We ordered a fork which did not look anything like the one online. To boot, they are deducting the shipping costs from the refund amount for a return prepaid label. This was falsely advertised where t... See more
Company replied
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See what reviewers are saying
Jibs did not ship the parts ordered, took no responsibility for their action and then when challenged suggested Amazon may be a better means to order parts. Clearly Jibs does not care nor inte... See more
Company replied
Cancelled the order without any reason... it was a gift. Order #JIBS42532458
The best customer service - hands down. JIBS answered our questions via Instagram messaging (at 11 p.m.!) and gave us great advice on which skateboard would be most appropriate for my 11 year old. Ev... See more
Company replied
2.3
Poor
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
Great customer service , fast delivery on parts we ordered, definitely will recommend to friends.
April 8, 2019
Reply from Jibsactionsports
Thanks for recommending us Lorrie!
Reply from Jibsactionsports
Thanks Todd!
Great people and great knowledge
Great people and great knowledge. Too bad they have had to close shops due to gaming.....not fair to them
April 1, 2019
Reply from Jibsactionsports
We appreciate the review David. We agree that it's unfortunate that we had to close our stores in Pickering and Vaughan, but we're still committed to serving the action sports community at our Burlington location!
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I placed an order on line, crappy customer service follow up
I placed an order on line. Picked up at the store. Everything was fine. Once I received my order I was not happy with a set of skateboard bearings . Nothing special, off the rack ordinary. I called and inquired about returning them. The attitude I received was pretty poor. The person I talked too was quite short in his answers to my questions. All I wanted to know is if I can just return the part. He went on about how I should never buy parts from them again. He said could have a store credit but then said "I'm sure you won"t care what I say, so I will just give you a refund" And proceeded to tell me how its a pain that kids just order whatever they want and have no clue. Also added that "good luck", as they are the only supplier for board parts around. I 'd have to say, if this was an employee, he should be spoken to about the attitude towards customers. If it was the owner as I suspect... well that's just sad. All I wanted to do was return a $20 product that was off the rack, no special order. Just to add, I'm no kid. A Dad with 3 kids who won't be sending much future business to JIBBS after this. And that's too bad as we have gone there for years.
April 1, 2019
Reply from Jibsactionsports
Hi Phil, we apologize that your experience wasn’t up to par. From what I understand, you were hoping to simply return the bearings that you purchased. As long as they’re in their packaging, in unused/resellable condition, and returned within 7 days of receiving them, that is not a problem as per our return policy for online orders. It was never our intention to give you attitude. If you would still like to come in to the store for your refund, please note our new hours, Monday-Saturday 11AM-7PM, and Sundays 11AM-5PM.
fast delivery and i enjoy the bmx part!
March 29, 2019
Reply from Jibsactionsports
Glad you're enjoying your new bike part. Keep shreddin'!
Fast shipping and great prices
Fast shipping and great prices. Warranty policy is the only downside.
March 26, 2019
Reply from Jibsactionsports
Thanks for the review! While we're not able to provide direct warranty support, most of our brands do have comprehensive policies in place in case of any manufacturer defects. We're always happy to help put customers in touch with the right people in the event of a warranty issue.
Great service
Great service, easy to use. Awesome company and a great staff. Package came in fast and with no damage to the box. Highly recommend for anyone!
March 19, 2019
Reply from Jibsactionsports
Thanks for the review Braedyn!
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Reply from Jibsactionsports
We're happy he's happy! Thanks Melanie.
Shipping was quick
Shipping was quick and items came very well packed. Would shop with Jibs again for sure!
March 9, 2019
Reply from Jibsactionsports
Glad to hear that! Thanks Martin.
Great service great delivery time and…
Great service great delivery time and website very easy to use.
March 7, 2019
Reply from Jibsactionsports
Thanks for the kind words Jason.
SHOP AT JIBS
I rate jibs 5/5 because they always have good deals and the best parts. Fast shipping and reliable delivery dates.
February 21, 2019
Reply from Jibsactionsports
Thanks Tim!
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This company is amazing
This company is amazing. Great shipping time, amazing products for an unbeatable price. Would definitely recommend!
February 7, 2019
Reply from Jibsactionsports
Thanks for recommending us Arnold!
Reply from Jibsactionsports
Glad you had a great experience :)
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