity payments, lottery prizes, and casino winnings?


At JG Wentworth, we believe that you should be able to access the money owed to you now, not later, and we have a solution for anyone who wants to receive their payments upfront. If you have a payment stream, we’ll purchase some or all of your future payments for the best price, guaranteed. In return, you’ll receive a lump sum payment when you need it—instead of getting it on someone else’s schedule. We make the process as simple and stress-free as possible for our customers, offering excellent customer service and answering all your questions as we go.


If you owe money

If you’re feeling overwhelmed by your debt, we can help. JG Wentworth’s debt relief program allows customers to lower their debt while repaying it fast, with many of our customers graduating from the program in just 2-4 years.


Here’s how it works:  when you call us, you’ll speak with one of our certified debt specialists so we can get an idea of what you owe, what type of debt you have, and what your options are. Together, we create a personalized program to repay your debt and help you set aside money each month into a dedicated savings account. Meanwhile, we negotiate with your creditors on your behalf to lessen the total amount of debt you owe, staying connected with you each time we successfully negotiate a lower amount. We treat our debt relief program like a partnership, offering support to all current and graduated clients.


A name you can trust

At JG Wentworth, we value transparency and remain committed to giving each of our customers a great experience. As a USA Today Most Trusted Brand (2026) and Top Workplace (2024–2026), we continue to put our customers first. Money matters can feel overwhelming, but we’re here to help you understand your options and achieve your financial goals.


You know our name—now get to know us! Learn more about our services at jgwentworth.com or give us a call at (866) 930-6480.

JG Wentworth Logo

For assistance in finding a financial solution that fits your life, turn to JG Wentworth - just as thousands of others have for the last 30 years.

Get A Quote

Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful. Explain everything thoroughly and answered all my questions. Made feel like I was doing the right thing.

April 6, 2026
JG Wentworth logo

Reply from JG Wentworth

We sincerely appreciate your comments and your willingness to share them.

Rated 5 out of 5 stars

I had a great experience working with…Erica Dalzell

I had a great experience working with Erica Dalzell at JG Wentworth. From the start, she was professional, knowledgeable, and genuinely helpful. She took the time to walk me through my options, offered thoughtful suggestions, and made sure everything was clear and easy to understand.

What stood out most was her ability to balance expertise with a personable, approachable style—it made the entire process feel smooth and stress-free. I never felt rushed or pressured, just well-informed and supported. Super compassionate and understanding about my situation and non-judgmental.

If you’re looking for someone who knows their stuff and actually takes the time to help you make the best decision, Erica is a solid choice.

May 3, 2026
Unprompted review
JG Wentworth logo

Reply from JG Wentworth

It means a lot that you shared your experience. Thanks for taking the time to do so.

Rated 1 out of 5 stars

Hard to cancel. Feeling scammed.

I was told twice by two different reps that a sales person would call me back to assist in canceling. No one called either time. It feels like the company is trying to run out the clock on my cancellation window. Feels very untrustworthy and scammy. I will not look to do business with JG Wentworth again unless I were to see efforts to correct.

April 26, 2026
JG Wentworth logo

Reply from JG Wentworth

Thank you for your feedback - we asked a representative to reach out and address your concerns.

Rated 5 out of 5 stars

So far things look pretty good

So far things look pretty good, got good vibes while talking to Sean, now l just let him do his magic in 6 months,l told it will be better so one day at time.

My Name is Dorothy Cooper, rose is my sister

May 1, 2026
Unprompted review
JG Wentworth logo

Reply from JG Wentworth

We’re grateful you shared your experience. Thank you for your review.

Rated 5 out of 5 stars

My experience was a great one

My experience was a great one. They evaluated my situation and made a plan with me that will be more affordable and help me get rid of my debt on a real basis.

May 3, 2026
JG Wentworth logo

Reply from JG Wentworth

We sincerely appreciate your comments and your willingness to share them.

Rated 5 out of 5 stars

Pleasant Experience

Very informative
Great service
Made to feel comfortable with program
Helpful in every way

May 3, 2026
JG Wentworth logo

Reply from JG Wentworth

We’re so glad you took a moment to leave a review. We appreciate your kind words.

Rated 5 out of 5 stars

Excellent Communication!

Freddie really made it simple and explained everything and for that I’m very grateful. Thank you.!

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

We really appreciate you taking the time to share your experience. Thanks so much for your feedback.

Rated 5 out of 5 stars

The representative

The representative, Scott, was personable yet professional. Very patient. He put my mind at ease reassuring me that this is the best solution.
Thank you for your support.

April 26, 2026
JG Wentworth logo

Reply from JG Wentworth

Your feedback doesn’t go unnoticed — thank you for sharing it.

Rated 5 out of 5 stars

I have Stacey Martin as my rep from JG…

I have Stacey Martin as my rep from JG Wentworth and she is amazing. Not only was she helpful in explaining the whole process she also made me feel comfortable in my decision to enroll in the program.

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

Thanks for highlighting your experience with us. We truly appreciate it.

Rated 4 out of 5 stars

Everything explained clearly

Everything explained clearly. Helps me to have less stress on my income vs my debt. It is hard to live like that!

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

We really appreciate you taking the time to share your experience. Thanks so much for your feedback.

Rated 5 out of 5 stars

Brian was excellent and did an amazing…

Brian was excellent and did an amazing job walking me through the process and making it easy. He was very kind and relatable which made the process stress free.

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

Thanks for sharing your thoughts with us — it truly means a lot.

Rated 5 out of 5 stars

The Agent made me feel confident and…

The Agent made me feel confident and comfortably with the program. He listened to my concerns and was understanding, addressing all of my concerns.

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

We’re thankful for your review and the time you took to write it.

Rated 5 out of 5 stars

Friendly and polite customer service…

Friendly and polite customer service and explanation was thorough and I felt instant relief

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

Thank you for writing such thoughtful feedback. We’re grateful you shared your experience.

Rated 5 out of 5 stars

Michael the associate at JGWentworth…was awesome!

Michael the associate at JGWentworth was very helpful, he answered every question I had and I had many. He was patient, and took the time to explain everything in detail so at the end I possessed a firm understanding of the process that I was now joining to remove my debt and allow my credit score to improve. I would recommend this to anyone who possesses a lot debt and is interested in a immediate solution to their financial problem. Thank you for helping me.

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

We’re grateful you shared your experience. Thank you for your review.

Rated 5 out of 5 stars

Everything was clearly explained to me…

Everything was clearly explained to me and easy to understand the process. I was surprised on the low cost and how much I was saving. The staff are very understanding and kind towards me and very knowledgeable in their field of work. Their service is just great.

May 2, 2026
JG Wentworth logo

Reply from JG Wentworth

We appreciate you sharing your feedback — thank you for letting us know about your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look