Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #111 of 123 best companies in Online Marketplace
- #20 of 22 best companies in Sex Toy Store
Written by the company
JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.
Contact info
8501 Fallbrook Ave., Suite #370, 91304, West Hills, United States
- customerservice@jimmyjane.com
- jimmyjane.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy Jane! We have been purchasing Jimmy Jane products for years, they sell a variety of high quality ‘must have’ products! All around good company to deal with. Thank you!
My wife was very please with your…
My wife was very please with your product, momma's happy, I'm happy , Thank you.
Excellent tools and excellent customer…
Excellent tools and excellent customer service! Can’t thank you enough for making great products!
The clitoral vibrator is very weak…
The clitoral vibrator is very weak compared to the insertable dildo
Not satisfied - wish I could return it
Zero communication!
It doesn’t turn on after charging.
Excellent and responsive customer…
Excellent and responsive customer service, 20% off and timely delivery. Super good experience and the product looks great.
the shipping used to be discreet when I…
the shipping used to be discreet when I last bought something a few years ago but this time the package came and the business i bought from was written and maybe that's necessary but I wish it could be a bit more discreet.
I had a prior iteration of the Form 2…
I had a prior iteration of the Form 2 (the one where it charged on a base). This new one is booty by comparison. My original Form 2 finally died (after having had it like 10+ years), so I re-purchased. This new version is horribly designed. I don't even know why they changed it. The charger is magnetized, but NEVER stays attached to the toy, and the vibration feels more "sharp" and less "rumbly" than the old one. The material is also different. Disappointed in the new toy. :(
All of the products are of high quality…
All of the products are of high quality and quite enjoyable!
Packaging was good
I received a defective device
I received a defective device. I contacted customer services which is hard to talk to over the phone and there is a three day response via email. I explained to them the situation. I also informed them that I paid for expedited shipping. Three days later, I have not received a tracking number or my item. Neither have they offered to reimburse me for shipping. I only use Jimmy Jane products, but due to this experience, I’ll shop elsewhere.
Product did not work upon arrival
Product did not work upon arrival. But reached out to support and they have said they have another one on the way. Have yet to receive that tracking info
I haven’t received a response about my…
I haven’t received a response about my request to return the item.
Not as advertised
The item inside the box received is not what was pictured. It isn’t what is on the face of the Icicles massager.it looks cheap , not worthy of your brand . I have purchased items before this is a disappointment. I’m unhappy with this product.
I purchased the ‘little chroma’ years…
I purchased the ‘little chroma’ years ago from jimmy Jane. It was actually chrome. Had one one speed - which always did me fine. After having it for 20 years it started making noise - so I got rid of it.
Time went by - i remembered how great the ‘little chroma’ - I purchased another - it no comparison - this one is made of aluminum - no weight to it - annoying unwanted speeds - it’s cheap and poorly made - like most things these days.
I highly DO NOT recommend this product.
Received a used vibrating…
I ordered 3 pairs of “vibrating panties” two of the boxes were fine, but I opened the third box to find the panties were missing and the other items - charger and vibrator - looked used. Disgusting.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








